The SnackTV utilizes a digital media player that plugs into any TV’s HDMI portal, which enables the TV to act as an Pickup Board, Menu Board or Content Board.
Hardware and Installation
SnackTV requires 3 components:
TV
TV dimensions and requirements:
SnackTV is designed to scale the channel of your choice to fit the TV screen size.
It is recommended to have at minimum a 32” TV for the channels Snackpass offers.
The TV must have an HDMI port for the SnackTV stick to plug into for display output.
Caution: Commercial TVs are generally prone to UV damage from prolonged exposure to direct sunlight. For stores that would like to hang this on their window or mount them in areas of the store with direct sunlight, we recommend using a digital signage TV instead.
SnackTV Stick
SnackTV stick is a Chromecast-like device that has a network compatible operating system, ready to plug into any TV's HDMI port (for data transfer) and USB port (for charging). Once connected to the internet, this device can cross-talk with our Snackpass servers to perform any configuration changes and upload any content over the cloud.
💡 IMPORTANT💡
TVs are NOT provided by Snackpass. Snackpass only offers SnackTV sticks to be plugged into the TVs that the stores purchase on their own.
We do, however, offer customer pickup screens in both 32 '' and its mini version. To learn more visit our Shopify site.
A SnackTV stick can perform multiple functions via different channels running on the same application called “SnackTV.” You do not need multiple types of SnackTV sticks to run different channels such as the pickup board or menu board.
Installation Guides
Software and Functionality
Registering Your SnackTV
Once the SnackTV stick is properly connected to the TV in-store and has a working wifi connection, the device is ready to be registered to the store on the Dashboard.
In the SnackTV home screen, you will see an app called Snack Welcome. Cick on that app and it will show you a Snack Setup Code and a QR Code.
Once you have that code, go to your dashboard's left side menu and click on DEVICES. At the top right corner, click on + ADD DEVICE and select SnackTV on the popup window to enter the Snack Setup Code.
Your TV will be successfully added to your store's devices.
SnackTV Channel Options
After registering a SnackTV to a store, you can select what you would want to display on the TV by selecting a channel on the Dashboard. Channel selection can be constantly changed at your discretion.
Customer Pickup Screen (CPS)
Functionality
The pickup board displays in-progress and completed orders in two separate sections: completed orders on the top, and in-progress orders on the bottom.
Within each section, orders are ordered from left to right, then top to bottom, in chronological order of order placement timestamp. It is important to know that orders will show in the IN PROGRESS section once they're auto-accepted or manually accepted on the orderhub tablet. They will move to the READY section once they are marked as completed on either the orderhub or the KDS.
Customization/Settings
Customer First Initial: If you enable this, you will be able to have the CPS display only the first initial of the customer's name.
Audio On: If this is enabled, your Customer Pickup Screen will have an AI generated voice announce when a customer's order is ready.
Font: It allows you to choose a font from a selection of 16 different fonts.
Voice: It gives you the chance to select a voice from a preconfigured set of 10 voices, to be the one that announces completed orders.
It is important to mention that the font sizes will automatically adjust depending on the number of tiles and size of the screen you have. This is no longer something you have to manually configure.
Menu Board
Functionality
The menu board offers you the possibility to display your Snackpass menu in a professional way by adjusting your menu to the size of your TV. This type of board can can show up to 50 items at once, and it works with autoscaling, which means that it automatically adjusts your menu photos to the size of the screen.
Customization/Settings
Layout: Currently we only have the tiles layout, like the one you see in the image above.
Pinned Categories: This will allow you to select either one or several categories to be shown and exclude the rest of them.
Pinned Products: This configuration works the same way like the above one, except that it pins products, and not entire categories.
Font: It allows you to select the font type you want for the menu.
Hide Sold Out Products: As its name explains it, it will exclude sold out products to be shown on your TV.
Header, Background, and Tile Background Colors: These options will allow you to customize the colors on three sections. If they're not selected, they will default to the theme color in place.
Content Board
Functionality
The content board will allow you to upload either a static image or a video to be displayed on your SnackTV. See image below to get an idea of what you can upload for the content board.
Customization/SettingsFor this board you can only customize whether you want an image to be uploaded or a video.
Dashboard Configuration For SnackTVs
All of the channel options we saw in the past section are accessible through the Snackpass dashboard. In order to select the channel of your choice, do the following:
Access your dashboard with your admin credentials.
Go to the left side menu and click on devices.
Once devices is the tab selected, find SnackTV at the top.
Select the SnackTV you want to configure by clicking on the device name for it.
When you open it, click on edit.
Go to board type and select the one that you want to be set on that TV.
All of the customizable options explained in the SnackTV Channel Options section will be displayed depending on the board you choose.
Pickup Board Options
Menu Board Options
Content Board Options
After you select your board type, make sure to save the changes by clicking on the save button on the bottom right corner of these windows. Once you do that, the SnackTV will restart itself to reflect the changes.