SnackOS devices offer a unique feature: the ability to operate without a card reader while still accessing other apps. We refer to this mode as readerless mode.
How do I enable readerless mode on my SnackOS tablet?
To activate readerless mode on your SnackOS tablet or device, follow these steps:
Open the SnackOS app on your tablet.
If readerless mode is not already enabled, you will initially see the card reader connection screen upon opening SnackOS.
Select SETTINGS from the left menu options.
In the settings menu, scroll down and locate EXPERIMENTAL.
Find the ENABLE READER toggle.
Toggle off the ENABLE READER option and confirm the action to restart the app.
After restarting, you will return to the home screen where you can access all apps except KIOSK or REGISTER in this readerless mode of SnackOS.
You will, however, have access to the rest of the apps.
Feature Walkthrough For SnackOS (Readerless Mode)
Orders
Orders
Order Visibility: Through the Orders app, users can view all ongoing orders and their statuses.
Scheduled Orders: Navigate to the Scheduled tab on the left to accept and review details of scheduled orders.
Managing Unpaid Orders: Use the Unpaid tab to manage unpaid orders. You can void orders or reopen them to edit items.
Manual Order Printing: To manually print an order, select the order and click the printer icon next to the total. Choose the printer for the order to be sent.
Completing & Delaying Orders: Click "Complete" to finalize an order. To delay an order, click "Delay" and specify the delay duration in minutes.
Refunding Orders: For refunds or partial refunds, click "Refund / Partial refund" at the bottom. Select a reason for the price adjustment.
Stock
Stock
Stock Management: Use the Stock app to manage availability of menu items and modifiers by marking them as in stock or sold out.
Navigating Categories: On the left-side menu, choose either the items or modifiers category depending on what you're working with.
Filtering Options: At the top of the screen, select from three options: ALL, IN STOCK, or SOLD OUT based on your current needs.
Setting Items as Sold Out: To mark an item or modifier as sold out, click the blue "SET SOLD OUT" button on the right side of the item. Specify the time range for its unavailability and click "Update". The item will move to the SOLD OUT tab and remain visible in the ALL tab.
Extending Sold Out Period: To extend the out-of-stock period, go to the SOLD OUT tab, click the red "SOLD OUT" button beside the item or modifier, and select "EXTEND OUT OF STOCK". Adjust the time range as needed.
Marking Items In Stock: To mark an item or modifier as in stock again, go to the SOLD OUT tab, click the "SOLD OUT" button beside the item, select "IN STOCK", and click "Update".
KDS
KDS
The SnackOS Kitchen Display System (KDS) enables your kitchen staff to manage orders at both the item and order level
Order Management with KDS: When a new order is received from any platform, it appears on the KDS app.
Marking Items as Completed: To complete an item, click its name on the order displayed in KDS.
Completing Orders: Click the check mark on the ticket header to mark the entire order as completed. The order will turn blue to indicate completion.
SnackTV
SnackTV
With the SnackOS SnackTV app, customers will be able to see the status of their order, whether it is in progress or ready.
Configuring SnackTV Settings: As our partner, you can adjust settings for the SnackTV app. Access them by clicking the upper bar or the Snackpass logo in the upper right corner.
Audio Settings: Toggle audio on or off to announce customer orders when completed by an AI-generated voice.
Name Display Options: Choose to display the customer's full first name or just their first initial.
Voice Selection: Select your preferred AI-generated voice from a choice of 10 voices.
Font Customization: Customize the display font to your preference.
Saving Changes: Once settings are configured, click "Submit" to save your changes.
Shifts (Beta)
Shifts (Beta)
The SnackOS Shifts app is currently in beta. To activate this feature, please contact our support team for assistance. Once enabled by the Snackpass support team, you can access it directly from the home screen or via the left-side menu in any other SnackOS app.
To access the Shifts app from the home screen, just click on the app with that name.
If you're going to be using the menu, navigate to the Shifts app using the right side menu in SnackOS.
Enter your or the employee's PIN for clocking in, clocking out, or taking a break.
After entering the PIN, confirm your intention to clock in.
A confirmation message will appear once you are successfully clocked in.
To clock out or take a paid/unpaid break, reopen the Shifts app and enter your employee PIN again.
Select your desired option: clock out or take a break and confirm it.
If you opt to take a break, you'll need to select either paid or unpaid. For unpaid breaks, customize the duration of your break minutes.
To conclude a break early, re-enter your PIN and choose END BREAK.
When you're ready to finish your shift, input your PIN and click CLOCK OUT.
How do I use the SnackOS settings?
SnackOS settings enable you to customize various features and functionalities for your SnackOS device. You can access these settings from your home screen by tapping on the settings app, or through the right-side menu by selecting the same option.
Once you're in the SnackOS settings, these will be divided into three different categories: Device, Apps, More.
Device
Info & Support: This page displays your device's details such as the serial number and current app version. It also provides contact information for partner support.
Network: In the network settings, you can connect your device to WiFi. Simply tap WiFi Settings, select your network, and enter the password. You can also run a WiFi speed test by tapping SPEED TEST.
Card Reader: You can connect your card reader using Bluetooth, USB, or internet, depending on its type. Select your type of connection and then tap SEARCH to locate your card reader, then click CONNECT next to its name. The card reader status will change to CONNECTED.
Printer: You can connect your printer to SnackOS via Bluetooth or USB. Choose your connection type, click SEARCH to find your printer, then select CONNECT next to its name to establish a connection. The status should change to CONNECTED.
Cash Drawer: Manage cash acceptance settings for your cash drawer on SnackOS.
No Sale: Use this button to open the cash drawer for actions not related to sales, such as retrieving forgotten items.
Cash In / Cash Out: This option lets you deposit or withdraw money from the cash drawer.
Tip Out: Click this button to collect tips received throughout the day.
Count Cash: Use this button to audit and update the cash amount in the drawer.
End Drawer: This button closes the cash drawer at the end of the shift for the day.
Voice Announcements: When enabled, completed orders will be announced audibly regardless of the app you're using on SnackOS. Ensure a Bluetooth speaker is connected for sound output.
Apps
Through the Apps tab, you will be able to to change your orders kitchen status in case your store needs to go into rush hours or pause all orders at the same time.
Rush Hour: Tap on Rush Hour and choose the duration or customize it for that rush period. This alerts customers about potential delays due to increased orders. You can also add extra wait times to estimated pickup times. Once configured, press Confirm to start the rush hour. To end it early, click End Rush Hour.
Pause Orders: To temporarily stop all orders, select Pause and specify the duration and reason. This prevents customers from placing orders online or through the app and notifies them that your store is temporarily closed. Press Confirm to pause your store. To reopen before the designated time, click Reopen Store.
More
On the More tab, we have three helpful features for your SnackOS device.
Android Settings: Selecting this option grants access to your Android settings where you can make adjustments for WiFi, Bluetooth, and even reboot the entire device.
View Tips: The View Tips option on SnackOS lets you and your staff see the day's tips whenever you choose to access it.
Restart App: Use this feature to restart the SnackOS app if needed.
If you have any questions or encounter issues with SnackOS, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].