Multiple Menus is a powerful feature from Snackpass that streamlines menu management. It lets you create targeted sections of your main menu, complete with optional price adjustments, sales channels, fulfillment methods, and scheduling for specific times or events. These customized menus are displayed across all Snackpass platforms, helping you showcase the right offerings to the right customers at the right time.
Creating Multiple Menus
You can access the new Multiple Menus feature from your Snackpass dashboard. Follow these steps to create a new menu:
Access Your Dashboard: Visit the Snackpass Dashboard.
Navigate To Multiple Menus: On the left-hand menu, go to STORE > MENU > MENUS.
Create A New Menu: Click the + NEW MENU button in the upper left corner.
Fill In The Menu Details:
Name: Enter a name for your special menu. The menu name is displayed next to the category on kiosk, so It will be shown publicly
Context: Use this section to configure where and how your menu appears to customers. You'll have several options:
Channel: Choose where this menu will be displayed: kiosk, online ordering, app, register, etc. If no channels are selected, the menu will appear across all channels by default.
Fulfillment: Select which fulfillment methods this menu applies to: pickup, delivery, or dine-in. If none are selected, it will apply to all methods.
Default Price Adjustment: If you wish to adjust prices for this special menu, toggle this option on. You can apply either a percentage markdown or markup, and choose whether to include price adjustments for modifiers. If you don’t want to adjust prices, leave this toggle off.
Items: Click the + ADD ITEMS button to select the categories you want to include. Check the boxes next to the desired categories and click ADD CATEGORIES.
Note:To display the Gift Card category, simply toggle it on at the top of the page. It will always appear at the bottom of the menu when enabled.
Once added, you can toggle off any items you don't want to include. For example, if you add the "Food" category but want to exclude the "Bagel" simply toggle it off.
Create The Menu: After filling in all the necessary information and confirming your selections, click the SUBMIT button.
Your new menu will now appear on the STORE > MENU > MENUS page.
Find The Menu You Want To Activate
Navigate to your list of menus.Toggle The Enable Menus Switch
At the top of the page, turn on the Enable Menus switch. If this is turned off, your new menu won't be activated, instead, all items will be shown by default.Toggle The Active Switch For The Menu
On the left side of each menu, you'll see an Active toggle button.
Simply switch it ON to activate that menu.What Happens Next
Once activated, your ordering surfaces (like kiosks or online ordering) will show only the items from the special menu you turned on.If No Special Menus Are Active
Your ordering surfaces will automatically show all available items from your full menu.
Multiple menus can be active at the same time. For example, both the Food and Cold Drinks menus can be active simultaneously.
Multiple Menus Display By Channel
Let's walk through how multiple active menus display on different channels. For this example, we’re using the Food and Cold Drinks menus.
Online Ordering:
Only the active menus will be shown. If multiple menus are active, you’ll see corresponding tabs at the top of the page to switch between them.
Snackpass App:
When a customer selects your restaurant, the active menus will be displayed as tabs at the top of your restaurant’s page.
Register 1.0:
The selected menus will appear as categories in the Menu tab and under the Categories section on the left sidebar.
Kiosk:
On the Kiosk app, active menus are displayed at the top of the screen for easy access.
Register 2.0:
Once a table session is started, active menus will appear at the top of the screen for quick selection.
Tableside:
In the Tableside app, active menus will appear in the left sidebar.Note: The Tableside app does not support gift cards, so even if enabled in the menu, they won’t appear here.
Guest App Functionality With Multiple Menus
The Guest app behaves slightly differently when it comes to multiple menus. To use this feature effectively, there are a few key points to understand:
Channel Configuration For The Guest App
Unlike other platforms (e.g., Register, App, etc.), the "No Channel Selected" option does not apply to the Guest app. On most platforms, if no channel is selected, the menu will display by default across all channels. However, for the Guest app to display a menu, you must select the KIOSK channel—otherwise, the menu will not appear.
To ensure a menu appears in the Guest app:
Manually select “KIOSK” as a channel when creating or editing the menu.
Save your changes.
The selected menu(s) will now appear at the top of the Guest app for customers to browse and order from. For example, if Latest Beer Additions and Salad & Noodles are active, both will be displayed as tabs at the top of the screen.
Fulfillment Methods Configuration For The Guest App
The Guest app handles fulfillment visibility differently. The channel exclusions set in the standard menu editor do not apply in the same way here.
If you have items intended only for delivery and want to exclude them from the Guest app, you’ll need to separate your menus by fulfillment method and channel. Here’s how:
For Dine-In & Pickup Menus:
Create a menu specifically for dine-in and pickup items.
Set KIOSK and REGISTER as the channels.
Set DINE-IN and PICKUP as the fulfillment methods.
Add only the items meant for dine-in and pickup.
For Delivery Menus:
Create a separate menu called something like Delivery Menu.
Set APP, CATERING, and ONLINE as the channels (these support delivery).
Set DELIVERY as the only fulfillment method.
Add only the delivery-specific items.
This setup ensures your menus are shown only in the appropriate contexts, reducing confusion for customers on the Guest app.
Important Notes
No Active Menus:
If no new menus are enabled / active, your menu will default to the setup configured under Store > Menu > Items.Channel Visibility:
Multiple menus will honor the existing channel visibility settings for each item. For example, if a category is set to show only on kiosks or registers, that restriction still applies—except in the Guest App.Guest App Exception:
The Guest App handles channel visibility differently. Be sure to configure menus specifically for this app if you need precise control.Third-Party Menus:
Multiple menus do not impact your third-party integrations. Continue managing third-party menus separately under Store > Menu > Third Party.Schedule & Date Range:
This feature is currently only restricted to SnackOS 2.0
If you have any questions or encounter issues with the Multiple Menus feature, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].