Table Of Contents
Product Diagram
1. Monitor Not Powering On
Step-By-Step Checks:
Press the power button on the back of the monitor to ensure it is not in sleep mode.
Ensure all power connections are secure and fully seated:
Power cord is plugged into a functioning outlet (120V AC).
Test the outlet with another device if unsure.
The AC to DC adapter is fully connected to the power cord.
The adapter cable is securely connected to the monitor’s power port.
Reboot The Monitor:
Locate the power cable underneath the monitor.
Unplug the cable from the wall outlet.
Wait 5 seconds.
Plug the cable back in.
The monitor should power on automatically (Microtouch startup screen).
If it does not, press the power button.
Check For Cable Damage:
Inspect the power cable for any signs of wear, fraying, or cuts.
If another Microtouch monitor is available:
Use its cable (only if it’s also a Microtouch—do not use other brands).
If this resolves the issue, contact Snackpass Support for a replacement.
2. Touchscreen Is Unresponsive Or Lagging
Checklist:
Inspect the monitor for physical damage.
Verify you have a strong internet connection.
Network Checks:
Ethernet: Try using a different Ethernet cable.
WiFi:
Check your download and upload speeds.
Ideal: 12 Mbps down / 5 Mbps up or higher.
If slow, move the kiosk closer to the router and restart it.
Contact your internet service provider if needed.
Restart The App:
Exit and re-open the Snackpass application.
If the app cannot be closed due to unresponsiveness, skip this step.
Reboot The Monitor:
Follow the steps in Section 9 – How to Reboot the Monitor.
3. Internet Connection Issues
For Ethernet:
Try a different Ethernet cable if available.
For WiFi:
Run a speed test. If slower than 12 Mbps (down) or 5 Mbps (up), improve signal:
Move device closer to the router.
Restart the router.
Contact your ISP for further help.
4. Card Reader Connection Issues
M2 Or BBPOS Card Readers:
Refer to the M2 / BBPOS troubleshooting guide for step-by-step help.
5. Physical Damage
If the monitor or kiosk is visibly damaged:
Do not attempt repairs.
Contact Snackpass Support for assistance.
6. Product Information
Operating Temperature: 0°C to 40°C
Humidity: 20% to 80% RH (non-condensing)
Warning: Not rated for outdoor use
7. Product Warnings
Do not lift the kiosk by the monitor. Always lift from the base or use a dolly.
Avoid exposing the kiosk to outdoor conditions—prolonged exposure may cause permanent damage.
Never use abrasive cleaners, solvents, or waxes on the monitor.
8. Cleaning Instructions
Turn off the device and unplug from AC power before cleaning.
Use a slightly damp cloth with mild detergent for surfaces.
Use a dry soft cloth near ventilation openings.
To clean the touchscreen:
Spray glass cleaner onto a soft cloth—not directly onto the screen.
If liquid enters the monitor, do not use the device until inspected by a professional.
9. How To Reboot The Monitor
Locate the power cable under the monitor.
Unplug it from the wall outlet.
Wait 5 seconds.
Plug it back in.
The monitor should turn on automatically.
If not, press the power button on the back of the monitor.
Note: If your Clamp Mounted KDS includes a 24" screen instead of the standard 15.6" or 21", please refer to the dedicated troubleshooting guide for the 24" model for accurate troubleshooting and support steps.
If you have any questions or encounter issues with your Clamped Kitchen Display System (KDS), feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].