Snackpass Partners

Explore everything you need to know about assembling Snackpass hardware to ensure smooth and reliable service.

Hardware

A comprehensive collection of step-by-step guides to help you set up your Snackpass devices, ensuring smooth operation from start to finish.

Snackpass Installation Guides

Step-by-step setup: dual-screen countertop register/kiosk. Covers setup, power/cable routing, and card reader connection.

Installation Guide | Register: Snack Duo Gen 2

Step-by-step setup: single/dual-screen countertop (register/kiosk). Covers contents, mounting, power/cable routing, and card reader hook-up.

Installation Guide | Register: Snack Duo

Install and setup your Snackpass Detachable Register following this process

Installation Guide | Register: Snack Duo Detachable

This guide will walk you through how to set up your Handheld Register for in-store use.

Installation Guide | Register: Handheld

Step-by-step setup guide for installing and securing the SnackOS Tablet 2.0 with its dock and accessories.

Installation Guide | SnackOS Tablet Gen 2

A collection of guides for installing Snackpass registers

Registers & OrderHubs

Detailed setup instructions for the Standing Kiosk Gen 2. Intended for users needing help with assembly and configuration.

Installation Guide | Kiosk: Standing Gen 2

The Clamp Kiosk is designed for a flexible installation and the Wall-Mounted Kiosk is designed for a secure installation. For spaces with little floor or counter space, the kiosks provide…

Installation Guide | Kiosk: Clamp & Wall Mounted

Install your Model C4 (Standing Kiosk Slim) following this process

Installation Guide | Kiosk: Slim standing

A collection of guides for installing Snackpass kiosks

Kiosks

Step-by-step instructions for setting up and configuring your label printer for the first time.

Installation Guide | Printer: Label

Step-by-step instructions for setting up and configuring your receipt printer for the first time.

Installation Guide | Printer: Receipt

In order to connect the Snack printers to the internet through ethernet or SDP (server direct print), follow this process

Installation Guide | Printer: Receipt (TM30II-H)

A collection of guides for installing Snackpass printers

Printers

A comprehensive guide that goes over installing your Kitchen Display System (KDS). It also aids in troubleshooting any issues.

Installation Guide | Kitchen Display System (KDS): Clamp mounted

A collection of guides for installing Snackpass KDSs

Kitchen Display Systems (KDS)

The Countertop Customer Pickup Screen Gen 2 is a compact, customer-facing display with a low physical footprint with a versatile design provides a clear view of in-progress and completed orders,…

Installation Guide | Customer Pickup Screen: Countertop Gen 2

Follow these steps to install and set up your SnackTV Dongle.

Installation Guide | SnackTV Dongle Gen 2

A collection of guides for installing Snackpass CPSs

Customer Pickup Screen (CPS)

The M2 Card Reader is a compact card reader designed for seamless contactless and chip payments—mounted to Snackpass kiosks or positioned alongside Snackpass registers.

Installation Guide | Accessory: Credit Card Reader

Step-by-step guide to installing a cash drawer to your Snackpass registers.

Installation Guide | Accessory: Cash Drawer

This guide will walk you through setting up your physical gift card scanner with your Snackpass register, including dashboard setup and hardware installation.

Installation Guide | Accessory: Gift Card Scanner

Installation Guide | Network: Router

Guides for installing Card readers, Cash drawers, Gift card scanners, and routers

Accessories

A quick guide to the paper rolls approved for use with Snackpass label and receipt printers.

Approved Paper Rolls For Label & Receipt Printers

This guide offers helpful insights for setting up and optimizing your network for stable Snackpass device connectivity.

Setup Guide | Network Requirements

Upgrading your tablet allows us to run the newest Snackpass software on the device. If your device prompts an upgrade, please do so at your earliest convenience

Upgrade Firmware On SnackOS 2.0 Tablet

Miscellaneous

Snackpass Troubleshooting & Replacement Guides

To replace the power cable for the Model A, follow the guide below

Replacement Guide | Model A Power Cable

To replace the main monitor on the Model B3, follow the guide below

Replacement Guide | Model B3 Monitor

To replace a card reader for Models A & B (both BBPOS & M2), follow the below guide

Replacement Guide | Models A & B Card Reader

To replace the main monitor on the Model A & B, follow the guide below

Replacement | Models A & B Monitor

To replace a card reader for Models B3 & D3 (both BBPOS & M2), follow the guide below

Replacement Guide | Models B3 & D3 Card reader

Detailed, step-by-step guides for replacing hardware components efficiently and accurately.

