If you have any trouble following the below setup process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The Model A4 is an adjustable floor-standing kiosk with a 24" screen, designed for efficiency and ease of use. This guide provides technical steps for setting up and configuring the Model A4 to ensure a smooth installation.
Table of contents:
Setup
Unboxing and Preparing Components for Assembly: Unbox the Standing Kiosk and remove the pole and small accessories box. Remove the top foam insert and place it somewhere with space. It will be used to assist with the assembly process.
Securing the Base Plate into Foam for Alignment: Remove the base plate cap (it has a yellow sticker attached to it) on the bottom of the base and place the base plate into the pocket of the foam. Align the opening hole of the base plate to the channel on the foam.
Attaching the Pole to the Base Plate via Foam Channel: Place the pole onto the foam channel and push the pole into the base plate until no unpainted metal is exposed.
Note: The pole may need to be rotated in a back and forth motion to allow for this (look for the alignment feature on the pole).
Securing the Pole to the Base with BM3 Screws: Fully tighten the 4xBM3 screws to secure the pole to the base
Important Notice: Steps 2 & 3 - Ensure that the pole is tightened securely to the base and no unpainted metal is exposed as this allows for a flush fitment to the base. Check the bottom and ensure the metal extrusion on the bottom of the pole is properly aligned with the opening.
Connecting Power Cable from Pole to Base Plate: Connect the cable from the pole into the base plate. This cable supplies power to the display.
Important Notice: Ensure the power connector is latched securely & tuck the excess slack as to allow the cap to be securely re-attached.
Reattaching Base Plate Cover and Uprighting the Stand: Snap the base plate cover back on and gently lift by the pole to put the stand
Removing Base Feet [OPTIONAL STEP]: You can click HERE for instructions on removing the base feet to allow for the wheels to be used, this will allow for ease of mobility while the kiosk is on its wheels
Important Notice: Snackpass recommends leaving the rubber feet attached for stability in most restaurant configurations.
Prepping the monitor: Remove the dust cover and unscrew the port cover. Attach the card reader plate to the top two screws on the display and slightly tighten the screws. Final tightening will be done later.
Note: Ensure the top two screws have enough thread exposed for the mounting panel to hook onto them.
Mounting and Securing the Screen Assembly onto the Pole: Hang the screen assembly on the pole's mounting panel using top slots. Secure with PMW4*9 screws and fully tighten the top two pre-attached screws.
Important Notice: Ensure the screws are not overly tightened as it can cause damage to the unit.
Connecting the Display Cable from Pole to Screen: Connect the cable from the pole to the display
Important Notice: Ensure the power connector is latched securely to the displays port.
Reattaching and Aligning the Pole Cap Cover: Replace the pole cap cover. Align the arrow symbol on the pole cap to the dot on the pole mount. There are magnets on the cap that will help with the alignment.
Adjusting Kiosk Height and Optional Height Locking: Remove the tape on the top of the pole and adjust the kiosk to your preferred height.
Optional: Secure the included straps to the pole - this will lock the kiosk height into a specific orientation.
Placing the Kiosk: Place the kiosk where you would like it to be in your store, ideally next to or 3-5 feet from an outlet.
Important Notice: When lifting the kiosk, lift from the pole & base, NOT the monitor - lifting from the monitor can permanently damage the product
Powering On the Kiosk and Ensuring LED Indicator: Once the kiosk is in the preferred location, plug the power cable into a 120V outlet and the other end into the base of the kiosk - The monitor will power on by itself (if it does not, press the power button found on the back of the monitor) & the LED on the base will turn green.
Note: Use an extension cord or power strip as needed
Internet Connection and Self-Configuration Initialization: When prompted on the screen, connect the device to the internet & click the back arrow button to allow the unit to self-configure:
Note: The preferred connection method is an ethernet connection but WiFi will work as well.
Additional Note: For an Ethernet Connection - Route the ethernet cable from the router to the kiosk and plug it into the 'LAN' port.For a WiFi connection - follow WiFi prompts shown on the screen
Installing and Connecting the Card Reader: Mount the unboxed card reader, connect its cable, and route it to the appropriate port on the monitor's underside.
Note: Refer to the port guide.
Device Registration: To register the device to your store, follow this guide
Guide for Connecting Card Reader to Kiosk/Register: To connect the card reader to the kiosk/register, follow this guide.
Note: The A4 only ships with the M2 card reader, M2 card readers MUST be connected over USB. The USB connection will keep the device powered and charged.
