The Snack Duo Register seamlessly integrates dual 15.6-inch touchscreen displays, stylish design options in black and white, and the flexibility to switch between kiosk and KitchenOS mode.
Hardware
Product Diagram
Feature Walkthrough
Search
Clicking on the search button takes the user to a search bar where user can search menu categories and items by keywords or characters.
International languages are supported
Matching results below the search bar are ranked in alphabetical order and grouped by categories
On this page, user can also click cancel on the right of the search bar to return to the main menu.
Clicking the item in the results navigates the user to the item selection, and adds the item to cart upon completion of the required fields.
Menu
Adding An Item To The Cart
Menu is the default page that the kitchenOS displays. This page ranks all item categories in alphabetical order from left to right, then from top to bottom, all in various colors.
Colors are not customizable and are randomly generated.
The order of the categories are alphabetical and are not customizable.
Selecting a category displays the items within that category in the same order as you have them on the dashboard. If you want to change the order, please customize it via the menus tab on your dashboard.
Selecting an item within the category displays all applicable modifier selections for the item in the center time, while simultaneously adding the item to the cart in the order column on the right
If the item has required modifier groups, then the item will display selection required in red in the cart and will not allow user to check out until selection is fulfilled or item is removed from the cart.
If the item does not have required modifier groups, then the item will be automatically eligible for checkout in the cart.
Adjusting And Removing Items
The number of selections for an item can be adjusted on the bottom left by pressing either on the + or - buttons. This will reflect in the cart on the right by displaying the total number of items next to the item name.
An item can be removed by selecting the ''remove'' button in red on the bottom. Alternatively, items already in the cart on the right column can also be deleted with a leftward swipe.
An existing item in the cart can be edited by clicking on that item in the cart. This will open up the modifier selection page for the item. Any changes made here will automatically update the cart
Adding Item Notes
Item notes are on the bottom of the item and can be selected to add special instructions for the item. These notes will be displayed on the KDS, receipt, and labels.
Limitations
Most limitations to menu selection are usually caused by how the menu is built on the Dashboard. For details on how to edit the menu, please see the menu editor article.
Examples:
Can only select each modifier once
Cause: multi-select is not turned on for the modifier group
Can only select a maximum number of 5 toppings for a drink
Cause: maximum for that modifier group is set to 5
Cannot check out an item without selecting ice level
Cause: minimum for the modifier group is set to 1
Cannot check an item out as dine-in
Cause: dine-in is not selected as an available fulfillment method for that specific item
Cart does not reflect taxes and fees
This is due to how differently taxes and fees are applied based on downstream customer selection.
Snackpass Service Fee is only applied to card orders
Some stores charge a customer → store convenience fee on card orders
To reduce confusion in the customer experience, Snackpass recommends stores to withhold the total amount at this step and update the customer later in checkout once payment method is selected.
Pay Later
To create a saved order
Add all items in the order to the cart
Press the send button on bottom right
Enter customer's phone number. This is optional as the phone number can be skipped.
Enter customer's name (auto-populates if already a Snackpass user).
This order has now been created and can be viewed in the orders at the bottom right of the screen, and by going to the left side menu and clicking on the upaid tab.
To view, modify, cancel, and check out an unpaid order
Click the the orders tab at the bottom right of the screen
Tap on the unpaid button on the left to view all unpaid orders
Select an order to open and have the option to execute the following actions:
View the orders details
Print a label for a single item, or print label or receipt for the entire order
Void Order: This button will cancel the entire order.
Reopen - This button opens the order back up in main page to edit the cart. Press on send again to save changes. Press done if no changes were made.
Checkout: It completes the check out for your customers.
Kitchen Journey
Here is how a saved or pay later order is sent to various devices in the kitchen:
Orderhub
The orders are shown and indicated as unpaid orders in the orderhub.
You can't cancel unpaid orders in the orderhub, only on the kitchenOS.
