What Is Register 2.0?
Register 2.0 is the main POS app in SnackOS 2.0. It allows your team to:
Create dine-in and counter service orders
Manage existing orders (refunds, reprints, adjustments)
Process card and cash payments
Split payments
Continue accepting payments during internet outages (offline payment support)
Register 2.0 is designed to support both full-service and quick-service workflows. Its offline-first architecture ensures you can continue operating even during network interruptions.
Accessing Register 2.0
To open the app:
From your device's home screen, tap Register,
or
Tap the menu (☰) in the top-right corner and select Register.
You will be prompted to enter your employee PIN.
After entering your PIN, you'll be logged in and taken to the main Register screen.
When To Use Each Register 2.0 Tab
Register 2.0 is organized into two main tabs: Orders and Quick Order
Orders Tab (Order Management)
Use the Orders tab to manage existing orders.
This tab is best for:
Viewing order details
Issuing refunds
Reprinting receipts or tickets
Reviewing payment information
Adjusting or updating completed orders
Note: While you can initiate order creation from this tab, new orders will redirect you to Quick Order.
Think of the Orders tab as your order control center.
Quick Order Tab (Counter Service, Pickup & Dine-In)
Use the Quick Order tab to create and complete orders quickly and efficiently.
This tab is best for:
Counter-service environments
Pickup orders
Dine-in orders
Fast-casual workflows
High-volume ordering
Quick Order allows staff to:
Add items
Apply discounts or additional charges
Take payment
Complete the transaction immediately
If your restaurant primarily handles counter service, dine-in, or quick pickups, this will be the main tab where you process orders from start to finish.
Register 2.0 is built with an offline-first architecture. In the event of a network outage, the app will continue operating across all tabs.
Orders and Quick Order remain accessible during connectivity interruptions.
Quick Order supports offline payment processing.
Once your internet connection is restored, offline transactions will automatically sync.
⚠️ Important: Offline payments carry additional risk (such as declined cards after reconnection). Please review the Offline Payments section below for detailed guidance and best practices before using this feature.
Orders | Register 2.0
When you open the Register 2.0 app, you will land on the Orders tab by default.
The Orders tab displays all ongoing Snackpass orders, regardless of where they were placed. This includes orders from:
Register
Guest app
Online Ordering
Snackpass app
Third-party integrations (if applicable)
This tab is primarily used to review and manage existing orders, including active, scheduled, and completed transactions, all in one place.
Filtering Orders
By default, the Orders tab shows all ongoing orders.
To narrow down your view, tap Filter next to the search bar.
A filter panel will open on the right side of the screen, allowing you to sort orders by Payment Status, Fulfillment Type, Channel, and Payment Type, so you can quickly find exactly what you’re looking for.
This allows you to narrow down the order list based on status or other available filters.
Creating A New Order
You can start a new order from this screen by tapping: + NEW ORDER
This will redirect you to the Quick Order tab to begin building the order.
Viewing Order Details
To view an order's full details, simply tap on any order from the Orders view. The complete order information will then appear on the right side of the screen for you to review.
Order Summary Details
Order Number : Unique identifier for the order.
Offline orders use a different numbering format based on the offline prefix configured in the Settings app (for example: #REG103).
Customer Name: If provided.
Order Time: When the order was placed.
Fulfillment Type: Dine-In, Pickup, or Delivery.
Table Number: If applicable.
Channel: Where the order originated (Register, Guest, Snackpass App, Online Ordering).
Phone Number: If provided.
Items Section
Below the order details, you’ll find the Items section.
This may appear collapsed if the order contains many items.
Tap to expand and view all items included in the order.
Financial Information
At the bottom of the order, you’ll find the Financial Information section, which includes:
Subtotal
Taxes and fees
Tips
Grand total
Number of payments applied (if split payments was used)
This section provides a full breakdown of how the total was calculated.
Order Actions
Available actions depend on the status of the order.
For Ongoing Orders
You may see the following options:
Edit
For dine-in orders that have not been finalized:
Tap Edit in the bottom-right corner.
You will be redirected to the Quick Order view to manage the order.
From there, you can perform all actions available within the Quick Order workflow.
Print
Tap Print to:
View a list of active printers
Select a specific printer
Print to all printers (if needed)
Note: To print an individual labels for a specific item, click the printer icon located to the right of that item.
Pay
Tap Pay to begin the payment process and complete the order. This will redirect you to the Quick Order payment flow to finalize the transaction.
For Completed Orders
For completed orders, you will still have access to printing, plus the following:
Refund
You can issue:
A full refund
A custom refund (enter a specific amount using the numeric keypad)
Refunds will follow your configured payment processing rules.
