Introducing the Snackpass Tableside app: revolutionize your dine-in experience with ease and efficiency. The Tableside app allows customers to browse the menu, place orders, and manage their dining experience directly from the comfort of their table. Experience a seamless, convenient way to order with just a few taps.
How Do I Configure My Tableside App?
To use the Tableside app effectively, you must first configure the settings for both the Dashboard and the app itself. Please note that the app will not work unless the required settings on the Snackpass Dashboard are enabled.
Dashboard Settings Configuration
Enabling Dine-In
First, make sure that dine-in is enabled for your store on the Snackpass dashboard. To enable dine-in, follow these steps:
Access The Snackpass Dashboard and navigate to SETTINGS - FRONT HOUSE in the left menu.
Select KIOSK AND REGISTER and scroll to DINE-IN. Enable both the Enable Dine-In and Require Table Number toggles.
Next, configure your dine-in menu items. From the dashboard, click on the STORE > MENU tab and then select ITEMS to view your menu categories.
Open each category to see the items. For each item eligible for dine-in, click on it, scroll to FULFILLMENT, and enable dine-in by clicking on it—the dine-in button will turn blue when activated.
Creating Tables
Next, we will go through how to create tables:
Access Your Dashboard
Go to your Snackpass dashboard: Snackpass Dashboard.Navigate To Table Editor
From the left menu, select SETTINGS > BACK OF HOUSE > TABLE EDITOR.
Create Your Section
When you click on the Table Editor tab, a pop-up will prompt you to name your section. This represents a designated region in your restaurant that contains a group of tables, such as sections or different levels.
Example: Name it "Main Dining Room" and click CREATE SECTION.
Add Tables
At the bottom of the map, you'll find a section with table shapes and layout options for barriers and labels. Select a table shape and place it on the canvas. Then, enter the table number and seat count when prompted.
Adjust Table Placement And Size
Once added, you can drag tables to reposition them. Use the corner indicators on each shape to resize the tables as needed.
Repeat For All Tables
Repeat the previous steps for each table, making sure to enter the correct information for each one. Once added, each table will display its corresponding number at the center of the shape.
Add Barriers And Labels
For specific areas, such as a Drinks Station, select the rectangle and label shapes right next to Layout. Position them on the map as needed. Since barriers cannot be labeled, use the label shapes to clearly identify these areas.
Save Your Configuration
When you're finished, click SAVE SECTION in the upper right corner of the screen.
Once saved, all your new tables will be available to be used in your Tableside app.
Device Language Configuration
By default, your Tableside tablet is set to English. To change the language to Simplified Chinese or Spanish, follow these steps:
From the home screen, tap Settings.
Enter your employee PIN.
Select Language from the left menu.
Choose your preferred language: English, 简体中文 (Simplified Chinese), or Español (Spanish).
The selected language will be applied immediately across the Settings, Register, and Kitchen Display apps.
Tableside Settings Configurations
After completing your dashboard configurations, you can finalize your Tableside settings. Follow these steps to complete the setup for the Tableside app:
Access Settings: On your Tableside tablet's home screen, select SETTINGS.
Select Tableside: From the left-side menu under APPS, choose Tableside.
Configure Options: You'll see four key options:
Table Number: Assign this device to a specific table by selecting its number (e.g., if the device is for table #2, select that table).
If you don't make a selection, your customers will need to manually enter the table number when placing an order.
Call Server: Enable Call Server to add a button for customers to request assistance, such as for check-out or napkin requests.
Ordering Experience: Choose from two options:
Pay Ahead: Customers will pay immediately before placing their order.
Open Tab: This option allows customers to add items over time and pay later. Orders are sent without payment and will appear on the KDS app and Orders tab.
Self-Checkout: Enable the self-checkout toggle to allow customers to pay on their own. If self-checkout is disabled, a server must come to the customer's table for payment.
How Do I Use The Tableside app?
