Table Of Contents
Product Diagram
Troubleshooting
1. Device Not Powering On
Steps To Troubleshoot:
Press The Power Button
Located on the back of the monitor.
Press once to ensure the device isn't in sleep mode.
Check The LED Indicator Light
Located near the base/pole.
No light? This means no power is being delivered.
Confirm Power Cable Setup
Power cord is securely connected to a working 120V AC outlet.
Try a different outlet or test the outlet with another device.
Ensure AC to DC adapter is fully connected to:
The AC cord
The kiosk base (press firmly to seat connection)
Swap Power Cable (If Available)
If you have another working A4, use its cable to test the non-working unit.
Plug Directly Into the Monitor
Skip the base. Connect the charger directly to the back of the screen.
Wait 10 seconds for the screen to power on.
Check Internal Connectors
At the Display: Refer to Step 10 in the Installation Guide.
At the Base: Refer to Step 5 in the Installation Guide.
Unplug and firmly replug each connector until it clicks.
2. Card Reader Not Connecting
If your M2 card reader isn’t connecting:
Follow the dedicated M2 Card Reader Troubleshooting Guide.
Still having trouble? Contact support.
3. Touchscreen Not Responding Or Slow
Try These Steps:
Inspect for physical damage on the screen.
Check Internet Connection:
Try a different ethernet cable (if not using Wi-Fi).
For Wi-Fi:
Check speed (should be 12 Mbps down / 5 Mbps up minimum).
Move closer to the router or restart it.
Restart The Snackpass App
(Skip this if you can’t access the restart button.)Reboot The Device:
Hold the power button for 3 seconds.
Tap "Reboot" on the screen.
4. Internet Not Working Or Is Slow
Steps:
Try a new ethernet cable (if applicable).
Test your Wi-Fi speed:
Minimum: 12 Mbps download / 5 Mbps upload.
If below that, move closer to router, restart it, or contact your ISP.
Still stuck? Call or message support.
5. Device Is Physically Damaged
Please contact Snackpass Support immediately:
📞 +1 866 868 2146 or message us via the Partner App.
Additional Product Information
Operating Environment:
Temperature: 0°C – 45°C
Humidity: 10% – 90% RH
Note: Not rated for outdoor use
Product Warnings:
Do not block ventilation openings
Avoid dusty, humid, or hot environments
Do not step on or pinch the power cord
Keep cables organized to prevent tripping or damage
Do not place the kiosk in unstable or tilted positions
Cleaning Instructions
Use a dry or slightly damp soft cloth
Only use mild cleaning solutions
🚫 Do NOT use alcohol, gasoline, or solvents—they can damage the surface
How To: Reboot Your Monitor
Hold the power button for 3 seconds (see product diagram for location)
Tap "Reboot" on the screen
If you still experience any issues despite these troubleshooting steps please contact Snackpass Support for assistance. You can reach us by calling +1 866 868 2146 or by sending a message through the Partner App.