Snackpass Partners

How to find missing orders, resolve orders stuck in pending, troubleshoot third-party delivery order issues, issue refunds, and locate order history on Snackpass.

Troubleshooting Missing Or Problem Orders

Explore detailed guides for using Snackpass products—from in-store tools to system features.

 Snackpass Product Guides

SnackOS 1.0 is the platform that integrates all Snackpass apps into a unified and streamlined platform

SnackOS 1.0

The Register 1.0 app centralizes orders and payments, streamlines operations, and improves service for takeout, delivery, or on-site orders.

SnackOS 1.0 | Register 1.0

The Kiosk app streamlines ordering and enhances the customer experience, optimizing operations and boosting satisfaction.

SnackOS 1.0 | Kiosk

The Orders app lets you manage and track orders at every stage: scheduled, in progress, completed, or canceled.

SnackOS 1.0 | Orders

The Kitchen Display Systema app manages kitchen orders in real time, replacing paper and streamlining high-volume operations.

SnackOS 1.0 | Kitchen Display System (KDS)

Tableside lets customers order from their table, streamlining the dine-in experience with speed and ease.

SnackOS 1.0 | Tableside

Dine-In Register lets servers take orders and manage tables in real time, enhancing service and the in-house dining experience.

SnackOS 1.0 | Dine-In Register

SnackTV turns screens into pickup boards, displaying order status in real time for a smoother experience.

SnackOS 1.0 | SnackTV

Stock lets you manage your menu inventory in real time, updating availability based on your operational needs.

SnackOS 1.0 | Stock App

The Clock In/Out app allows your team to log shifts and breaks, optimizing real-time staff management.

SnackOS 1.0 | Clock In / Out App

Learn how printing works in SnackOS 1.0, how printers are configured, and how tickets are generated.

SnackOS 1.0 | Printing System

Learn how each SnackOS 1.0 app works and how to use them to manage your store day-to-day.

SnackOS 1.0 Apps

SnackOS 2.0 delivers greater reliability and smoother day-to-day operations, with added support for offline payments and LAN printing during connectivity interruptions.

SnackOS 2.0

Register 2.0 lets you manage pick up and dine-in orders with offline payment support.

SnackOS 2.0 | Register 2.0

The Guest App delivers a streamlined experience for faster, simpler pickup and dine-in ordering.

SnackOS 2.0 | Guest

Discover everything you need to know about the newly enhanced Kitchen Display System.

SnackOS 2.0 | Kitchen Display System

SnackOS 2.0 LAN Printing System connects printers via a local network for fast, reliable printing, with offline printing supported.

SnackOS 2.0 | LAN Printing System

A step-by-step guide to identifying and resolving WiFi and network connectivity issues in SnackOS 2.0.

SnackOS 2.0 | Network & WiFi Troubleshooting

Discover how the new SnackOS 2.0 upgrade works, including its enhanced features and supported apps.

SnackOS 2.0 Apps

SnackOS 1.0 | Printers, Receipts & Labels

Understand how to use in-store tools like printers, receipts, labels, and cash acceptance.

POS Features & Tools

Snackpass

Check System Status

Restaurant Dashboard

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.