The Snackpass Tableside app is seamlessly integrated into your SnackOs device's home screen, just like our other SnackOs apps.
The ordering flow varies based on your selected Ordering Experience.
Open The Tableside App: Tap on the Tableside app icon from your home screen.
Start Your Order: On the main screen, your customers should tap anywhere on the Tap To Order screen.
Table Number Selection: If a table number has not been assigned in the Tableside app settings, your customer will need to enter their assigned table number and select it from the available options. Once the table number is confirmed, they can proceed with their order.
If the tablet already has a table number assigned, your customer won't see a prompt to enter one. Instead, the device will automatically connect to the assigned table, which will be shown in the bottom right bar.
To assign a table number, please see the Creating Tables section above that describes how you can do that on dashboard.snackpass.co. To see which table number your tablet is assigned to, see the top right corner of the menu page on the tablet. Or, go to Settings > Tableside > Table Number
Browse And Add Items: Your customer can click through the categories on the left to browse items or use the Search Items button to type in keywords and find items. This experience is similar to your Kiosk app. Added items will be displayed in their cart once they click on View Order.
Review Selections: After adding items to the cart, the payment process will vary based on the chosen Ordering Experience and Self-Checkout option. Let’s take a closer look at each of these:
Tableside Payment Workflows
We currently offer three primary ordering experiences on the Tableside app:
Let's explore each of these experiences in detail.
Pay Ahead
If you selected Pay Ahead as your ordering experience and enabled Self Checkout, follow these steps before placing your order:
Once your customer has added all the desired items to their cart and is ready to proceed, they should click on View Order at the bottom of the screen.
The customer will be directed to a new screen displaying their order, where they can edit the quantity of items if needed.
After reviewing their order, the customer should click on Finish & Pay.
Your customer should enter their phone number.
Next, the customer will see a tipping screen, allowing them to add a tip if desired.
After the tipping screen, a prompt will appear, instructing the customer to tap on the device to process their payment.
Open Tab | Server Checkout
If you selected Open Tab as your ordering experience and disabled Self Checkout, follow these steps before placing your order:
Once your customer has added all the desired items to their cart and is ready to proceed, they should click on View Order at the bottom of the screen.
The customer is directed to an order review screen where they can edit quantities before proceeding.
After reviewing and confirming their order, the customer should tap SEND ORDER. A confirmation prompt will appear, asking them to confirm their choice, as the decision is final.
Next, the device will return to the main menu screen, as this is an open tab. Your customer can continue adding items throughout their visit.
The customer simply needs to click on additional items, add them to the cart, and click SEND ORDER again.
When ready to settle the bill, customers click FINISH & PAY to review their order and complete the payment.
Finally, the customer will see a summary screen with the order total and a prompt to request server assistance by tapping the CALL SERVER button. The server will receive a notification on the Register app. For more details, refer to the Notifications section in the Register app article.
Open Tab | Self Checkout
If you selected Open Tab as your ordering experience and enabled Self Checkout, follow these steps before placing your order:
Once your customer has added all the desired items to their cart and is ready to proceed, they should click on View Order at the bottom of the screen.
The customer will be directed to a new screen displaying their order, where they can edit the quantity of items if needed.
After reviewing their order and confirming it's correct, your customer should click on SEND ORDER. This will immediately send the order to the kitchen staff for preparation.
Next, the device will return to the main menu screen, as this is an open tab. Your customer can continue adding items throughout their visit.
The customer simply needs to click on additional items, add them to the cart, and click SEND ORDER again.
When it's time to settle the bill, the customer should click on FINISH & PAY.
Your customer should enter their phone number.
Next, the customer will see a tipping screen, allowing them to add a tip if desired.
After the tipping screen, a prompt will appear, instructing the customer to tap on the device to process their payment.
Printing Configuration For Open Tab Orders
To ensure your printer tickets display open tab orders correctly, it’s important to set the correct print format. Follow these steps:
Access Your Snackpass Dashboard.
