Please review this guide if you are having any trouble with your Model A4. If you need additional support, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Quick links
Product Diagram
Troubleshooting
My device is not powering on
Press the power button once on the back of the device to make sure your device is not in sleep mode
Check the LED indicator on the base of the device, near the pole. If there is no light coming from the LED, then no power is being delivered from the wall charger and the battery is near empty.
Make sure the power cable is properly connected to the base of the stand and the connection point is fully seated:
Power cord is connected to a functioning outlet providing 120V AC
Try another outlet or powering a different device into the chosen outlet to confirm functionality
AC to DC adapter is connected to the AC power cord (make sure it is fully seated, push the cables together to confirm)
The base is connected to the AC to DC adapter (make sure it is fully seated, push the cable into the base to confirm)
If the screen still does not turn on, and you have another Model A4, then unplug the cable from the working Model A4 and plug it into the base of this device. If no other A4 cable is available, skip this step
If there is still no light coming from the LED at the base, then plug the power cable directly into the monitor
Wait 10 seconds
Warning: Do not use a cable from a different brand device, this can permanently damage your Model A4. Only use a cable from an existing Model A4
If the screen turned on when plugged directly into the monitor, you may have a loose connector either at the base to pole or the pole to display
Get to the connector near the display by following the install guide step 13 and then step 12, in that order. Unplug and replug the connector in, making sure the latch snaps into place.
Get to the connector near the display by following the install guide step 7 and then step 6, in that order. Unplug and replug the connector in, making sure the latch snaps into place.
Plug the charger back into the base port to confirm this resolved your issue
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My device is not connecting to the card reader
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The touch responsiveness is slow or not functioning
Check for any physical damage on the display
Make sure you have a good internet connection
Try a new ethernet cable (Skip this step if your device is connected over WiFi or you do not have another cable)
Check your WiFi speed (Skip this step if your device is connected over ethernet)
If your WiFi speed is slower than 12 Mbps download speeds or 5 Mbps upload speeds, move the device closer to the router, try restarting your router and contact your ISP (internet service provider) for any further network support
Exit and re-open the Snackpass application
Note: If you cannot access the restart button, you can skip this stepReboot your device
Hold onto the power button for 3 seconds or until a new menu appears
Tap on the "Reboot" button
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My device is not connecting to the internet or has a slow internet connection
Try a new ethernet cable (Skip this step if your device is connected over WiFi or you do not have another cable)
Check your WiFi speed (Skip this step if your device is connected over ethernet)
If your WiFi speed is slower than 12 Mbps download speeds or 5 Mbps upload speeds, move the device closer to the router, try restarting your router and contact your ISP (internet service provider) for any further network support
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My device is damaged
Please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Product information
Operating Environment
Operating temperature: 0°C - 45°C
Humidity: 10% - 90% RH
Warning: this device is not rated for outdoor use
Product Warnings
The gaps and openings on the device are designed for ventilation and heat dissipation. Do not block or cover them
Do not use or store the device in dusty, humid, or high-temperature environments
Avoid stepping on the power cord or power adapter to prevent damage to the wires
that may cause electrical hazards. If the power adapter's cord is damaged, do not
continue to use it as it may be dangerousDo not place the product in an unstable or tilted position
Keep the cables connected to the product organized to avoid tripping, pulling or
grabbing
Cleaning instructions
Use a dry, soft cloth or a slightly dampened soft cloth with a mild cleaning solution to clean the device
Do not use any type of solvent, such as alcohol or gasoline, as it may damage the surface treatment layer
How To
Reboot your monitor
Hold onto the power button for 3 seconds or until a new menu appears
Tap on the "Reboot" button
User Manual