Snackpass Replacement Guides

This guide provides step-by-step troubleshooting tips and solutions for resolving common issues with Snackpass card readers.

Troubleshooting Guide | M2 & BBPOS Card Readers

Quick troubleshooting guide for Snackpass D4 and B4 registers.

Troubleshooting Guide | Snack Duo Register

This guide provides step-by-step instructions for setting up your receipt printer, maintaining performance, and resolving common issues.

Troubleshooting Guide | Label Printer

This guide walks you through troubleshooting tips for smooth setup and quick issues resolution.

Troubleshooting Guide | Receipt Printer

This guide covers the most common issues you may encounter with your A4 Standing Kiosk and provides instructions for troubleshooting

Troubleshooting Guide | A4 Standing Kiosk

Quick guide to connecting SnackOS devices to Wi-Fi.

SnackOS | Wi-Fi Connection Guide

This guide provides step-by-step troubleshooting tips and solutions for resolving common issues with Snackpass cash drawers

Troubleshooting Guide | Cash Drawer

Troubleshooting guide for the Clamped Kitchen Display System, covering power, connectivity, touchscreen, and hardware issues.

Troubleshooting Guide | Clamped Kitchen Display System (KDS)

Troubleshooting guide for the Model C4 Standing Kiosk, covering power, connectivity, touchscreen, and hardware issues.

Troubleshooting Guide | Model C4 (Standing Kiosk Slim, Brick & Mortar And Food Truck)

Troubleshooting guide for the Model G4 Wall Mount Kiosk, covering power, connectivity, touchscreen, and hardware issues.

Troubleshooting Guide | Model G4 (Wall Mount Kiosk, Brick And Mortar)

Troubleshooting guide for Branch Routers.

Troubleshooting Guide | Branch Router (Brick And Mortar Only)

Quick troubleshooting guide for SnackTV sticks / dongles.

Troubleshooting Guide | SnackTV Stick / Dongle

Troubleshooting guide for the Model F5 Clamp Mount Kiosk, covering power, connectivity, touchscreen, and hardware issues.

Troubleshooting Guide | Model F5 (Clamp Mount Kiosk,  Food Truck)

A comprehensive collection of step-by-step guides to help you troubleshoot your Snackpass devices

Hardware Troubleshooting Guides

Snackpass Legacy Hardware Models

Troubleshooting guide for the Model B Countertop Kiosk, covering power, connectivity, touchscreen, and hardware issues.

Troubleshooting Guide | Model B (Countertop Kiosk, Brick And Mortar)

Install the model B kiosk following this process

Installation Guide | Model B (Countertop Kiosk, Brick And Mortar)

Step-by-step troubleshooting guide for SnackOS tablets (Lenovo M10 & P11), covering common issues and quick fixes.

Troubleshooting Guide | SnackOS Tablet (Lenovo M10 & P11)

Install your handheld register following this process

Installation | H4 (Handheld Register)

Connecting the Receipt Printer (TM-M30II-H) to the Order Hub Tablet using USB cable or Bluetooth

Installation Guide | USB/Bluetooth Installation For Printers (OH Legacy)

Mount and install your Snackpass Smart Reader following this process

Installation Guide | WisePOS E (BETA)

Install and setup your model D3 register following this process

Installation Guide | Model D3 Register (Gen 1, Brick And Mortar)

Install and setup the model A standing kiosk following this process

Installation Guide | Model A (Kiosk Gen 1)

Install your model B3 following this process

Installation Guide | Model B3

Installation guides and support for older Snackpass hardware models that are no longer actively distributed.

Legacy Hardware Installation & Troubleshooting

Snackpass

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