Find solutions to common issues with Snackpass hardware and software in these troubleshooting guides.
13 articles
Troubleshooting Guides
Complete guide to troubleshooting hardware issues, with step-by-step solutions for common problems.
Troubleshooting & Maintenance: PrintersThis guide will provide some troubleshooting steps for the label and receipt printers
Troubleshooting: BBPOS card reader
Troubleshooting: Internet connectivityThis guide will provide some troubleshooting steps for your snackpass device internet connection
Troubleshooting: M2 card readerThis guide will provide some troubleshooting steps for the M2 card reader
Troubleshooting: Microtouch monitorThis guide will provide some troubleshooting steps for the Microtouch monitor
Troubleshooting: Model A4 (Kiosk Gen 2)This guide will provide some troubleshooting steps for the Model A4
Troubleshooting: Model D4 & B4 (Snack Duo & Countertop kiosk Gen 2)This guide will provide some troubleshooting steps for the model D4 and model B4
Troubleshooting: Tablet (Model D3, KDS & Orderhub)This guide will provide some troubleshooting steps for the M10 & P11 tablets
Replacement Guides
Detailed, step-by-step guides for replacing hardware components efficiently and accurately.
Replacement: Model A power cableTo replace the power cable for the Model A, follow the guide below
Replacement: Model B3 monitorTo replace the main monitor on the Model B3, follow the guide below
Replacement: Models A & B Card readerTo replace a card reader for Models A & B (both BBPOS & M2), follow the below guide
Replacement: Models A & B monitorTo replace the main monitor on the Model A & B, follow the guide below
Replacement: Models B3 & D3 Card readerTo replace a card reader for Models B3 & D3 (both BBPOS & M2), follow the guide below