Need help during installation? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
The Model A4 is an adjustable, floor-standing kiosk featuring a 24" touchscreen—designed for easy use and fast setup. Follow the steps below to complete a successful installation..
Table Of Contents
1. Installation Overview
Model: A4 Standing Kiosk
Use Case: In-store ordering, payments, and customer interaction
Screen Size: 24"
Mount Type: Floor-standing with optional wheels
2. Unboxing & Assembly
Unboxing The Components:
Remove the kiosk from the box
Take out the pole, base plate, and accessories box
Set aside the top foam insert—you’ll use it to assist with assembly
Assemble The Base:
Insert Base Into Foam For Alignment
Place the base plate (with yellow sticker) into the foam pocket
Align the hole in the base plate with the foam channel
Attach Pole To Base Plate
Insert the pole into the base plate via the foam channel
Rotate gently until it fits flush (no unpainted metal should show)
Secure Pole With Screws
Tighten all 4x BM3 screws to lock the pole into place
⚠️ Important: During Steps 2 & 3, ensure the pole is securely fastened to the base and that no unpainted metal is visible. This ensures a flush, stable fit. Double-check the bottom of the pole to confirm the metal extrusion is properly aligned with the opening in the base plate.
Connect Power Cable (Pole → Base)
Connect the power cable inside the pole to the base
Make sure the connector clicks into place
Tuck away any slack to allow the base plate cover to snap back on
Upright The Kiosk
Carefully lift the kiosk from the pole and base (NOT the screen)
Snap the base plate cover back into place
Optional: Remove Rubber Feet to enable wheel-based mobility. Snackpass recommends leaving the rubber feet attached for stability in most restaurant configurations.
3. Monitor Installation
Prep The Monitor:
Remove the dust cover and unscrew the port cover
Attach the card reader plate to the top two screws on the back of the monitor
Slightly tighten the screws—final tightening will come later
Note: Leave enough thread exposed for the mounting hooks.
Mount The Monitor To The Pole:
Hang the screen assembly onto the mounting panel using the top slots
Secure with PMW4*9 screws
Fully tighten the top two pre-attached screws
⚠️ Avoid overtightening screws to prevent damage.
Connect Display Cable (Pole → Screen)
Connect the power/display cable from the pole to the screen
Ensure the cable clicks firmly into the display port
Reattach The Pole Cap Cover:
Align the arrow on the pole cap with the dot on the mount
Magnets will help lock it into place
Adjust Kiosk Height:
Remove the tape from the top of the pole
Slide the screen to your preferred height
Optional: Use locking straps to fix the height
4. Power & Connectivity
Power On:
Plug into a 120V outlet
Monitor should power on automatically (or press power button if needed)
Check for a green LED indicator on the base
Tip: Use a power strip or extension cord as needed
Internet Connection:
Follow on-screen prompts to connect to Ethernet or WiFi
Preferred: Ethernet
Route cable to the LAN port on the kiosk
Optional: WiFi
Follow on-screen setup to connect
5. Card Reader Installation
Install M2 Card Reader:
Mount the reader to the attached card reader plate
Route the USB cable and plug into the designated USB port under the monitor
Note: The A4 only supports the M2 card reader via USB connection.
6. Final Setup & Testing
Cable Management:
Tidy all cables to avoid tangles, snags, or visibility
Run A Test:
Complete a test order to verify everything is working properly
Device Registration:
Register the device to your store by following the [Device Registration Guide]
This step ensures your kiosk is properly linked and ready to process orders.
7. Optional: Rubber Feet Removal
To enable mobility with the kiosk wheels:
Remove Rubber Feet:
Place kiosk on its side (gently!)
Use the yellow & black screwdriver to unscrew the 4 rubber feet
Turn counterclockwise to remove
⚠️ Removing the feet may reduce stability during customer use. Only do this if necessary for mobility.
8. Product Info & Safety
Operating Environment:
Temp: 0°C – 45°C
Humidity: 10% – 90% RH
Note: Not rated for outdoor use
Warnings:
Do not block ventilation holes
Avoid placing in dusty, humid, or hot environments
Keep power cords untangled and away from foot traffic
Do not lift the kiosk by the screen
Stabilize cables to avoid trips or pulls
Cleaning Instructions:
Use a dry or lightly damp soft cloth
Use mild cleaning solution only
🚫 Do not use alcohol, gasoline, or harsh solvents
If you have any questions or encounter issues with this installation, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].