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SnackOS 2.0 | Guest

The Guest App delivers a streamlined experience for faster, simpler pickup and dine-in ordering.

Updated this week

The Guest app lets customers place pickup or dine-in orders directly from the device. It’s designed for speed, simplicity, and a modern guest experience.

To use the Guest app effectively, you must first configure the settings for the app.

How Do I Configure The Guest App Settings?

These settings control how the Guest App behaves on each device. Configuration should be completed before launching the app for customers. Settings are device-specific and do not affect other devices or the store-wide setup. To configure the Guest App for a device, follow these steps:

  1. Open the Settings Beta app on the device.

  2. Go to the GUEST tab.
    ​

  3. Under Ordering Experience, set the Fulfillment Method for the device. Available options include:
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    • To Go and Dine-In

    • Dine-In Only

    • To Go Only
      ​This controls what order types customers can choose on this device.
      ​

  4. (Optional) Set a Table Number for the device, if assigning it to a specific table.
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    ​

  5. Under Checkout, ensure the Checkout Mode is set to the following combination (both options must be selected):
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    • Pay Ahead

    • Self Checkout
      ​

Using The Guest App

How Do I Access The Guest App?

To set the Guest app on your SnackOS 2.0 device:

  1. Launch The App:
    On the home screen, tap the Guest app icon.
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  2. Tap To Order:
    You'll see a screen that says TAP TO ORDER. Tap it to proceed.
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  3. Fulfillment Selection (If Applicable):

    • If only dine-in or only to-go is selected in the Settings Beta app, you'll go straight to the ordering screen.

    • If both dine-in and to-go are enabled, the customer must choose their preferred option first.
      ​

  4. Menu Screen:

    Once a fulfillment is selected, customers will be brought to the menu screen:

    • The left side of the screen displays menu categories.

    • The right side shows items in the selected category, including photos, descriptions, and prices.
      ​​

    • Customers can scroll to view all items and categories.

Customer Flow

Adding Items To The Cart

To add an item:

  1. Select The Menu Item
    ​

  2. Choose Modifiers:

    • If the item has required modifiers, the customer must make selections to proceed.

    • Optional modifiers can be selected as desired.
      ​

  3. Add Notes (Optional):
    At the bottom of the screen, customers can add any special instructions or preferences for the item.
    ​

  4. Adjust Quantity:
    Use the + and - icons to change the quantity. The default is 1, but it can be increased as needed.
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  5. Add To Cart:
    Tap ADD TO CART to add the item.
    ​Repeat this process for each item.
    ​

  6. Finalize The Order:
    Once all items are added to the cart:

    • Tap VIEW ORDER.
      ​

    • The customer should then proceed to checkout.

Checkout Process

  1. Once the customer has added all of their item to their cart, they have to click on VIEW ORDER.
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  2. They will be brought to a summary screen showing all items, taxes, fees, and the total amount.
    ​

  3. The customer taps CHECKOUT.

  4. Phone Number Prompt (Optional):
    They’re prompted to enter their phone number (optional, they can skip this step).
    ​

  5. What Happens Next Depends On The Order Type:

    • If To-Go is selected: The customer must enter their name. This step is required and cannot be skipped.
      ​

    • If Dine-In is selected: The customer proceeds directly to payment after the phone number screen.
      ​

  6. Payment Flow Begins:
    The customer taps Pay.
    ​

  7. Tip Selection:
    The customer is shown the tipping screen.
    ​

  8. Complete Payment:
    Finally, they’re taken to the payment screen to complete the transaction.
    ​

Important Notes About Checking Out In Guest App

The Guest App supports card payments only (chip and tap). Cash payments are not supported directly through the Guest App, but can be taken on the Register app.

Guest App Controls

Switching Between Light / Dark Mode

To switch between light and dark mode, use the toggle in the top right corner of the screen.

Exiting The Guest App

To return to the home screen:

  1. Tap Snackpass in the top right corner five times.
    ​

  2. You will be prompted to enter employee pin to return to the home screen.
    ​

Or

  1. Tap the Search icon at the bottom of the Guest app.

  2. Tap the "DESIGNED BY SNACKPASS" logo five times.

  3. You will be prompted to enter employee pin to return to the home screen.


Guest App Limitations

The following features are not yet implemented in the Guest app:

  • Offline payments support

  • Customers earning points on orders

  • Gift card credit support

  • Cash as a payment method

  • Store credit and reward redemption

  • Promotions

If you have any questions or encounter issues with the Guest app , feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].

Related Articles
SnackOS 1.0 | Tableside
SnackOS 1.0 | Dine-In Register
SnackOS 1.0 | Register 1.0
SnackOS 1.0 | Kiosk
SnackOS 2.0 | Register 2.0
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