Check the cable for any visible signs of damage such as fraying or bent connectors.
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To check if the USB port is working, try connecting a different device that you know works, or use another reader with the same port and cable. If the new device or reader works properly, the issue is likely with your original reader, not the USB port.
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Confirm that all connection points, including USB cables and the charging bricks, are properly plugged in and secure.
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Try using a different USB-C to USB-A or USB-C to USB-C cable to see if the original cable is the problem. If the replacement cable charges the reader, your original cable may be faulty and should be replaced.
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Inspect the cable for any damage. Replace it if needed.
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Ensure the outlet is working by plugging in another device or trying the card reader in a different outlet.
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Verify that all charging points are properly connected, including USB hubs, charging blocks, and cables.
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If available, use a different microUSB to USB-A cable and a different charging block.
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You may want to consider upgrading to an M2 Reader for your device. To do this, you’ll need the complete reader upgrade kit. Please contact our support team or your success manager for assistance.

Press the power button once and check if the LED indicator is lit (steady or blinking). If no LEDs light up, proceed to the next steps. check the LED status indicators section for reference.

Follow the steps outlined in the Rebooting The Card Reader section.

If rebooting doesn’t work, reset the card reader (see Factory Reset section below).

If any LEDs are on,

Unplug the reader from the mount. Hold the power button until the LED turns off, then release the button. Hold it again until the LED turns on.

If rebooting doesn’t help, perform a factory reset (see Factory Reset section).

If the first and fourth LEDs are on, your card reader is in tamper mode, and the device cannot be recovered. You will need a replacement.

Follow the Rebooting The Card Reader instructions.

Power off the kiosk/register and turn it back on after a brief wait.

Perform a factory reset (refer to Factory Reset section).

A multi-LED flashing indicates tamper mode. The card reader cannot be recovered and must be replaced.

Follow the steps for rebooting the BBPOS device (refer to the Rebooting Your Card Reader section).

For Lenovo tablets, find the power button on the side. For Microtouch monitors, the power button is on the back.

Perform a factory reset (see Factory Reset section).

Both models: If the device is in tamper mode, it cannot be recovered. A replacement must be requested.

Perform a reboot using the Rebooting Your Card Reader instructions.

Power off and back on the kiosk/register.

Perform a factory reset to restore the device to its default settings.

Unplug it from its cable and remove it from the mount.

Hold the power button until the LED turns off, release it, then press and hold the button until the LED turns back on.

The reader should automatically reconnect to the kiosk/register. If it doesn’t, follow the Connection Guide to manually reconnect it.

Detach it from the mount.

The reset button is near the charging port at the bottom of the reader.

Use a paperclip or similar object to press and hold the reset button until the card reader restarts.