If you've decided to close your Snackpass account, this guide covers everything you need to know, from how to initiate the request and what happens to your billing, to steps you should take beforehand to ensure a clean closure.

We recommend completing the following steps before submitting your cancellation request to avoid any disruption to your final payouts or data access.

Once your account is closed, access to your Snackpass dashboard, including sales reports, payout history, and order data, may no longer be available. Download any reports you need to retain from your dashboard before your closure date.

If your store uses third-party delivery platforms (such as Uber Eats, DoorDash, or Grubhub) integrated via Deliverect, these integrations need to be cancelled before your account is closed. To get the process started, please submit a removal request from your dashboard, this allows us to escalate the cancellation to Deliverect on your behalf.

To submit an integration removal request:

Once we've escalated to Deliverect, integration cancellations typically take 2–4 business days to process.

Any outstanding settled funds will be paid out to your bank account according to the normal payout schedule. Make sure your bank account on file is accurate and up to date before your closure date so your final payout reaches you without issue.

To initiate cancellation, contact the Snackpass support team directly. A team member will guide you through the process and confirm your closure date.

When you reach out, have the following ready to help us process your request promptly:

To cancel your Snackpass service, you must provide written notice to us. Depending on where you are in your contract term, additional charges may apply after your cancellation date.

If you cancel before completing your Initial Term or any Renewal Term (as specified in your Order Form), the following charges apply:

These charges become immediately due upon termination.

If your monthly sales processed through Snackpass fall below $10,000, a Low Volume Fee of $250 may be charged for that month. If sales remain below $10,000 for three consecutive months, Snackpass may treat this as a termination, subject to the early termination charges above.

For complete details on termination, early termination charges, and all applicable policies, please read the full Snackpass Restaurant Terms of Service.

Refunds are not issued for charges incurred during the applicable notice period. If your cancellation falls during an active billing cycle, that cycle's fee is non-refundable. Charges for any subsequent billing cycles after your effective cancellation date can be refunded if they were collected in error.

If you're selling your business rather than closing it, the process is different. Snackpass has a formal ownership transfer process that handles the handover of dashboard access, payouts, and tax liabilities from seller to buyer. See the Ownership Transfers article for full details.