Table Of Contents
Issue: Kiosk Or Register Not Powering On
1. Wake Monitor From Sleep Mode
Briefly press the power button on the back of the monitor.
Note:Avoid holding it too long—this may shut down the device.
2. Check Power Button Light
Is the power button illuminated?
If yes, the unit is powered.
If no, verify power connections and press the button again.
Note: If the power button is not illuminated, check all power connections and ensure the power source is active. Ensure the power button is pressed correctly to power on the device, and consult troubleshooting steps if needed.
3. Verify Power Cable And Outlet
Confirm the power cable is:
Fully connected to both the monitor and wall outlet
Not under tension
Test the outlet with another device to ensure functionality.
Note: Avoid tension on the power cable, as it can pull the cable out slightly and cause power loss. Adjust cable routing if needed to relieve any strain.
4. Reboot The Register
Unplug the power cable from the bottom of the monitor.
Wait 5 seconds.
Plug it back in and press the power button.
Note: Make sure the power cable is securely reconnected to prevent interruptions. Ensure the power button is pressed correctly without excessive force to avoid damage.
5. Inspect Power Cable
Check for signs of damage (fraying, cuts, exposed wires).
Replace immediately if damage is found.
6. Swap With Known Working Cable (Same Model Only)
Use a cable from another B4 or D4 kiosk (not a different model or brand).
If this resolves the issue, request a replacement from Snackpass.
Issue: Touchscreen Is Unresponsive Or Lagging
1. Inspect For Physical Damage
Look for cracks, dents, or screen damage.
If found, document and report the issue.
2. Check Internet Connection
Ethernet: Try swapping the cable. Skip if connected over WiFi or no spare cable is available.
WiFi: Check for a stable connection (12 Mbps down / 5 Mbps up minimum).
Move the device closer to the router, restart the router, or contact your ISP if speeds are low.
3. Reboot The Register
Follow the same power cycle steps as above to restart the device.
Issue: Internet Is Not Connecting or Slow
1. Test With A New Ethernet Cable (If Applicable)
Replace the cable and ensure both ends are fully seated.
2. Improve WiFi Connection (If Applicable)
Check download/upload speed and reduce distance from the router.
Restart the router or contact your internet provider if needed.
Issue: Kiosk Not Connecting to Card Reader
Follow the M2 Card Reader Troubleshooting Guide.
Issue: Physical Damage
If the device is visibly damaged, contact support for further instructions.
Product Information
Operating Environment
Temperature: -5°C to 45°C
Humidity: 20%–80% RH (non-condensing)
Not rated for outdoor use
Product Warnings
Never lift the kiosk by the monitor. Always lift from the base or mount.
Do not expose the device to weather or outdoor conditions.
Avoid using harsh cleaners or solvents on the monitor.
Cleaning Instructions
Power off and unplug the device before cleaning.
Use a dry or slightly damp soft cloth with mild cleaner.
Do not spray cleaner directly onto the screen or device.
If liquid enters the unit, do not use it until inspected by a technician.
How To Reboot the Kiosk/Register
Unplug the power cable from the bottom of the monitor.
Wait 5 seconds.
Plug it back in.
The monitor should power on automatically. If not, press the power button.
If you still experience any issues despite these troubleshooting steps please contact Snackpass Support for assistance. You can reach us by calling +1 866 868 2146 or by sending a message through the Partner App.