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Front Of House Configurations

Customize your Snackpass settings for optimal front-of-house operations.

Updated over 3 weeks ago

On your Snackpass dashboard you have the power to customize all the important settings for your front-of-house operations. From branding to tipping rules, and everything in between, you can fine-tune how your restaurant interacts with customers both online and in-store. Just head over to Settings > Front of House, and let's dive into each of the options you can configure:

Brand & Appearance

This is where you can make your restaurant's branding pop! Here's what you can customize:

  • Brand Color: Choose a color for buttons on your kiosk and your punchcard in the Snackpass app.

  • Logo: Upload your restaurant's logo, which will show up on the Snackpass app, your kiosk, and your online ordering page.

  • Bio: Write a short description of your store, so customers can get to know your vibe.

  • Emoji: Pick an emoji that represents your food. It’ll appear next to your store in the Snackpass app.

  • Cover Photo: Add a photo that will show up at the top of your Snackpass app and your online ordering page. It can also be used for digital gift cards.

  • Digital Receipt Image: Upload an image to appear on your customers’ digital receipts.

  • Kiosk Splash Screen: Upload a video to play when your kiosk is idle. You can also add a "Tap To Order" text overlay. (Recommended formats: 1920x1920 for all displays, 1920x1080 for horizontal-only displays, and 1080x1920 for vertical-only displays.)

  • Register Splash Screen: Just like the kiosk splash screen, upload a video or image here for your register screen (1920x1080, 30MB or less).

  • Username: This is the name that will appear in your online ordering URL. For example, if you use southparkbistro, your link would be www.order.snackpass.co/southparkbistro.

  • Corporate Settings: If you're part of a chain, enable Corporate Map to show all your locations on the online ordering page.

Tipping

Under Settings > Front of House > Tipping, you can set your tipping rules. Here's what you can do:

  • Rules: Decide if you’ll allow tips, and choose whether to offer percentage or flat-rate options. You can also include an option for no tip.

  • Preset Amounts: Based on your tip type, set preset amounts. You can also choose a Default Tip, which will be selected automatically for customers.

  • Tip Screen Customization: Upload an image and include a custom message that will appear on the tipping screen at your kiosks and registers.

  • Special Menu Tipping Behavior: Tipping functionality for special or customized menus is managed through the general tipping settings for the entire location. Enabling or disabling tipping for special menus must be done by adjusting the location-level tipping settings.

All Orders

This section lets you set rules that apply to all ordering channels: mobile, online, kiosk, and register.

  • Smart Receipt: Configure your customer message and include an external review URL.

  • Cart: Enable or disable custom notes, automatically add bags to all purchases, set a bag fee, and choose whether to add a tax fee for the bag.

Online Orders

These settings only apply to Snackpass app and online orders:

  • Pickup: Enable pickup for your customers and provide instructions. You can also set a minimum pickup amount and let customers order ASAP.

  • Dine-In: Decide if you’ll offer dine-in orders and allow customers to select tables during checkout.

  • Menu: Add a store message at the top of your menu page. You can also hide or show the “Popular Items” section.

  • Scheduled Ahead: Set rules for scheduled ahead orders, like minimum time, POS fire time, and max orders per time slot.

  • Delivery: Once you reach out to Snackpass support, you can enable first-party or third-party delivery. Set delivery cart minimums and special hours.

  • Wait Time: Configure the wait time customers will see, using a lower and upper bound. For example, 10-25 minutes.

Kiosk & Register

These settings apply to in-store orders placed on kiosks or registers:

  • Pickup: Enable pickup and provide instructions for where customers should pick up their orders, like at the counter.

  • Dine-In: Decide if you'll offer dine-in at your store and enable table selection during checkout. (Don’t forget to update your menu editor for dine-in items!)

  • Rewards: Manage your reward system! Set up a rewards banner for kiosks, enable rewards at registers, and block certain phone numbers from collecting points.

  • Kiosk Only: For kiosks, you can enable or disable the “Popular” category and choose the look of your kiosk menu.

  • Register Only: Configure options for manually entered third-party orders on the register.

If you need any help with these settings, feel free to reach out to Snackpass Support at 866-868-2146, via live chat, or at [email protected].


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