Once the unpaid order is sent, it will show up on the orderhub, kitchen display system and it will be printed if auto-accept is enabled.
If auto accept is not on, order must be accepted on the orderhub before being printed and going to kitchen display system.
KDS
All unpaid or pay later orders will show unpaid on top.
For newly added items, the kitchen display system tile will show the new items with blue highlight and NEW tag.
For changed items, the kitchen display system tile will show an arrow next to the modified items with purple highlight and CHANGED tag.
For removed items, the kitchen display system tile will cross out the removed items with orange highlight and a VOID tag.
Canceled unpaid orders will be removed from kitchen display system.
Printer
UNPAID will show at the top of label and paper receipts for unpaid orders
Paper receipts and labels will print when a purchase moves to started for the first time (when the order is accepted either automatically because of auto accept or by accepting manually on the order hub or dashboard).
For changes made to the order, additional receipts or labels will NOT automatically print.
However, the receipts or labels can be manually reprinted in the kitchenOS orders tab. Individual labels or whole order can be reprinted. New receipt and label will reflect the addition or deletion.
Only receipts for cash purchases will automatically print the receipts upon charge , this is to trigger the cash drawer to open. Receipts for card payments do not automatically print receipts.
Paid receipts can be manually printed from the kitchenOS and orderhub.
SMS Messaging
Customers will receive a text for an unpaid order when the countdown timer runs out but not if an order has finished early. If a restaurant does NOT want it to automatically text the customer, they should mark the item as complete before timer runs out.
Once the order has been paid, customers will receive texts:
With their receipt that links to the app (if they have it) or online ordering website with the receipt.
When the order has been completed (either finished early or countdown timer runs out).
Limitations
Order fulfillment type cannot be changed after the order is created. Pressing the reopen button on the kitchenOS for an pay later order only allows for editing cart content.
Preset Discounts
Existing preset discounts will be displayed on the left side menu on the discounts tab. Discounts can be created on the Dashboard under Menu > Promos. For creating a custom discount on the kitchenOS, refer to the Keypad section below.
Only discounts that were set to display on the kitchenOS will display here.
Upon selection, discounts will be automatically applied to cart following the preset discount logic. Below are some examples of discount logics:
Products
One per cart: The discount will apply to the highest cost item in cart
Limited to select items or categories: The discount will only apply if eligible items are in the cart.
Add-ons are discounted: If not selected, then discount will only apply to item cost, not modifier costs.
Keypad
The keypad tab allows the user to apply a manual discount or a custom charge to the cart. This currently does NOT work on Pay Later orders. Only pre-set discounts can apply to Pay Later orders.
Flat $ Discount or Upcharge
Flat $ discount
Enter the desired $ amount and hit on the discount button.
Press the < button to backspace and edit the entered number.
Flat $ charge
Enter the desired $ amount and hit on the charge button.
Percent % Discount
Enter the desired percentage for a discount, then hit the discount button.
Percent charges are currently unsupported.
Editing Discounts
Tapping on a discount in the cart takes the user back to the keypad. To edit the discount, the user can press on the < button to backspace and enter a new value or type of discount (flat vs percentage). Selecting the discount or charge buttons will finalize the edit.
Adding Discount Notes
Notes can be added by pressing the pencil icon on the bottom left corner. When you export order summary and details from the Dashboard, these discount notes will appear there.
Negative Subtotal
If the flat discount amount exceeds the cart subtotal, then the cart would generate a negative subtotal as shown in the example below. In order to bypass this, the discount has to be adjusted or more items have to be added to exceed the discount amount.
Manager Approval
If employee PIN requirement is turned on for the store, then discounts would require manager approval. Specifically, a non-manager user would not be able to complete checkout until the manager PIN is entered on this screen:
Discount permission can be set up on the on your Dashboard. The employees should be edited as follows:
Go to the team section on the left side menu and select users.
To the furthest right of each user, there are three dots (...), click on that button and then select edit.
