The Guest App lets customers place pickup or dine-in orders directly from the device. It’s designed for speed, simplicity, and a modern guest experience.
To use the Guest App effectively, you must first configure the settings for the app.
How Do I Configure Guest App Settings?
These settings control how the Guest App behaves on a specific device.
Before making the device available to customers, you must complete its configuration.
⚠️ Important: Settings are device-specific. Changes made on one device will not affect other devices or your store-wide setup. To configure these settings, follow the next steps:
Open the Settings app on the device.
Tap the GUEST tab.
Configure the services you plan to offer on that device.
Service Configuration Options
Dine In Settings
If you plan to offer Dine In ordering, configure the following:
Enable Dine In
Turn this on to allow guests to place dine-in orders.Guest Identification
Choose how guests identify themselves:Table Number
Guest Name
Payment Timing
Pay Ahead (Guests pay when placing the order)
Pickup / To-Go Settings
If you plan to offer Pickup or To-Go ordering, configure:
Enable Pickup
Turn this on to allow guests to place to-go orders.Guest Identification
Choose how guests identify themselves:Table Number
Guest Name
Checkout Settings
These settings control how checkout works on the device:
Table Number (Device Assignment)
Assign a table number to the specific device.
This links orders from that device to a designated table.Self Checkout
Enable this to allow guests to review their order and pay directly on the device without staff assistance.
Using Guest App
How Do I Access Guest App?
To set the Guest app on your SnackOS 2.0 device:
Launch The App:
On the home screen, tap the Guest app icon.
Tap To Order:
You'll see a screen that says TAP TO ORDER. Tap it to proceed.
Fulfillment Selection (If Applicable):
If only dine-in or only to-go is selected in the Settings app, you'll go straight to the ordering screen.
If both dine-in and to-go are enabled, the customer must choose their preferred option first.
Menu Screen:
Once a fulfillment option is selected, customers are taken to the Menu screen.
The left side of the screen displays the menu categories.
By default, the first category shown is Promotions, if any promotions are available in the Guest app.
The right side of the screen displays the items within the selected category, including:
Item photos
Descriptions
Prices
Customers can scroll through categories and items to view the full menu.
Customer Flow
Adding Items To The Cart
To add an item:
Select The Menu Item
Choose Modifiers:
If the item has required modifiers, the customer must make selections to proceed.
Optional modifiers can be selected as desired.
Add Notes (Optional):
At the bottom of the item screen, customers can add special instructions or preferences for their order. This feature can be enabled or disabled in the Dashboard: Settings > Front Of House > All Orders > Order Notes
Adjust Quantity:
Use the + and - icons to change the quantity. The default is 1, but it can be increased as needed.
Add To Cart:
Tap ADD TO CART to add the item.
Repeat this process for each item.
Checkout Process
Once the customer has added all of their item to their cart, they have to click on CHECKOUT.
They will be brought to a summary screen showing all items, taxes, fees, and the total amount. The customer taps CHECKOUT.
Recommended Items:
After adding an item, customers may see a Recommended Items screen with suggested add-ons or additional products.
Phone Number Prompt (Optional):
They’re prompted to enter their phone number (optional, they can skip this step).
What Happens Next Depends On The Order Type:
If To-Go is selected: The customer must enter their name. This step is required and cannot be skipped.
If Dine-In is selected: The customer proceeds directly to payment after the phone number screen.
Payment Flow Begins:
The customer taps Pay.
Tip Selection:
The customer is shown the tipping screen.
Complete Payment:
Finally, they’re taken to the payment screen to complete the transaction.
Important Notes About Checking Out On Guest App
Guest App supports card payments only (chip and tap). Cash payments are not supported directly through the Guest App, but can be taken on the Register 2.0 app.
Guest App Controls
Switching Between Light / Dark Mode
To switch between light and dark mode, use the toggle in the top right corner of the screen.
Exiting Guest App
To return to the home screen:
Tap Snackpass in the top right corner five times.
You will be prompted to enter employee pin to return to the home screen.
Or
Tap the Search icon at the bottom of the Guest app.
Tap the "DESIGNED BY SNACKPASS" logo five times.
You will be prompted to enter employee pin to return to the home screen.
Guest App Limitations
The following features are not yet implemented for Guest app:
Offline payments
Gift Card Credit Redemption
Store Credit redemption
Cash as a payment method
If you have any questions or encounter issues with Guest app , feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].