Please review this guide if you are having any trouble with your M2 card reader. If you need additional support, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Quick links
How to remove the card reader
Product diagram
Troubleshooting
How to remove the card reader
Unplug the charging cable
Make sure to push the card reader from the bottom while holding the bracket steady
Warning: DO NOT pull the card reader towards you. It MUST be sled up/down.
It will require some force, but continue pushing the reader upwards until it slides out of the slots
To put install the card reader, align the slots with the bracket and firmly push down until you feel/hear it clicking into place.
My card reader is not charging
Check the charging cable for any damage
Make sure the outlet the card reader is plugged into is working properly
This can be done by plugging in a different device into the outlet or by plugging the card reader into a different (confirmed) working outlet
Confirm that all charger circuit connection points are properly connected and secured
All USB hubs or charging kits are properly connected
Charging block is seated fully into the wall outlet
Charging cable is seated fully into the card reader
Try to charge the card reader with a different charging cable (USB-C to USB-A connection type) if available
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My card reader is not powering on
Check the LED status on the card reader
If any LEDS are lit on the card reader, follow the LED status indicator section on the status of your card reader
If no LEDs are lit on the card reader:
Make sure the card reader is charging properly following the My card reader is not charging section
Try a reboot of the card reader following the reboot my card reader section
Try a factory reset of the card reader following the factory reset my card reader section
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My card reader is damaged
Please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My card reader is not connecting to the kiosk/register
Check if your card reader is in tamper mode - this will be indicated by the first and fourth LED illuminated
The card reader cannot be removed from tamper mode, a replacement will need to be requested from the Snackpass customer support team
Try a reboot of the card reader following the reboot my card reader section
Try to reboot the kiosk/register by powering it off and on
Try a factory reset of the card reader following the factory reset my card reader section
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My card reader is failing to download the update and disconnects during setup
Under card reader pairing screen, tap "Device Settings"
While in device settings, click on bluetooth
If you don't see "Bluetooth" settings in the menu, please contact support
Click "Allow" if a pop up screen appears
Make sure the card reader is on and powered. Connect to the card reader (confirm serial number on the back of the card reader)
Hold the power button on the card reader for 5+ seconds to turn it off and then turn it on again (power cycle)
Go back to the Snackpass “Connect Card Reader” screen and click “Find a Device” (make sure "Bluetooth" is highlighted in blue at the top of the screen)
The card reader should appear in the “Discovered Readers” section
Select the card reader and allow it to update the firmware (5-15 minutes)
Once complete and connected, click “Continue”
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Payments are not processing on my card reader
Check if your card reader is in tamper mode - this will be indicated by the first and fourth LED illuminated
The card reader cannot be removed from tamper mode, a replacement will need to be requested from the Snackpass customer support team
Try a reboot of the card reader following the reboot my card reader section
Try to reboot the kiosk/register by powering it off and on
Try a factory reset of the card reader following the factory reset my card reader section
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Product information
Operating Environment
Operating temperature: 0°C – 45°C (32°F – 113°F)
Maximum humidity: Max 95%
Warning: this device is not rated for outdoor use
LED status indicators
General status
Connecting with POS terminal - First LED flashing
Ready for NFC Reading – First LED on
Success Reading – 4 LEDs on in consecutive order
Transaction Completed – One “BEEP” sound Errors – Two “BEEP”sound
Power off – All LEDs off
First and fourth LED illuminated - Tamper mode
Charging status
Payment status
Product warnings
Connection method to kiosk/register
M2 card reader must be connected over bluetooth
How To
Reboot my card reader
Unplug the card reader from the mount
Note: this step cannot be skipped, the card reader will not reboot if it is being charged
Hold down the power button until the LED turns off and then release the button
Hold down the power button until the LED turns on and then release the button
Your card reader should automatically connect to the correct kiosk/register
Follow the connect a card reader to your kiosk/register guide to reconnect your card reader if it does not automatically connect or connects to the wrong kiosk/register
Factory reset my card reader
Remove the card reader from the mount
Locate the factory reset button (located at the bottom of the card reader, next to the charging port)
Take a paper clip (or paper clip like item) and press the factory reset button until the card reader restarts
Follow the connect a card reader to your kiosk/register guide to reconnect your card reader