When you're onboarded onto Snackpass, you provide your banking information so we can process your sales payouts. If you ever need to change the bank account where Snackpass deposits your payouts, please note that this is not a self-serve action. Once your bank account is set, you cannot edit or delete it directly from your dashboard.
How Do I Change / Update My Bank Account?
To change your bank account information, please follow these steps:
Log In to Your Dashboard:
Visit www.dashboard.snackpass.co. In the left menu, click STORE > DASHBOARD and then select the Support bubble chat at the bottom right to open the chat box in the bottom-left corner.
Send Us a Message:
Click SEND US A MESSAGE in the chat window to connect with our support team directly.Email:
Alternatively, email us at [email protected].Connect With An Agent:
Select the option TALK TO A PERSON to speak with a support agent.Request The Change:
Inform the agent that you wish to change your bank account information.Verify Your Identity:
For security purposes, we'll need to verify your identity via a video call. The agent will send you a link to join the call.Show Your ID:
During the video call, you'll need to present a valid government-issued ID (e.g., driver’s license, passport, or ID card) to verify your identity.
Once your identity is verified, your old bank account will be removed, and you'll be able to add a new one.
Important Security Note:
This process is only available to verified admins of your store. We will not process this request if it comes from someone not listed as an admin.
If you need assistance or have any questions, feel free to contact us at [email protected] or 866-868-2146.