Our invoicing feature, currently in beta, is crafted to streamline the creation, sending, and management of invoices, making it especially beneficial for catering or prepaid events.
How do I use the invoicing feature?
Invoice Creation
Navigate to your Snackpass dashboard and select the Growth Suite tab.
Click on Invoices to access the invoicing feature.
Choose New Invoice.
If you're sending an invoice for the first time, you must agree to Snackpass Invoice Terms.
Enter essential details: customer name, email, description, amount, and sales tax.
Note: Itemization with multiple line items is not currently supported. Please use the description field for details on discounts, gratuity, and service fees.
Click Send Invoice to email it directly to the customer.
Contact Snackpass support if you would like to update your invoice brand color and logo.
Customer Receives Invoice
The invoice will display the business name you entered when onboarding to Stripe Connect.
Customers will receive an email containing the invoice as a PDF attachment, but they pay the invoice online.
Payment options include credit card, debit card, ACH Bank Transfer, or Cash App Pay.
Invoice Management
View all invoices in the table under the Growth Suite - > Invoices.
Information available includes the date sent, total amount, customer name and email, payment status, and payout processing details.
Important to mention we currently DO NOT SUPPORT refunds for invoices.
Invoice Payments
Upon receiving and processing a payment, you will receive an individual payout titled:
Payout for invoice {{ Invoice ID }} : ref# {{ Payout ID }}
You can find history of these payouts under Financials → Payout History
A 5% fee of the invoice subtotal will be deducted from the payout to cover processing costs and the Snackpass Invoicing service.
Invoices payment will not have any impact on reports. For instance, net sales and menu sales will not change.
How do I manage chargebacks?
Partners are responsible for managing invoice chargebacks, not Snackpass. When a chargeback occurs, our Snackpass support team will notify you via email. If you decide to dispute the chargeback, the customer's bank will require supporting documentation and transaction details, such as receipts, invoices, email exchanges, proof of delivery, or photographs. You must submit this information within a five-day window. If the bank resolves the dispute in the customer's favor, the customer will receive a refund for the disputed amount, and Snackpass will debit your linked bank account to cover this amount.