Table Of Contents
Product Diagram
M10 Lenovo Tablet
P11 Lenovo Tablet
Tablet Not Charging
1. Plug Into A Working outlet
Ensure the wall outlet is working (test with another device).
Check that all charging components (USB hubs, cable, brick) are securely connected.
2. Charging Indicators
Battery icon with lightning bolt (top right): Device is charging while powered on.
Green battery icon (center): Device is charging from a fully drained state. May take 10–15 minutes to appear.
3. Check For Battery Protection Mode
Go to Settings > Battery
Toggle Battery Protection Mode OFF if enabled.
The battery icon should now show a lightning bolt when charging.
4. Try A Different Charger
Swap to a different USB-C cable and charging brick.
If this works, your original charger may need replacement.
Tablet Not Powering On
Scenario A: Backlight Is ON (Screen Lit But Black)
Reboot the tablet using the steps in the Reboot Instructions.
Scenario B: Backlight Is OFF
Follow the Tablet Not Charging steps first.
Then, try rebooting.
Touchscreen Unresponsive Or Slow
1. Physical And Connection Checks
Inspect the tablet for damage.
Ensure stable internet connection and WiFi speed:
Minimum: 12 Mbps download / 5 Mbps upload
2. Adjust Pointer Speed Settings
Go to Settings > System > Languages & Input > Pointer Speed
Adjust the bar to 50–100% (blue area). This controls sensitivity, not hardware responsiveness.
3. Reboot Your Tablet
Use the Reboot Instructions to restart your device.
Internet Connection Issues
1. Check WiFi Speed
If slower than 12/5 Mbps, move the tablet closer to the router.
Restart your router or contact your internet provider.
2. Reboot Your Tablet
Use the Reboot Instructions.
Card Reader Not Connecting
Choose your device for tailored steps:
Still not working? Contact Snackpass Support.
Tablet Is Damaged
If your tablet is physically damaged, contact Snackpass Support directly.
Product Information And Cleaning
Operating Environment
Temperature: 0°C (32°F) to 40°C (104°F)
Humidity: Up to 95% at 39°C (102.2°F)
Important: Not rated for outdoor use.
Warnings
Do not expose to liquids.
Do not use solvents or abrasive cleaners.
Cleaning Instructions
Use a soft, dry cloth.
For touchscreens: apply glass cleaner to a cloth (never directly to the screen).
How to Reboot Your Tablet
Press and hold the power button.
Wait for the screen to power down (no backlight).
Keep holding the button until the Lenovo logo appears.
The tablet will restart automatically.
If you have any trouble following this troubleshooting process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!