Quick Order | Register 2.0
The Quick Order tab is designed for fast counter service, pickup, and dine-in orders. It allows staff to build an order, apply adjustments, and complete payment in one streamlined flow. To open Quick Order:
Open Register
Click on +NEW ORDER
You'll be taken directly to the Quick Order screen.
Starting A New Order
Add Items
Select a menu category.
Tap an item to open the modifier screen.
Choose required and optional modifiers.
Add special instructions if needed.
If applicable, select a discount for the item. The discounts available here are the ones you created in the Promo Builder on your Snackpass dashboard.
Important:If an item does not have modifiers, it will be added directly to the cart when selected. To apply a discount to that item, select it again from the cart view to open the item details, then apply the discount.
Tap Add Item to add it to the cart, and adjust quantity as needed.
Repeat for all items in the order. You can use the search bar to quickly find menu items.
Use the plus (+) icon to add bags to the order if needed. The default quantity varies depending on your dashboard configurations.
Sending Items To Kitchen
With Register 2.0, you can send items to the kitchen before collecting payment for open orders that will not be paid immediately. This is especially helpful for dine-in scenarios where customers may continue adding items. To do this:
Add items to the cart just like a regular order.
Once all desired items are in the cart, it’s recommended to add a customer name and phone number for easier identification, especially for dine-in or open orders.
Click SEND and confirm that you want to send the order to the kitchen.
After sending, the items in the cart will turn yellow (mustard). This indicates the items have been successfully sent to the kitchen.
If the customer would like to add more items, go to the Orders view, select the open order, and tap EDIT.
Add the new items to the cart and click SEND again. Only the newly added items will be sent to the kitchen.
On the KDS, a new ticket will appear showing the additional items.
Once the customer is finished ordering, go to the Orders view, select the order, and tap PAY to complete the transaction.
Physical Gift Cards Actions
Physical gift card purchasing and redemption are currently supported on Duo registers only and are not available on handheld registers in SnackOS 2.0.
Sell A Physical Gift Card | Quick Order
Select the Gift Card option from the top categories menu.
Tap Sell Physical Gift Card.
Select a preset amount, or tap Other to enter a custom amount, then tap Continue.
Scan the gift card barcode using a gift card scanner, or manually enter the code under Gift Card Code.
Gift card scanners are currently supported on Duo registers only.
Once the code is entered, the gift card will be added to the cart.
Check Gift Card Balance | Quick Order
Select the Gift Card option from the top categories menu.
Tap Balance Inquiry.
Scan or manually enter the gift card code.
Enter the gift card PIN.
Tap Inquire.
A pop-up will display the current gift card balance.
Order Settings & Details
Once items are added, you can configure order-level details. Tap the three-dot menu to access additional options:
Restart Order: Clears the cart.
Guest Count: Set number of guests (dine-in only).
Transfer Table: Assign a dine-in order to a table.
Note: Dine-in orders created through Quick Order are not automatically assigned to tables.
Server Name – Assign or change the server.
Tax Exempt – Remove tax from the order.
Void – Void the order.
You can also add:
Customer Name
Phone Number
Order Notes
Fulfillment Type (Pickup or Dine-In)
Custom Charges & Discounts
Before checkout, you can apply adjustments:
Charges
Tap Charge
Add the amount
Include a note explaining the reason
Discounts
Tap Discount
Apply as a dollar amount or percentage
Add notes if needed
Review & Checkout
At the bottom of the screen, you can review:
Subtotal
Taxes (if applicable)
Total
When ready, tap Pay.
Taking Payment
Register 2.0 supports card, cash, gift cards, and split payments.
After tapping Pay, select a payment method.
Optional prompts will appear for:
Customer phone number
Customer name
Customers may be prompted to add a tip, if tipping is enabled.
Tips are only applied to card payments and are not available for cash or gift card payments.
Card Payments
Guest completes payment on the card reader.
Follow on-screen prompts to finalize.
Cash Payments
Enter the amount received.
The system automatically calculates change due.
Gift Card Payments
Use this option when a customer is paying with a physical gift card.
Note: Gift card purchasing and redemption are not available on handheld registers in SnackOS 2.0.
Scan the gift card using the gift card scanner, or enter the code manually.
Gift card scanners are only compatible with Dual Register devices.
Enter the gift card PIN.
Tap Submit to complete the payment.
Split Payments
On the payment screen, tap Split.
You can:
Split evenly (2–8 guests or custom number)
Split by custom amounts
Complete each portion of the payment individually. The checkout process remains the same for each split.
Note: If an order was paid using split payment (multiple payment methods), any refund will automatically go back to those same payment methods. The refund is divided based on how much each method originally paid.
Completing The Order
After payment, choose one of the following:
Print receipt
Text receipt
No receipt
Then select:
New Order to begin another order
Done to return to the SnackOS 2.0 home screen
Register 2.0 Offline Functionality
Register 2.0 is built with an offline-first architecture. In the event of a network outage, you can continue to:
Create orders
Send tickets to printers (LAN required)
Accept supported offline payments
When internet connectivity is restored, offline transactions will automatically sync and process.