Cable Management: Tidy up the cabling so that it will not get caught or snagged and is as hidden, & neat as possible.
Congratulations: Your setup should now be complete! Run a test order and see what that kiosk can do!
Removing the rubber feet
This OPTIONAL step will help you remove the rubber feet to move the kiosk around freely.
Enabling Mobility by Removing Rubber Feet and Using Wheels: To use the wheels, start by placing the kiosk on its side, ideally during Step 6 of setup.
Important Notice: Be careful when laying the kiosk on its side to not cause any damage to the kiosk.
Removing the Rubber Feet from the Base: Unscrew the 4 rubber feet from the base by using the provided screwdriver (Yellow & Black) and inserting it in the screw hole. Then twist counterclockwise.
Important Notice: Removing the rubber feet lets the kiosk roll freely, which can cause it to move during customer interactions in a busy restaurant. This may disrupt use and lead to unintended bumps or misalignment. Consider these factors to ensure stability.
Troubleshooting
Product Diagram
My device is not powering on
Press the power button once on the back of the device to make sure your device is not in sleep mode
Check the LED indicator on the base of the device, near the pole. If there is no light coming from the LED, then no power is being delivered from the wall charger and the battery is near empty.
Make sure the power cable is properly connected to the base of the stand and the connection point is fully seated:
Power cord is connected to a functioning outlet providing 120V AC
Try another outlet or powering a different device into the chosen outlet to confirm functionality.
AC to DC adapter is connected to the AC power cord (make sure it is fully seated, push the cables together to confirm)
The base is connected to the AC to DC adapter (make sure it is fully seated, push the cable into the base to confirm)
If the screen still does not turn on, and you have another Model A4, then unplug the cable from the working Model A4 and plug it into the base of this device. If no other A4 cable is available, skip this step.
If there is still no light coming from the LED at the base, then plug the power cable directly into the monitor.
Wait 10 seconds:
If the screen is turned on when plugged directly into the monitor, you may have a loose connector either at the base of the pole or the pole to display
Get to the connector near the display by referring to step 10 on the Setup guide. Unplug and replug the connector in, making sure the latch snaps into place.
Get to the connector near the base by referring to step 5 on the setup guide. Unplug and replug the connector in, making sure the latch snaps into place.
Plug the charger back into the base port to confirm this resolves your issue.
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My device is not connecting to the card reader
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The touch responsiveness is slow or not functioning
Check for any physical damage on the display.
Make sure you have a good internet connection.
Try a new ethernet cable (Skip this step if your device is connected over WiFi or you do not have another cable).
Check your WiFi speed (Skip this step if your device is connected over ethernet).
If your WiFi speed is slower than 12 Mbps download speeds or 5 Mbps upload speeds, move the device closer to the router, try restarting your router and contact your ISP (internet service provider) for any further network support.
Exit and re-open the Snackpass application
Note: If you cannot access the restart button, you can skip this step.
Reboot your device
Hold onto the power button for 3 seconds or until a new menu appears. Refer to the product diagram to locate the power button.
Tap on the "Reboot" button
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My device is not connecting to the internet or has a slow internet connection
Try a new ethernet cable (Skip this step if your device is connected over WiFi or you do not have another cable).
Check your WiFi speed (Skip this step if your device is connected over ethernet).
If your WiFi speed is slower than 12 Mbps download speeds or 5 Mbps upload speeds, move the device closer to the router, try restarting your router and contact your ISP (internet service provider) for any further network support
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My device is damaged
Please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Product information
Operating Environment
Operating temperature: 0°C - 45°C
Humidity: 10% - 90% RH
Important Notice: This device is not rated for outdoor use
Product Warnings
The gaps and openings on the device are designed for ventilation and heat dissipation. Do not block or cover them
Do not use or store the device in dusty, humid, or high-temperature environments
Avoid stepping on the power cord or power adapter to prevent damage to the wires
that may cause electrical hazards. If the power adapter's cord is damaged, do not
continue to use it as it may be dangerous
Do not place the product in an unstable or tilted position
Keep the cables connected to the product organized to avoid tripping, pulling or
grabbing.
Cleaning instructions
Use a dry, soft cloth or a slightly dampened soft cloth with a mild cleaning solution to clean the device.
Important Notice: Do not use any type of solvent, such as alcohol or gasoline, as it may damage the surface treatment layer.
How To
Reboot your monitor
Hold onto the power button for 3 seconds or until a new menu appears. refer to the product diagram to locate the power button.
Tap "Reboot" on the screen.