If you have any trouble following the below setup process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The Model A4 is an adjustable floor-standing kiosk with a 24" screen, designed for efficiency and ease of use. This guide provides technical steps for setting up and configuring the Model A4 to ensure a smooth installation.
Table of contents:
Setup
Unboxing and Preparing Components for Assembly: Unbox the Standing Kiosk and remove the pole and small accessories box. Remove the top foam insert and place it somewhere with space. It will be used to assist with the assembly process.
Securing the Base Plate into Foam for Alignment: Remove the base plate cap (it has a yellow sticker attached to it) on the bottom of the base and place the base plate into the pocket of the foam. Align the opening hole of the base plate to the channel on the foam.
Attaching the Pole to the Base Plate via Foam Channel: Place the pole onto the foam channel and push the pole into the base plate until no unpainted metal is exposed.
Note: The pole may need to be rotated in a back and forth motion to allow for this (look for the alignment feature on the pole).
Securing the Pole to the Base with BM3 Screws: Fully tighten the 4xBM3 screws to secure the pole to the base
Important Notice: Steps 2 & 3 - Ensure that the pole is tightened securely to the base and no unpainted metal is exposed as this allows for a flush fitment to the base. Check the bottom and ensure the metal extrusion on the bottom of the pole is properly aligned with the opening.
Connecting Power Cable from Pole to Base Plate: Connect the cable from the pole into the base plate. This cable supplies power to the display.
Important Notice: Ensure the power connector is latched securely & tuck the excess slack as to allow the cap to be securely re-attached.
Reattaching Base Plate Cover and Uprighting the Stand: Snap the base plate cover back on and gently lift by the pole to put the stand
Removing Base Feet [OPTIONAL STEP]: You can click HERE for instructions on removing the base feet to allow for the wheels to be used, this will allow for ease of mobility while the kiosk is on its wheels
Important Notice: Snackpass recommends leaving the rubber feet attached for stability in most restaurant configurations.
Prepping the monitor: Remove the dust cover and unscrew the port cover. Attach the card reader plate to the top two screws on the display and slightly tighten the screws. Final tightening will be done later.
Note: Ensure the top two screws have enough thread exposed for the mounting panel to hook onto them.
Mounting and Securing the Screen Assembly onto the Pole: Hang the screen assembly on the pole's mounting panel using top slots. Secure with PMW4*9 screws and fully tighten the top two pre-attached screws.
Important Notice: Ensure the screws are not overly tightened as it can cause damage to the unit.
Connecting the Display Cable from Pole to Screen: Connect the cable from the pole to the display
Important Notice: Ensure the power connector is latched securely to the displays port.
Reattaching and Aligning the Pole Cap Cover: Replace the pole cap cover. Align the arrow symbol on the pole cap to the dot on the pole mount. There are magnets on the cap that will help with the alignment.
Adjusting Kiosk Height and Optional Height Locking: Remove the tape on the top of the pole and adjust the kiosk to your preferred height.
Optional: Secure the included straps to the pole - this will lock the kiosk height into a specific orientation.
Placing the Kiosk: Place the kiosk where you would like it to be in your store, ideally next to or 3-5 feet from an outlet.
Important Notice: When lifting the kiosk, lift from the pole & base, NOT the monitor - lifting from the monitor can permanently damage the product
Powering On the Kiosk and Ensuring LED Indicator: Once the kiosk is in the preferred location, plug the power cable into a 120V outlet and the other end into the base of the kiosk - The monitor will power on by itself (if it does not, press the power button found on the back of the monitor) & the LED on the base will turn green.
Note: Use an extension cord or power strip as needed
Internet Connection and Self-Configuration Initialization: When prompted on the screen, connect the device to the internet & click the back arrow button to allow the unit to self-configure:
Note: The preferred connection method is an ethernet connection but WiFi will work as well.
Additional Note: For an Ethernet Connection - Route the ethernet cable from the router to the kiosk and plug it into the 'LAN' port.For a WiFi connection - follow WiFi prompts shown on the screen
Installing and Connecting the Card Reader: Mount the unboxed card reader, connect its cable, and route it to the appropriate port on the monitor's underside.
Note: Refer to the port guide.
Device Registration: To register the device to your store, follow this guide
Guide for Connecting Card Reader to Kiosk/Register: To connect the card reader to the kiosk/register, follow this guide.
Note: The A4 only ships with the M2 card reader, M2 card readers MUST be connected over USB. The USB connection will keep the device powered and charged.
Cable Management: Tidy up the cabling so that it will not get caught or snagged and is as hidden, & neat as possible.
Congratulations: Your setup should now be complete! Run a test order and see what that kiosk can do!
Removing the rubber feet
This OPTIONAL step will help you remove the rubber feet to move the kiosk around freely.
Enabling Mobility by Removing Rubber Feet and Using Wheels: To use the wheels, start by placing the kiosk on its side, ideally during Step 6 of setup.
Important Notice: Be careful when laying the kiosk on its side to not cause any damage to the kiosk.
Removing the Rubber Feet from the Base: Unscrew the 4 rubber feet from the base by using the provided screwdriver (Yellow & Black) and inserting it in the screw hole. Then twist counterclockwise.
Important Notice: Removing the rubber feet lets the kiosk roll freely, which can cause it to move during customer interactions in a busy restaurant. This may disrupt use and lead to unintended bumps or misalignment. Consider these factors to ensure stability.
Product Guide
Product
Ports
Note: Found at the bottom-side of the main display.