Account Management
Explore everything you need to know about managing your account on the dashboard—settings, preferences, and more—all in one place.
39 articles
Store Operations
Easily organize and categorize your menus, manage third-party and special menus, and handle inventory ingredients for smooth store operations.
- Menu EditorThe Snackpass menu editor allows you to easily manage your menu from your dashboard.
- Third Party Menu EditorEasily edit your third-party menus through the Snackpass dashboard.
- Multiple MenusCreate custom menus for events or time slots with Multiple Menus—flexible, timed menu sections visible across all Snackpass platforms.
- Inventory ManagerTrack item availability in real time, mark items as sold out, and manage stock levels directly from the Snackpass dashboard.
- Managing Menus & Special Hours In DeliverectLearn how to easily update your menu and manage special hours using the Deliverect dashboard.
Marketing
Tools to help you attract customers, boost engagement, and grow your business.
- PromotionsBoost sales and engagement with limited-time deals, discounts, and special offers on Snackpass.
- Guestbook Loyalty SystemTrack and manage customer points and store credit with the Guestbook Loyalty System feature.
- Guestbook ConversationsEngage customers directly with messages, gifts, and support using Guestbook Conversations.
- Guestbook CampaignsCreate and send automated marketing campaigns to your customers: SMS messages, re-engagement offers, and loyalty rewards via Guestbook
- Gift CardsEverything you need to know about digital and physical gift cards.
Data
Insights, reports, and analytics to help you track performance and make informed decisions.
- Sales ReportsView sales reports to track performance, revenue, and trends on the Snackpass dashboard.
- Hourly ReportsTrack your sales and performance with detailed hourly reports on the Snackpass dashboard.
- Comparisons ReportCompare your sales performance across different time periods with the Comparisons Report.
- Time Cards ReportReview employee clock-in and clock-out times with the Time Cards Report.
- Tips ReportTrack and review all tips received through Snackpass with the Tips Report.
- Customers ReportView insights on customer behavior, order frequency, and loyalty with the Customers Report.
- Menu ReportsAnalyze menu performance with Items and Categories Reports to see your top-selling products and categories.
- Order Audit ReportA dedicated report that logs sensitive actions, refunds, voids, and custom discounts, by order, employee, time, reason, and amount.
- Third Parties ReportTrack and analyze sales by provider with the Third Party Integration Report for Deliverect-integrated partners.
- Promotions Performance ReportGet the full scoop on your deals. Measure engagement and impact with the new Promotions Performance Report.
- Gift Cards ReportsGift card stats, simplified. Track sales, redemptions & more with your new Gift Cards Report.
- Cash ReportStay informed on your store’s earnings with a comprehensive Cash Report.
- Locations ReportView and compare sales performance across all your locations in one comprehensive report.
Tools
Features and integrations to streamline operations.
- Deliverect | 3P Delivery IntegrationComprehensive guide on our third party delivery integration via Deliverect
- Deliverect | Go Live TimelinesKnow your third-party integration timelines and when to expect your platforms to go live.
- Deliverect | Integration Cancellation RequestsLearn how to cancel your third-party integrations with Snackpass,
- CateringMeet Snackpass Catering 2.0—a faster, smarter, and easier way to manage catering orders with our all-new, user-friendly system!
- InvoicesGuide to invoicing: Easily create, send, and manage invoices for catering or prepaid events.
Operational Settings
Configure and manage key aspects of your store’s operations, including team settings, table management, prep stations, and front-of-house configurations, and more.
- Front Of House ConfigurationsCustomize your Snackpass settings for optimal front-of-house operations.
- Table MapEasily manage and add sections and tables with Table Map
- Special Hours (Holiday Hours)Set custom store hours for holidays, closures, or special events. Override your regular schedule without changing your default hours.
- First Party Delivery ServiceSimplify order fulfillment with Snackpass 1P Delivery: flexible, seamless, and tailored to your business needs.
- BillingView your Snackpass invoices, subscription charges, and billing history. Update payment methods and download receipts.
- Snackpass Verification CodeFind your Snackpass verification code for login, account confirmation, and two-factor authentication.
- Smart ReceiptSmart Receipt is the digital receipt texted to customers ordering on the register, kiosk, and online ordering.
- TeamManage your team on Snackpass. Add employees, set roles and permissions, edit profiles, track time cards, and manage clock-in settings.
- Prep StationsLearn how to efficiently use the prep stations feature on your Snackpass dashboard.
- Auto Boba MachinesSet up and manage Auto Boba Machine configurations in the Snackpass dashboard with this quick step-by-step guide.
- Expo StationsLearn all about expo stations and how they differ from prep stations.