Manage your restaurant's employees from Settings > Team in the Snackpass Dashboard. You can add employees, assign permissions, manage user access, and update existing profiles.
User Access Types
When adding a team member, you can choose from three access types:
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Dashboard Only | Access to the Snackpass Dashboard website. The user does not need a register PIN. |
Device Only | Access to SnackOS devices using a register PIN. The user does not receive dashboard access. |
Both | Access to both the Snackpass Dashboard and SnackOS devices. |
Choose the access type based on what the employee needs to do.
For example:
Dashboard Only: An accountant who only needs access to sales and reporting information.
Device Only: A cashier who works at the restaurant and needs to clock in or use register.
Both: A manager who needs to manage the restaurant from the dashboard and use SnackOS.
Add A Team Member
To add an employee:
Go to Settings > Team in the Snackpass Dashboard.
Click Add Person in the upper-right corner.
Select the appropriate access type: Dashboard Only, Device Only, or Both.
Enter the required information and configure their permissions.
Save the new team member or send their invitation, depending on the access type.
Dashboard Only
Dashboard Only users sign in to the Snackpass Dashboard with their email address. They do not need a register PIN.
When creating a Dashboard Only user:
Enter the user's email address.
Enter their job title.
Open the Permissions section, and select a preset role, such as Admin, Manager, or Accountant.
Or manually select the permissions the user should have.
Click Send Invite.
The user will receive an email invitation to access the dashboard.
Important: Dashboard invitations expire after 7 days.
Pending Dashboard Invitations
You can check the status of sent invitations under Settings > Team > Pending Invites.
For pending invitations, you can:
Resend the invitation.
Cancel the invitation.
Once an invitation is accepted, the user will appear with the rest of your team members.
Device Only
Device Only users are added directly to your team. They do not receive an email invitation or dashboard access. When creating a Device Only user, enter:
First Name
Last Name
Phone Number (optional)
Identifier
Job Title
Wage
PIN
Note: An employee PIN is generated automatically when creating the profile. You can edit the PIN and replace it with one of your choice.
The employee's PIN is used to clock in and clock out and to perform actions on SnackOS based on their assigned permissions.
After entering the employee's information:
Configure their SnackOS permissions.
Click Save.
SnackOS permissions determine which actions the employee can perform with their PIN, such as interacting with the cash drawer or processing refunds.
Tip: After adding a new Device Only employee, restart the SnackOS device so their new PIN is available.
Both
The Both access type combines Dashboard and Device access into a single profile.
Users with Both access have:
Dashboard access with assigned Dashboard permissions.
SnackOS access with an assigned Register PIN and SnackOS permissions.
When creating the profile, enter the required Dashboard and employee information, then configure both sets of permissions, and click on SEND so they receive their invitation via email.
Edit An Existing Team Member
You can update an employee's profile, permissions, or access type at any time.
Go to Settings > Team.
Find the employee you want to update.
Click the three-dot menu next to their name.
Select the EDIT option to update their profile or permissions.
Save your changes.
From the employee's profile, you can update their permissions by selecting or clearing individual permission boxes.
You can also change their access type between:
Dashboard Only
Device Only
Both
Send A Password Reset Email
If a team member has forgotten their Dashboard password:
Go to Settings > Team.
Click the three-dot menu next to the employee's name.
Select Send Password Reset Email.
The employee will receive an email with instructions to reset their password.
Remove A Team Member
To remove an employee:
Go to Settings > Team.
Click the three-dot menu next to the employee's name.
Select Remove.
Confirm the removal if prompted.
Important Notes
Payouts Permission
The Payouts permission cannot be changed by restaurant users.
If you need to add or remove a user's Payouts permission, contact Snackpass Support through one of the following channels:
Email: [email protected]
Partner App
Phone: 1-866-868-2146
Changes to Payouts permissions require an additional security verification process.
Clock-In And Clock-Out SMS Messages
If an employee or user is not receiving their clock-in or clock-out SMS messages because they previously opted out, they need to resubscribe to SMS messages.
To resubscribe, send Start to 1-833-680-1127.
If you have any questions about the Team feature, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!