The SnackOS 2.0 Kitchen Display System (KDS) is a digital solution designed to streamline and manage customer orders. Built specifically for high-volume environments, it replaces traditional paper tickets with a real-time system that helps staff easily organize, prioritize, and track orders. The SnackOS 2.0 KDS was designed to significantly improve reliability by not needing to rely on an internet connection to receive orders.
Setting Up The KDS App
To ensure the SnackOS 2.0 Kitchen Display System (KDS) app functions correctly, you'll need to configure a few key settings using the Settings (Beta) app on your device. There are two main configuration areas to set up:
Stations
Kitchen Display
How to Access Settings (Beta):
From your home screen, tap on Settings (Beta).
Enter your employee PIN to access the settings menu.
Stations
In SnackOS 2.0, configuring Stations is essential for correctly displaying orders on the Kitchen Display System (KDS). Even if you want all orders to display automatically, you must create a station to include all items.To create a station, do the following:
Add A New Station:
Click the +Add Station button under the Your Stations section.
Enter A Station Name:
Choose a name for your station (e.g Main Station)
Quick Setup (For stores without prep stations):
If you don't need specific prep station configurations, click Save With Default Settings. This will automatically include your full menu for the station.
Configure a Specific Station:
If the station needs a custom setup, select a Prep Station Configuration Mode:
Inclusive: Add the categories/items you want the station to include.
Exclusive: Add the categories/items you want to exclude from this station.
Select Allowed Channels:
Choose which channels should send orders to this station. Options include:App, Kiosk (Legacy), Tableside (Legacy), Guest, Register 3.0
Important: If no channels are selected, all channels will be allowed by default, meaning orders from every channel will appear on the KDS.
Set Allowed Fulfillments:
Choose which types of orders the station should handle, such as Pickup, Delivery, or Dine-In.
Assign Allowed Categories:
Select the menu categories this station should handle.
Add Specific Allowed Items (Optional):
If you only want certain items from a category, use this option.
Exclude Specific Items (Optional):
Exclude items from categories that have already been added. For example, if a category has 30 items, but you need to exclude 2, use this option.
Save Changes:
Once you've configured your station, click Save to finalize the setup
Kitchen Display
The KDS (Kitchen Display System) app has been updated with new configuration options to support enhanced functionality. These settings should be reviewed and set up on each KDS device individually. To configure the KDS app, follow these steps:
Go to the KDS tab.
Assign a Prep Station to the KDS. This determines which items and tickets the KDS will display based on station configuration.
Note: A station must be assigned for the KDS app to work. If no station is assigned, the KDS will not display any tickets and will not function properly.
Set the Ticket Layout, which controls how tickets are arranged on the KDS screen. Available options include:
One Rail – All tickets appear in a single row.
Two Rail – Tickets are split across two rows.
Three Rail – Tickets are split across three rows.
Dynamic – Layout adapts based on the order type.
Header – Minimal display showing order number, table (if assigned), and fulfillment type.
Set the Completed Ticket Display Time, which determines how long completed tickets stay visible in the Completed tab before they’re removed. Available time options:
15 minutes
30 minutes
1 hour
2 hours
5 hours
12 hours
24 hours (1 day)
Enable the New Ticket Alert toggle if the kitchen needs an audible alert when new orders are received.
Adjust the device's volume settings to control how loud the alert sound plays.
Once you've finished configuring the settings, simply return to the home screen. All changes are saved automatically—no additional action is needed.
How Do I Manage Orders On The SnackOS 2.0 KDS App?
Managing orders in the SnackOS 2.0 KDS app is straightforward. Follow the steps below to get started:
Open The App:
From the home screen, tap on the Kitchen Display app.
Log In:
Enter your employee PIN to access the KDS.
View Assigned Tickets:
Once inside, you'll see all active order tickets assigned to the station configured for this device (via the Settings Beta app).Switch Stations (If Needed):
If your device is linked to multiple stations, the station name will appear in the top-left corner of the screen.
Tap the station name to switch between any of the stations you previously set up.
Change Layout Or Rail Width:
In the bottom-left corner, you’ll see the currently selected KDS layout.
Tap here to change the layout or adjust the rail width to better suit your kitchen's workflow.
Marking Items And Orders As Completed
When new orders arrive from your configured channels, they will automatically appear on the appropriate station in the KDS app. If the New Ticket Alert is enabled, a sound will play to notify your team.
You can manually mark individual items or entire orders as completed using the following steps:
Marking Individual Items As Completed:
To mark an item as completed, simply tap on the item's name.
This will cross out the item, indicating to kitchen staff that it’s done—without marking the entire order as complete.
If you made a mistake, just tap the item again to uncross it.
Marking Entire Orders As Completed:
To mark an entire order as completed, tap the order header (where the order number is displayed).
This action will move the order to the Completed tab and remove it from the active queue.
Accessing Completed Orders:
The Completed tab is located in the bottom-right corner of the KDS app.
Orders marked as completed will appear here for the duration you set in the Settings (Beta) app—up to 24 hours.
Important: Once an order is marked as completed, it cannot be returned to the ongoing queue.
Offline Functionality
In the event of an internet outage, the SnackOS 2.0 KDS will continue to operate as normal, with full functionality preserved. Staff can still view, manage, and complete orders without interruption.
The only difference during offline mode is in the order numbering:
Offline orders will use a custom prefix that you previously configured in the Settings app.
This helps staff easily distinguish offline orders from regular online ones.
Example:
In the image below, orders marked in blue represent regular online orders, while orders marked in yellow are offline orders.
For more information on setting up offline order prefixes, please refer to the Prefix Configuration section under Device > Info & Support > Device Settings in the Settings Beta guide.
If you have any questions or encounter issues with the SnackOS 2.0 KDS app, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].