If you have any trouble following the below setup process, please contact the Snack customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Package contents
Kiosk monitor - 21.5" or 15.6" (1) , Clamp mount (2) , Card Reader plate (with dock attached) (3) , Screws (4) , Card reader (5) , Cables (power cable, card reader charging cable, ethernet cable)
Setup
Clamp the mount to the desired location in your restaurant, make sure the clamp is fully tightened to the surface
Align the VESA mount with the mounting holes on the back of your monitor (100x100mm). Secure the VESA mount (but do not tighten fully) to the monitor using two of the four thumbscrews provided by screwing on the top 2 monitor screw holes
Using the two slots on the card reader plate, slide the plate left behind the mount
If you are using a 21.5" Monitor, use the top slots on the card reader plate. If using a 15.6" Monitor use the bottom slots
With the other two thumbscrews, tighten the bottom two mounting holes on the VESA mount. Once complete, ensure all 4 thumbscrews are properly tightened
Connect the power cable to the kiosk and then to a 120V wall outlet - the device will power on. If it does not power on, hold down the power button for 3 seconds
Note: use a power strip or extension cord as needed
Remove the card reader from the box. Slide the card reader onto the mount, there will be a slight click when it is in place. Route the card reader power cable and plug it into one of the USB ports and then plug the USB-C end into the card reader
Internet connection:
Note: The preferred connection method is an ethernet connection but WiFi will work as wellFor an ethernet connection - route the ethernet cable in the same manner as the power cable and and plug it into the ethernet port
For a WiFi connection - follow WiFi prompts shown on the screen
Once connected to the internet, the device will open the Snackpass welcome app
To register the device to your store, follow this guide
To connect the card reader to the kiosk/register, follow this guide
Tidy up the cabling so that it will not get caught or snagged and is as hidden/neat as possible
Your setup should now be complete! Run a test order and see what that kiosk can do!