Scroll down to the very bottom of the pop up window to KitchenOS section.
Check mark the discounts box so that employee's PIN can provide manual discounts.
To learn more about the Team tab, please refer to this article.
Manual Entry Of 3P Orders
Under payment method, Third Party should display as an available payment method next to Card and Cash.
The purpose of this is for you to enter your orders where payment has already been taken on a third party platform, such as Doordash, UberEats, Grubhub, Venmo, meal swipes, etc, with delivery orders being the most popular use case. This allows the orders to be entered into our system and sent to your Snackpass orderhub, printers, and kitchen display systems. Please remind that Snackpass does NOT actually collect any payment for these.
After selecting Third Party on this screen, a list of pre-set delivery platforms will be displayed for another selection.
This list can be edited on the Dashboard under Settings > In Store Orders as shown here:
Note: If you would like for your 3P delivery orders to be automatically sent to our printer and KDS, please refer to this article to learn how to integrate Deliverect for your 3P orders.
Gift Cards
Purchasing A Digital Gift Card
Digital gift cards can't be purchased on the kitchenOS, however, by clicking the purchase gift card button on this idle screen, that will take user to scan a QR code that will redirect them to the store's online ordering site to complete the purchase of the gift card.
Redeeming a digital gift card on the kitchenOS is also possible! Since digital gift cards are linked to customers phone numbers, by simply typing in the customer's phone number the kitchenOS will show the option in case they want to use their gift card credit.
Purchasing A Physical Gift Card.
In order to be able to purchase physical digital gift cards, these have to first be enabled on the dashboard, under GROWTH SUITE > GIFT CARDS. If you want to learn how to enable them, please refer to this article.
Once they're enabled, physical gift cards can be purchased through the kitchenOS by clicking on the gift card option on the left side menu.
Then you have to select the amount for the gift card.
Add the gift card code found on the back of gift card, or scan the code bar if you have a a gift card scanner.
Redeeming A Physical Gift Card On KitchenOS.
When the user is prompted to the payment method, select OTHER PAYMENT METHODS and select Gift Card
This will then prompt you to add the gift card code and PIN, or you could alternatively scan the gift card's code.
After you do this, the gift card credit will be added to the cart.
Switching Between KitchenOS Mode And Kiosk Mode
You have the possibility to use your duo register on both kitchenOS mode and kiosk mode. To switch from kitchenOS mode to kiosk mode please do the following:
Once you're logged into your device, please click on the upper left corner button that reads SIGN OUT.
The sign out button will then prompt you to confirm if you would like to exit that screen. Select yes.
You will be brought back to the initial screen where you can then select Kiosk Mode.
After clicking on the kiosk mode button, it will bring you to the Tap To Order splash screen, which indicates that you're already in kiosk mode.
Now, if you're in kiosk mode, and want to switch back to register mode, this is what you will have to do:
Tap on the the Tap To Order screen to go to your store's menu.
Once you're on the menu screen, tap five times or long press for 5 seconds on the upper left corner, where your logo is.
When you tap on that corner, you will get to the kiosk settings. To go back to kitchenOS mode, select the option that says Order Mode.
This will bring you to your initial kitchenOS screen.
Attendance On KitchenOS
Attendance is not just limited to the orderhub, now, your staff can clock in, clock out, or take breaks by using the duo register. In order to perform these actions, here's what your employees will have to do:
Access the kitchenOS with their PIN and once the employees are on the menu section, they will have to swipe to the left from the right hand side to open up the the clock in / clock out option.
Next, the kitchenOS will ask the employee to enter their PIN.
Once the PIN is entered, employees will confirm they want to clock in.
The kitchenOS will display a message confirming the employee is clocked in.
If the employee wants to clock out or have a paid or unpaid break, they will have to open up the right hand menu again to enter their PIN once more, and click on either the clock out or the unpaid break options.
