Please review this guide if you are installing your M2 card reader. If you need additional support, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Compatible Kiosk Models For Stripe M2 Reader Model
For a seamless and reliable integration with the Stripe M2 card reader, ensure that you're using one of the following officially supported kiosk models. Each model is specifically engineered to provide optimal compatibility and performance with the M2 reader:
Note: Using an unsupported kiosk model may result in improper fit, reduced performance, or connectivity issues with the M2 reader.
Product Diagram
Installation
How To Install / Remove A Card Reader
Before beginning installation or removal, it’s essential to identify your specific model and mount configuration. Certain kiosk models utilize a card reader plate positioned between the display screen and the mounting system (wall, clamp, or standing kiosk). The dock for the card reader attaches directly to this plate.
Applicable Models:
Model A4 – Standing Kiosk
Model C4 – Standing Kiosk
Model F4 – Clamp Mount Kiosk
Model G4 – Wall Mount Kiosk
Before You Begin
Confirm Your Model: Verify that your device is one of the supported models listed above.
Power Safety: Disconnect the charging cable from the bottom port of the card reader before proceeding.
For Models A4-G4 On The List Above
📥 Installing The M2 Card Reader
Align The Reader
Position the card reader so that its slots align perfectly with the bracket tabs on the mount.
Slide Into Place
Firmly press downward until the reader clicks or snaps into position, indicating a secure fit.
Note: If the reader isn’t sliding down smoothly, carefully push it upward to remove it, and check to make sure it’s lined up correctly before trying again. Be careful not to push down too hard, as using too much force could cause the back cover of the reader to detach.
Removing The M2 Card Reader
Unplug The Charging Cable
Locate the charging port on the underside of the card reader.
Gently unplug the cable before handling the device.
Stabilize The Bracket
With one hand, hold the mounting bracket securely to prevent movement during removal.
Disengage The Card Reader
Use your other hand to apply upward pressure to the bottom of the card reader.
Push gently but firmly upward; avoid sudden or jerky movements.
🚫 Do Not Pull Forward
Never pull the card reader toward you. It is designed to slide vertically (upward for removal, downward for installation).
Pulling it forward may damage the dock or mounting system.
Apply Controlled Force
If necessary, use two thumbs to evenly apply upward pressure.
Warning ⚠️: Pressing down too hard can cause the reader to come off suddenly.
✅ Tips For A Smooth Installation/Removal
Work on a stable surface or secure the kiosk if it is mobile.
Avoid using tools that may scratch or damage components.
If the card reader resists removal or installation, double-check alignment before applying additional pressure.
Connecting The Card Reader Via SnackOS
Once your card reader is installed, use the below guide to connect the card reader to your device
Setup
Ensure Proper Setup:
Make sure the card reader is powered on and plugged into the kiosk/register.
Confirm that the your device is connected to the internet.
Charge The Card Reader:
Allow the card reader to charge to at least 50%. To check the battery level, briefly press the power button on the side. At least 2 solid LEDs should be displayed.
Connect The Card Reader:
Open the SnackOs app. It should prompt you to connect to a card reader. If the reader was previously connected, it should connect automatically.
Connect Via SnackOs App:
In the SnackOs app, go to the Settings app.
Select CARD READER from the left side menu.
Choose the option to connect via USB (recommended) or Bluetooth. Click Find through USB.
Connect The Card Reader:
Your card reader should appear in the "DISCOVERED" section.
A pop-up will appear asking if you want to connect to the card reader. Check the box and click Accept.
Click CONNECT next to the discovered reader.
Firmware Update:
On the first connection, the card reader will undergo a firmware update. During this process, you will be prompted to approve connection permissions. It’s crucial to monitor these prompts and approve them to ensure the update completes successfully.
Finalize Connection:
Once the card reader is connected, it will appear in the CONNECTED READER section.
Return to the home screen to access your register or kiosk app to start using the card reader.
If you have any questions or encounter issues with this installation, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].