If your SnackTV Stick isn’t behaving the way it should—don’t stress. This guide walks you through common issues and quick solutions to get everything back on track.
Troubleshooting Steps
1. No Signal On TV / Black Screen
Symptoms:
TV displays “No Signal”
Screen is black or frozen
Nothing shows after connecting the device
Steps To Fix:
Make sure the HDMI cable is firmly connected to both the SnackTV Stick and your TV
Check that your TV input source is set to the correct HDMI port
Reference the HDMI port label on your TV (e.g., HDMI 1, HDMI 2)
Confirm the SnackTV Stick is powered on (LED lights should be visible)
Try a different HDMI port or a known working HDMI cable, if needed
2. Device Not Powering On
Symptoms:
No LED lights
Device unresponsive
Steps To Fix:
Confirm the USB-C power cable is properly plugged into the SnackTV Stick and the wall charger
Make sure the charger is connected to a working outlet or power strip
Test with another outlet or a different USB-C charger if available
3. Can't Connect To Wi-Fi
Symptoms:
Wi-Fi setup screen doesn't appear
Device won't connect to network
Steps To Fix:
Restart the device by unplugging the power cable, waiting 10 seconds, and plugging it back in
Move the SnackTV Stick closer to your Wi-Fi router
Double-check your network name and password
Try using a mobile hotspot to confirm the device can connect
4. SnackTV Dongle Doesn't Auto-Connect To Wi-Fi
Symptoms:
Device powers on, but doesn't return to SnackTV screen
Appears offline or stuck on a blank display
Steps To Fix:
Turn on your TV
Press the power button once on the SnackTV remote — the LED light on the SnackTV Stick should turn on
Before the LED light turns off, quickly press the Home button on the remote
This will return the device to the SnackTV screen, bypassing the need to restart or reconnect to Wi-Fi
This is a common behavior. SnackTV dongles sometimes don't auto-connect on boot until prompted.
5. SnackTV App Not Launching / Crashing
Symptoms:
App freezes or closes
Unresponsive to input
Steps To Fix:
Restart the device by unplugging and reconnecting the power
Confirm the device is connected to the internet
Relaunch the app from the home screen using the remote
If the issue continues, contact Snackpass Support for help or next steps
6. General Lag Or Performance Issues
Symptoms:
Sluggish interface
Delays in response or app loading
Steps To Fix:
Restart the SnackTV Stick
Ensure your Wi-Fi connection is stable and has strong signal strength
If you still experience any issues despite these troubleshooting steps please contact Snackpass Support for assistance. You can reach us by calling +1 866 868 2146 or by sending a message through the Partner App.