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SnackOS 2.0

SnackOS 2.0 delivers a more streamlined user interface and more efficient workflows, making day-to-day operations smoother and easier to manage.

What Is SnackOS 2.0?

SnackOS 2.0 is the latest version of the Snackpass POS system, featuring a redesigned interface, streamlined navigation, and improved workflows to help your team manage orders and daily operations more efficiently.
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What Apps Are Supported?

SnackOS 2.0 includes the following applications:

  • Register –Features a streamlined interface and improved workflows for smoother, more efficient order processing.

  • Guest – Supports pickup and dine-in ordering with an intuitive UI.

  • Stock – Real-time inventory and stock management.

  • Kitchen Display System (KDS) – Digital order tracking for kitchen staff.

  • SnackTV – Live order status updates on customer screens.

  • Clock In/Out – Simplified staff time tracking.

For more details on each app, see the linked articles

SnackOS 2.0 Settings

In SnackOS 2.0, device settings are managed through the Settings app.

Settings is the updated configuration interface for SnackOS 2.0. It provides a more intuitive layout and gives you access to important setup options for your device, including configuration for the latest apps and features.
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To begin:

  1. Tap Settings on your SnackOS 2.0 home screen.
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  2. Enter your employee PIN when prompted to access the settings menu.
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    Once logged in, you'll be able to configure device-specific settings and manage system features.
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    The app is organized into three main sections in the left-hand menu:
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Device

Info & Support

This page shows your device's details, including the serial number and current app version. It also provides contact information for partner support.
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If enabled on your dashboard, you'll see a SELL GIFT CARDS section. This section displays whether physical or digital gift cards are enabled for your store. However, this section is for display purposes only, and you cannot make any changes directly here.
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To modify gift card settings, go to your Snackpass Dashboard and navigate to MARKETING > GIFT CARD SETTINGS.
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Network

The network section in SnackOS 2.0 displays the network you're currently connected to. If needed, you can also access the WiFi settings directly from this section.
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Language

SnackOS 2.0 allows you to set a preferred device language.

  • Currently supported languages: English and Simplified Chinese.

  • Note: Language settings are in beta, which means some translations may be incomplete or inaccurate.
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Card Reader

You can connect a card reader using USB, Bluetooth, or Built-In NFC (if your tablet supports NFC). To get started, select your preferred option from the card reader menu, USB, Bluetooth, or Built-In NFC, then tap Discover to search for available card readers.
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If only one device is found, it will connect automatically. If multiple devices appear, select the correct card reader from the list and tap Connect next to it.

Please note that USB and Bluetooth connections are only supported for external card readers, while Built-In NFC is available only on tablets with NFC hardware.
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Cash Drawer

Manage cash acceptance settings for your cash drawer on SnackOS 2.0.
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  1. No Sale: Use this button to open the cash drawer for actions not related to sales, such as retrieving forgotten items.

  2. Cash In / Cash Out: This option lets you deposit or withdraw money from the cash drawer.

  3. Tip Out: Click this button to collect tips received throughout the day.

  4. Count Cash: Use this button to audit and update the cash amount in the drawer.

  5. End Drawer: This button closes the cash drawer at the end of the shift for the day.

Stations

In SnackOS 2.0, configuring Stations is essential for printing kitchen tickets and displaying orders on the Kitchen Display System (KDS). Even if you want all orders to print and display automatically, you must create a station to include all items.

To create a station, do the following:
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  1. Add A New Station:
    Click the +Add Station button under the Your Stations section.
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  2. Enter A Station Name:
    Choose a name for your station (e.g Drinks Station)
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  3. Quick Setup (For stores without prep stations):
    If you don't need specific prep station configurations, click CREATE STATION. This will automatically include your full menu for the station.
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  4. Ticket Completion:
    Choose the ticket completion type based on your workflow.

    • SYNCED: Tickets will be marked as complete only when they are completed on ALL stations. For example, if an order includes 1 drink and 1 food item, and you have separate drink and food stations, the ticket will remain open until both stations mark their respective items as completed.

    • FORCED: The selected station will mark tickets as complete, regardless of the status at other stations.
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  5. Configure A Specific Station:
    If the station needs a custom setup, select a Prep Station Configuration Mode:
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    • Inclusive: Add the categories/items you want the station to include.

