The Snackpass Kitchen Display System (KDS) is a digital screen system that
effectively manages customer orders for our partners. Our KDS is custom-built for high volume order management by replacing paper order tickets and enabling staff to easily organize, prioritize, and track orders with real time cloud order management.
Hardware
How Do I Manage Orders On The KDS?
The SnackOS Kitchen Display System (KDS) enables your kitchen staff to manage orders at both the item and order level
Order Management With KDS: When a new order is received from any platform, it appears on the KDS app.
Marking Items As Completed: To complete an item, simply click its name in the order displayed on the KDS. This will cross out the item. If you need to undo this action, just click the item again.
Completing Orders: Click the check mark on the ticket header to mark the entire order as completed. The order will turn blue to indicate completion.
KDS Display Layout Options
We offer four distinct layout options for your KDS (Kitchen Display System) to enhance your order management:
Two Rail: This layout organizes your orders into two rails on the screen, allowing you to view up to 10 orders simultaneously.
One Rail: This option displays orders in a single rail, ideal for larger orders with more detailed information. It can show up to 5 orders per page.
Flex: A versatile layout that adapts between one rail and two rails based on the amount of information in each order, providing the best view for varying order sizes.
Header: This option displays only the headers for your orders, including the order number, customer name, channel, and pickup timer. You can see up to 50 orders per page, but please note that you can only mark entire orders as done—not individual items.
How Do I Switch The KDS Layout?
To change your KDS layout, follow these steps:
On your SnackOs device, open SETTINGS from the home screen or by tapping the hamburger icon in the upper right corner.
In the left-side menu, select Kitchen Display under the Apps section.
On the right side, you will see Display Layout Option with the four available choices: Two Rail, One Rail, Flex, and Header.
Choose your desired layout. Once selected, simply return to the KDS app using the hamburger icon in the upper right corner. Changes are automatically applied—no need to save!
KDS Order Actions
You can perform new order actions on your KDS device! To access these features, follow these simple steps:
Access The KDS App
Open your KDS app from your SnackOs home screen or lateral menu.Locate The Order Actions Button
In the bottom right corner, you'll find a button labeled ORDER ACTIONS. Click on it to activate the feature; it will turn white.Select Your Order
Once the button is active, click on the header of the order you want to manage. This will open a modal with various options.
Available Actions
Print Orders
In the order actions modal, you'll see a printer icon next to each item for individual printing (note: individual printing is only supported on label printers).
There's also a Print All button at the bottom, allowing you to print the entire order.
After selecting either option, you'll be prompted to choose a specific printer or opt to print on all available printers.
Refund Orders
You'll also find a Refund button in the bottom bar of the order actions.
Clicking this will take you to the familiar refund screen, where you can process:
Full Refunds
Partial Refunds
Custom Refunds
Be sure to select a reason for the refund for record-keeping. Once done, click the Refund button in the bottom right corner to complete the process.
Mark Order Ready
Finally, the READY button allows you to mark the entire order as ready for fulfillment. Remember, this action applies to the whole order, not to individual items.
To exit the order actions modal, simply tap outside the modal box. If you wish to disable the order actions feature entirely, click the ORDER ACTIONS button in the bottom corner again; it will turn grey, allowing you to manage your orders using the standard methods.
KDS Prep Stations
You can now easily configure Prep Stations for all your KDS devices! Follow these steps to get started:
Access Your Snackpass Dashboard
Go to Snackpass Dashboard.Navigate To Prep Stations
In the left side menu, select SETTINGS > BACK OF HOUSE > PREP STATIONS. Ensure your prep stations are correctly configured. If you need to create new ones, please refer to our Prep Stations article for detailed setup instructions.
Assign Prep Stations To KDS Devices
After configuring your prep stations, return to SETTINGS and select DEVICES. Locate the KDS device you wish to assign a prep station to.
Edit Device Settings
Click on the name of your KDS device. We recommend naming your KDS devices based on their respective prep stations, such as "Hot Drinks KDS."
Choose The Prep Station
In the upper left corner, click on EDIT. Scroll down to PREP STATIONS SETTINGS. From the dropdown menu next to Choose Prep Station, select the desired prep station for your KDS. Once you've made your selection, click SAVE on the bottom right corner.
Restart App
To ensure your changes take effect after selecting the appropriate prep stations on the dashboard, restart your KDS devices. Simply navigate to Settings on the SnackOs home screen, then scroll down the left-hand menu and select More followed by Restart App.
KDS Prep Station Updated
Once you restart the KDS app, your KDS device will now display only the items from orders linked to the selected prep station.
For instance, if a Hot Drinks prep station is assigned to a device and a customer places an order that includes three Cappuccinos (Hot Drinks) and three Cold Brews (Cold Drinks), the KDS will exclusively display the Cappuccinos. This occurs because the device is specifically set to show only items from the Hot Drinks category.
Note: Each KDS can only be assigned to one prep station at a time; multiple prep stations per device are not currently supported.
If you have any questions or encounter issues with the KDS app, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].