During a network outage, only orders created directly within Register 2.0 using offline payments will appear in the Orders tab.
Orders placed through the Snackpass App or Online Ordering will not display until internet connection is restored.
To avoid missed or delayed orders, we recommend pausing Online Ordering during outages via the Snackpass Dashboard (Store → Orders → Pause).
Note: Offline Payments must be enabled in your Snackpass Dashboard before they can be used. For step-by-step instructions on enabling this feature, please refer to our Offline Payments Support article. This toggle applies specifically to offline card payments.
If Offline Payments are not enabled and your network goes down, cash orders can still be processed directly within Register 2.0.
However, card payments will not be available unless Offline Payments was enabled in advance.
Offline Mode: What Changes
Payment Processing
Online Mode
Payments are authorized and processed in real time.
Offline Mode
Payments are securely stored on the device.
Transactions are automatically submitted once the register reconnects to the internet.
⚠️ Important: Offline payments are not authorized at the time of purchase. If a card is later declined, the restaurant assumes the risk.
LAN Requirement For Printing (Critical)
For offline printing to work properly:
The register and printers must be powered on
Both must be connected to the same LAN network
They must remain on the same network during the outage
If the register and printers are on different networks:
Payments may still be captured offline
Tickets will not print
This is one of the most common causes of printing issues during outages. Always verify LAN connectivity between your register and printers.
If an order is taken on the printer leader device:
The ticket will printThe order will appear in the Orders tabThe order will not appear on the KDS
If an order is taken on a non-printer leader device:
The ticket will not printThe order will still appear in that device's Orders tab
For full LAN setup instructions, refer to the SnackOS 2.0 | LAN Printing guide.
Order Numbering
Order numbers differ depending on connectivity:
Online Orders
Use the standard numbering sequence
Example:#1, #2, #3
Offline Orders
Use a custom offline prefix configured in the Settings app
Example:#REG1, #REG2, #REG3
This allows you to easily distinguish offline transactions.
Devices Supported For Offline Payments
Offline payments are only supported on specific hardware.
✅ Supported
Registers connected to external card readers (e.g., M2 or BBPOS)
Handheld registers with built-in tap-to-pay or chip insert capability
🚫 Not Supported
Tablets with internal card readers
If using a tablet, you must connect a supported external reader (such as M2 or BBPOS) to process offline payments. Always verify that your device setup supports offline transactions before operating without internet.
Best Practices For Offline Support
Ensure registers and printers are on the same LAN network.
Keep all devices powered on during outages.
Monitor offline transactions and confirm they sync once connectivity is restored.
Train staff on offline payment risk and receipt handling procedures.
For additional details, review:
The SnackOS 2.0 | LAN Printing guide
The Offline Payments section in the SnackOS 2.0 overview article
Additional Feature Information
This section outlines general capabilities and limitations of the Register 2.0 app.
Supported Capabilities
Order & Payment Management
Register 2.0 allows you to:
Create and manage pickup and dine-in orders
View ongoing and completed orders
Modify sent orders (where permitted)
Void items or full orders
Apply custom discounts (dollar or percentage)
Add custom charges
Add order-level notes
Process payments (tap, insert, swipe)
Accept cash payments
Split payments evenly or by custom amount
Order Visibility & Status
View order status (Unpaid, Paid, In Progress, Completed)
Filter and search orders
Access detailed payment and fulfillment information
Multilingual Support
Register 2.0 supports English and Chinese for select features across:
SnackOS
KDS
Register 2.0
Current Limitations
The following features are not supported in Register 2.0:
Discounts & Promotions
No item-level discounts
No preset promotional campaigns
No automatic gratuity
Custom Items
Custom items cannot be added directly to an order
Custom charges may be used as a workaround (with a note for clarity)
Payment Types
No store credit support
No digital gift cards.
Operational Best Practices
Customer Identification
Add a customer name before sending items to the KDS to avoid Unknown entries.
Add phone numbers when available for clearer order tracking.
If no name is entered, the order will display as Unknown.
Printing Behavior
Orders print once they are sent to the kitchen.
After payment is completed, new tickets will not print automatically unless manually triggered.
Ensure printers are properly configured to avoid missed tickets.
Cash Handling
Cash payments must be processed through the Register 2.0 app (not the Guest app).
Enter accurate cash amounts to ensure correct change calculation.
Confirm the cash drawer is properly connected before processing cash transactions.
Physical Gift Card Purchasing / Redemption
Supported on duo registers
Not supported on handheld registers in SnackOS 2.0
Order Refresh
If orders appear outdated:
Use the refresh option to update the order list.
If you have any questions or encounter issues with Register 2.0, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].