    • Exclusive: Add the categories/items you want to exclude from this station.
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  6. Select Allowed Channels:
    Choose which channels should send orders to this station. Options include:

    • App, Kiosk (Legacy), Tableside (Legacy), Guest, Register 3.0, Online, Doordash, Grubhub, Uber Eats, Hungry Panda, Fantuan, Deliverect
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    Important: If no channels are selected, all channels will be allowed by default, meaning orders from every channel will appear on the KDS and print on connected printers.
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  7. Set Allowed Fulfillments:
    Choose which types of orders the station should handle, such as Pickup, Delivery, or Dine-In.
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  8. Assign Allowed Categories:
    Select the menu categories this station should handle.
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  9. Add Specific Allowed Items (Optional):
    If you only want certain items from a category, use this option.
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  10. Exclude Specific Items (Optional):
    Exclude items from categories that have already been added. For example, if a category has 30 items, but you need to exclude 2, use this option.
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  11. Save Changes:
    Once you've configured your station, click Save to finalize the setup.
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Printers

These settings will be explained in the SnackOS 2.0 | LAN Printing article.
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Voice Announcements

If the device will be used with the SnackTV app, enable the Announce Completed Orders toggle.
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This allows the device to announce completed orders out loud when a Bluetooth speaker is connected.
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For more information about setting up and using the SnackTV app, please refer to the SnackTV article.
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Apps

Guest

These settings control how the Guest App behaves on each device. Configuration should be completed before launching the app for customers. Settings are device-specific and do not affect other devices or the store-wide setup. To configure the Guest App for a device, follow these steps:

  • Open the Settings app on the device you would like to configure.

  • Tap the GUEST tab.
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  • If offering Dine-In service:
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    • Enable Dine-In to allow guests to place dine-in orders.

    • Select a Guest Identification method: Table Number or Guest Name.

    • Set Payment Timing to Pay Ahead so guests pay when placing their order.
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  • If offering Pickup / To-Go service:
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    • Enable Pickup to allow guests to place to-go orders.

    • Select a Guest Identification method: Table Number or Guest Name.
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  • Under Checkout settings:
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    • Assign A Table Number to link the device to a specific table.

    • Self Checkout: Allows guests to review and pay for their orders directly on the device without staff assistance.​

Register App

In the Register 2.0 app settings, you can configure the register's payment settings to control whether cash is accepted as a payment method. This allows you to choose if the register should allow cash payments or operate as card-only, depending on your store’s preference.
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KDS App

The KDS (Kitchen Display System) has been updated with new configuration options to support enhanced functionality. These settings should be reviewed and set up on each Kitchen Display System device individually. To configure the Kitchen Display System, follow these steps:

  1. Open the Settings app on the KDS device.

  2. Go to the Kitchen Display System tab.
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  3. Assign a Prep Station to the KDS. This determines which items and tickets the KDS will display based on station configuration.
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    Note: A station must be assigned for the KDS app to work. If no station is assigned, the KDS will not display any tickets and will not function properly.
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  4. Set the Ticket Layout, which controls how tickets are arranged on the Kitchen Display System. Available options include:
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    • One Rail – All tickets appear in a single row.
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    • Two Rail – Tickets are split across two rows.
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    • Three Rail – Tickets are split across three rows.
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    • Dynamic – Layout adapts based on the order type.
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    • Header – Minimal display showing order number, table (if assigned), and fulfillment type.
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  5. Set the Completed Ticket Display Time, which determines how long completed tickets stay visible in the Completed tab before they’re removed. Available time options:
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    • 15 minutes

    • 30 minutes

    • 1 hour

    • 2 hours

    • 5 hours

    • 12 hours

    • 24 hours (1 day)
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  6. Enable the New Ticket Alert toggle if the kitchen needs an audible alert when new orders are received.
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  7. Adjust the device's volume settings to control how loud the alert sound plays.

Orders

The Orders tab in Apps lets you manage how your store receives and processes orders.
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From this tab, you can:

  • Pause or resume online ordering
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  • Adjust the expected pickup wait time shown to customers
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More

The More section contains additional tools for managing checkout experiences and reviewing shift activity. It currently includes the following tabs:


Conversion

The Conversion tab allows you to manage promotional screens shown to customers during checkout in both the Guest app and Register 2.0 app. These include:

  • SMS opt-in prompts

  • App download prompts

You can turn each promotional screen on or off using the toggle next to each option.

  • Toggle ON → Customers will see the promotional screen during checkout.

  • Toggle OFF → The promotional screen will not appear during checkout.

This gives you control over which conversion prompts are displayed to customers at the register.
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Shift Report

The Shift Report provides a summary of the day's activity, specific to the person who's logged in. It includes details such as total orders, server tip-outs, and payments collected.
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Advanced

Sync

The Sync tab shows whether the device is connected to the cloud and communicating in real time, along with the current data synchronization status.

Restart

Restarts the SnackOS 2.0 app on the device. This functions the same as the restart option in Settings Legacy.
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Android Settings

Opens the native Android system settings.

If you have any questions or encounter issues with SnackOS 2.0 , feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].

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