Navigate to Settings:
On the left side menu, go to Settings > Devices.
Select Your Printer:
In the Devices list, find your receipt printer and click its name.
Edit Printer Settings:
Click Edit in the upper-right corner.
Set Print Format:
Under the Settings section, go to Print Format.
From the dropdown menu, select KITCHEN TICKET.
Note: The KITCHEN TICKET format is crucial for open tab orders as it only prints newly added items, rather than reprinting the entire order like other formats.
Save Changes:
Don't forget to click Save in the bottom-right corner to apply the changes.
Once your printer is set to the Kitchen Ticket format, the printed tickets will reflect only the newly added items for each order. Here's an example of how the process works:
Ticket 1: Displays 1 Tonchin Salad.
Ticket 2: Shows 2 Curry + Cheese items added to the same order.
Ticket 3: Shows 1 Shisito item.
Ticket 4: Displays 1 Fried Fish
Ticket 1 displays the first item, like ''1 Tonchin Salad,'' followed by additional items on separate tickets (e.g., ''Ticket 2: 2 Curry + Cheese items'').
Each ticket represents only the items added at that specific time, rather than reprinting the entire order. Additionally, every ticket will be clearly labeled with the table number and order number to ensure there’s no confusion between multiple orders.
Overview Of Tableside Orders In The Kitchen Display
All orders placed through the Tableside app are automatically tagged with the corresponding table number, ensuring seamless tracking across other applications. Here's an overview of how Tableside orders will appear in various apps:
It's important to note that any additional orders placed through Open Tab will appear under separate tiles, making it easy to distinguish new items from the original order, while still maintaining the same order and table numbers.
Key Guidelines For Using Tableside and Dine-In Register Apps
It's essential to keep the following guidelines in mind when using the Tableside and Dine-In Register apps:
Order Initiation: You can start Tableside orders on either the Tableside app or the Dine-In Register app.
Voiding Orders: You can void Tableside orders, but this action must be performed exclusively on the Dine-In Register app. Please refrain from reopening, checking out, or voiding orders on any other apps.
Cart Visibility: The Dine-In Register app does not display items currently in the customer's cart; it only shows items that have already been sent.
Multiple Tablets & Order Syncing: Multiple tablets can initiate orders for the same table number, but these orders will not sync. As a result, there may be several distinct orders linked to one table number.
Key Features (Supported)
Tab Management: Open and manage tabs, with the option for customers to checkout on their own.
Pre-Payment: Customers can pay ahead before dining.
Points Earning: Customers earn points on their orders.
Notifications: Servers receive notifications on order status and updates though the Dine-In Register app.
Language Support: Available in English, Chinese, and Spanish for multi-lingual users.
Table Assignment & Syncing
Device Assignment: You can assign a tablet to a specific table number. If not assigned, customers will manually input their table number when starting the session.
Multiple Tablets Per Table: Multiple tablets can be linked to a single table, with carts syncing across devices to ensure accurate order tracking.
Important Notes For Metal Cards
NFC Sensitivity: Metal credit cards, especially Amex cards, may have reduced sensitivity with NFC payments. Hold the card vertically to improve detection.
Features Not Supported
Marketing Consent Screen: Not yet available.
Redeeming Rewards: Not supported.
Offline Payments: No offline payment functionality.
Split Payments: Not supported in the Tableside app. However, you can process split payments through the Dine-In Register app. For detailed instructions, refer to the Payment Process Flow section in the Dine-In Register article.
Lookbook & Promotions: Marketing tools such as the lookbook and in-app promotions are unavailable.
Gift Cards & Store Credit: Not supported for transactions.
Pre-Authorization: There's no option for pre-authorization before placing an order.
ID Check For Alcohol Sales: No tools available to assist with ID verification.
If you have any questions or encounter issues with Tableside, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].