Need help? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
Device Overview
The SnackTV Dongle is a compact, plug-and-play device that connects directly to most standard displays. Its small footprint and easy setup make it ideal for a variety of environments, from quick service restaurants (QSRs) to full-service dining. By utilizing existing TVs or monitors, it offers a flexible and
cost-effective way to enhance customer-facing spaces.
Device Type: Customer Pickup Screen
Display Compatibility: Works with most TVs and monitors (HDMI input required)
Connectivity: HDMI 2.1
Power/Charging: USB-C cable
Dimensions (approx.): 4in x 2.75in x 1in
Video Instructions
Step-by-step Instructions
Package Contents
SnackTV Dongle | SnackTV Remote | USB-C Cable | HDMI Cable | Velcro Cable Management | Power brick | 2 x AAA Batteries
Installation Steps
Step 1: Unbox And Prepare
Unpack all items from the box
Note: Confirm you have a working TV or monitor with an open HDMI port.
Step 2: Set up remote
Remove the battery cover on the remote and remove the remote USB-dongle. Input the 2 AAA batteries and re-place the battery cover
Step 3: Connect remote USB-dongle
Connect the mouse USB-Dongle into either the left or right USB port of the SnackTV Dongle.
Step 4: Connect power cable
Connect the USB-C cable to the USB-C port on the SnackTV Dongle.
Step 5: Connect HDMI cable
Connect the HDMI cable to the HDMI port on the SnackTV Dongle.
Step 6: [Optional] Connect ethernet
(optional but strongly preferred) If applicable, connect the Ethernet cable to the SnackTV Ethernet port.
Step 7: Connect to an outlet and your TV
A. Plug the other end of the USB-C cable into the power brick and then into a power outlet. Verify that the device is powered — a white LED will light up on the side near the ports.
Note: A power strip or extension cord may be used if needed to
B. Connect the other end of the HDMI cable to your TV or monitor (usually located on the back or side of the TV).
Step 8: Set TV input
Using your TV remote, change the TV input source to the HDMI port connected to the SnackTV Stick, referencing the port's label to select the correct input.
Note: Some TVs have multiple HDMI ports (e.g., HDMI 1, HDMI 2). Make sure to select the same port where the SnackTV Stick is connected. If the screen stays blank, double-check that the TV is set to the correct HDMI input and that all cables are securely connected.
Next Steps
To register the device, call our support team at +1 866 868 2146 (call) or message us using the Partner App!
Choose Display Content—Once the SnackTV is registered to your Snackpass dashboard, choose what the SnackTV Stick will display. Follow this guide for more information.
Installation Complete
You're all set!
The hardware setup for your SnackTV Dongle is now finished.
If you have any trouble following this installation process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!