Rewards Redemption On KitchenOS
Redeeming rewards on kitchenOS mode is now possible. If you want to enable kitchenOS rewards, please follow the next steps:
Log into your dashboard and on the left side menu go to SETTINGS - IN STORE ORDERS.
Scroll down and find the Rewards Section.
Toggle on Register Rewards.
Restart your kiosk app on the duo register to the changes are reflected.
Note: It is important to notice that, you will be able to turn on register rewards, but you won't be able to turn them off. If you ever want to turn them off, please contact our support team to request that.
Now, to redeem a reward on kitchenOS mode, the process is quite simple.
Add items to your cart on the duo register.
Proceed to check out and type in your or the customer's phone number.
If the account attached to that phone number has rewards, the next screen will display them for the customer to choose from the rewards they already have, or redeem one with the points they have..
Click on use to the right side of the reward to redeem it and use it. It is important to know that customer's cart has to have the item of the reward of their selection, otherwise, they won't be able to use it. For instance, if the customer is going to use a Free Drink reward, at least a drink needs to be on their cart. If the cart doesn't have that item, we recommend going back to the menu and add that item before checking out.
The reward has been added to the customer's order. You will have visibility of the reward used on your dashboard, order hub and receipt.
If you're a store that has multiple locations, and would like to enable chain rewards so customers can earn points at any location and redeem rewards across your stores too, please contact our support team to request this feature to be enabled.
Custom Charge Only Purchases
On the Snackpass register, you now have the capability to place orders consisting solely of a custom charge. This functionality proves to be very valuable, particularly for selling items that are not included in your standard menu offerings. If you'd like to place a custom charge only order, follow the next steps:
Go to your register and access register mode with your assigned PIN.
Once you're in, go to the left side menu and click on the Keyboard tab.
When you click the Keyboard tab, you will be able to type in a custom flat charge.
After typing it in, click on the bottom button that reads charge and the custom charge will be immediately added to the cart.
We highly suggest then adding a note to your custom charge to include a description of what the custom charge is for. You can do this by clicking on the arrow pointing down next to Order on the upper right corner, and then clicking on Add Order Notes. These notes will be shown on the KDS, orderhub, receipts and the register's order management tab.
When you click on the Add Order Notes button, you will be prompted to a screen where you will be asked to type in the note you wish to add. After you type it, click on Continue.
To finalize, proceed to the check out process as you would with any other order.
If you added the order notes, this is how they will be showing across different platforms:
Register's Order Management
Orderhub
KDS
Receipts
Now, if you did NOT add any order notes, here's how they would be shown across different platforms:
Register's Order Management
Orderhub
KDS
Receipts
Important Notes
1.- All custom charges only purchases will display zero items across platforms across platforms: register's order management, orderhub, KDS or receipts. This is because a custom charge is not an item that is part of your menu.
2.- Custom charge item notes, which are added by clicking on the pencil in the bottom left of the keypad, will not show on the KDS, orderhub, or receipts. These will only be shown on the register's order management. This is why we highly suggest adding order notes instead.
Supported and Unsupported Features
These Features Are Currently Live For All Stores
Order entry for take out, dine in, delivery
Manually enter third party orders. 3P providers (UberEats, DoorDash etc.) can be customized
Accept card, cash & manually keyed card payment
Catering orders
Apply preset discounts
Skip phone number
Reward redemption on kitchenOS mode
Buy physical gift card
Save Order / Pay Later
View open tickets, completed orders & order details
Manually discount by any $ or % amount on the entire order
Manually add custom surcharge by $ amount
Search menu items
Inventory feature to mark items as sold out or in stock
Ability to view tips
Kitchen status tab that allows you to put your store in rush hour, pause or set as normal
Multi location rewards
Order management to configure pickup times
Cash drawer management
Gift card redemption
Attendance management
These Features Are Coming Soon
More promotion types on kitchenOS
These Features Are Not Supported
Split payment
Promo codes. However, employee discounts can be used instead.