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SnackOS 2.0 | Guest

The Guest App delivers a streamlined experience for faster, simpler pickup and dine-in ordering.

The Guest App lets customers place pickup or dine-in orders directly from the device. It’s designed for speed, simplicity, and a modern guest experience.

To use the Guest App effectively, you must first configure the settings for the app.

How Do I Configure Guest App Settings?

These settings control how the Guest App behaves on a specific device.

Before making the device available to customers, you must complete its configuration.
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⚠️ Important: Settings are device-specific. Changes made on one device will not affect other devices or your store-wide setup. To configure these settings, follow the next steps:

  1. Open the Settings app on the device.

  2. Tap the GUEST tab.
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  3. Configure the services you plan to offer on that device.

Service Configuration Options

Dine In Settings

If you plan to offer Dine In ordering, configure the following:
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  • Enable Dine In
    Turn this on to allow guests to place dine-in orders.

  • Guest Identification
    Choose how guests identify themselves:

    • Table Number

    • Guest Name

  • Payment Timing

    • Pay Ahead (Guests pay when placing the order)

Pickup / To-Go Settings

If you plan to offer Pickup or To-Go ordering, configure:
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  • Enable Pickup
    Turn this on to allow guests to place to-go orders.

  • Guest Identification
    Choose how guests identify themselves:

    • Table Number

    • Guest Name

Checkout Settings

These settings control how checkout works on the device:
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  • Table Number (Device Assignment)
    Assign a table number to the specific device.
    This links orders from that device to a designated table.

  • Self Checkout
    Enable this to allow guests to review their order and pay directly on the device without staff assistance.
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Using Guest App

How Do I Access Guest App?

To set the Guest app on your SnackOS 2.0 device:

  1. Launch The App:
    On the home screen, tap the Guest app icon.
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  2. Tap To Order:
    You'll see a screen that says TAP TO ORDER. Tap it to proceed.
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  3. Fulfillment Selection (If Applicable):

    • If only dine-in or only to-go is selected in the Settings app, you'll go straight to the ordering screen.

    • If both dine-in and to-go are enabled, the customer must choose their preferred option first.
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  4. Menu Screen:

    Once a fulfillment option is selected, customers are taken to the Menu screen.

    • The left side of the screen displays the menu categories.

    • By default, the first category shown is Promotions, if any promotions are available in the Guest app.
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    • The right side of the screen displays the items within the selected category, including item photos, descriptions, prices and loyalty points.
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    • The last category shown is gift cards, which if selected, brings the customer to a screen with a QR code which will redirect them to the online ordering site to order a digital gift card.
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Customer Flow

Adding Items To The Cart

To add an item:

  1. Select The Menu Item
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  2. Choose Modifiers:

    • If the item has required modifiers, the customer must make selections to proceed.

    • Optional modifiers can be selected as desired.
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  3. Add Notes (Optional):
    At the bottom of the item screen, customers can add special instructions or preferences for their order. This feature can be enabled or disabled in the Dashboard: Settings > Front Of House > All Orders > Order Notes
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  4. Adjust Quantity:
    Use the + and - icons to change the quantity. The default is 1, but it can be increased as needed.
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  5. Add To Cart:
    Tap ADD TO CART to add the item.
    ​Repeat this process for each item.

Checkout Process

  1. Tap CHECKOUT
    Once the customer has added all items to their cart, they tap CHECKOUT to begin.
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  2. Order Summary Screen
    The customer sees all selected items, applicable taxes and fees, and the total amount due. They can review their order before continuing.
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  3. Apply Gift Card (Optional)
    Before proceeding, customers can tap USE GIFT CARD.
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    • For a physical gift card, they enter the card number and PIN.
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    • For a digital gift card, they tap I HAVE A DIGITAL GIFT CARD and enter the phone number associated with the gift card (digital gift cards are tied to phone numbers).
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      If no gift card is applied, checkout continues normally.
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  4. Apply Promo Code (Optional)
    Before proceeding, customers can tap USE PROMO CODE.
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    • A text field will show up on the upper right corner.
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    • The customer types in their promo code and taps SUBMIT.
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    • If the code is valid, the discount will be reflected in the order total.

    • If the code is invalid or expired, an error message will appear and the customer can try again or skip this step.
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    If no promo code is applied, checkout continues normally.
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  5. Recommended Items (Optional)
    Customers may see a Recommended Items screen. They can add items or skip this step.
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  6. Phone Number Prompt (Optional)
    Customers are prompted to enter their phone number. They may enter it or skip this step.
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    For international numbers, they can use the + icon to add their country code.
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  7. Rewards Screen (If Applicable)
    If the entered phone number has available points, the customer will see their total points and eligible rewards.
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    If they select a reward, they must choose which item in their cart the reward should apply to.
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    If no rewards are available, this screen does not appear.
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  8. Conversion Screens (If Enabled)
    If enabled under Settings > More > Conversion, promotional screens may appear:

    • SMS Conversion Screen: Allows customers to opt in to receive limited-time offers and updates via text.
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    • App Conversion Screen: Displays a QR code so customers can download the Snackpass app and use their points.
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      These screens are optional and configurable.

  9. Order Type Requirement

    • If To-Go is selected, the customer must enter their name (required).
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    • If Dine-In is selected, the customer proceeds directly to tipping/payment.
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  10. Tip Screen (If Enabled)
    If tipping is enabled, the customer selects a tip amount before continuing.
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  11. Payment
    The customer taps CONTINUE, selects their payment method, and completes the transaction. Once payment is processed, the order is complete.
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Important Notes About Checking Out On Guest App

Guest App supports card payments only (chip and tap). Cash payments are not supported directly through the Guest App, but can be taken on the Register 2.0 app.

Guest App Controls

Switching Between Light / Dark Mode

To switch between light and dark mode, use the toggle in the top right corner of the screen.

Exiting Guest App

To return to the home screen:

  1. Tap Snackpass in the top right corner five times.
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  2. You will be prompted to enter employee pin to return to the home screen.
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Or

  1. Tap the Search icon at the bottom of the Guest app.

  2. Tap the "DESIGNED BY SNACKPASS" logo five times.

  3. You will be prompted to enter employee pin to return to the home screen.


Guest App Limitations

The following features are not yet implemented for Guest app:

  • Offline Payments

  • Store Credit Redemption

  • Cash As A Payment Method (Use Register Instead)

If you have any questions or encounter issues with Guest app , feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].

Related Articles
SnackOS 1.0 | Tableside
SnackOS 1.0 | Register 1.0
SnackOS 1.0 | Kiosk
SnackOS 2.0
SnackOS 2.0 | Register 2.0
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