[IMPORTANT] If you are having issues with your delivery integration, please contact our support team so they can assist you with your problem. For any issues that we are unable to resolve, we will contact Deliverect on your behalf to provide a resolution.
In case you need to contact Deliverect directly, as of 2023, Deliverect has moved from phone support to live chat support. You can find their live chat by clicking on the green chat bubble on the bottom right corner of your Deliverect dashboard (not Snackpass Dashboard). If you have trouble finding your Deliverect login in your email, please send an email to [email protected] for assistance.
General Overview
Deliverect is a delivery integration company that Snackpass has partnered with to provide smooth and stable third-party delivery integration into our POS. This means that your delivery orders (such as Ubereats, Doordash and other platforms) can be sent to our orderhub tablet, print out from our receipt and label printers, display on our kitchen display screens (KDS), and have their sales data shown on our Snackpass Partner Dashboard.
Not only that, having all of your third party delivery platforms integrated with us using Deliverect also means that you can change menu prices, and inventory status of products all in one place!
So, with delivery integration, say goodbye to:
Handwriting all your delivery delivery orders
Having an army of tablets on your already crammed kitchen counter
Managing multiple delivery tablets every time you want to make the same menu and store setting changes across the board
Having to manually consolidate sales data across all your delivery platforms + in store orders
If you are interested in learning more about Deliverect, you can continue reading the rest of the article first, then access your dashboard to request the integration, and we will take care of the rest.
Current Platforms Supported
We currently are able to provide comprehensive integrations with almost all major U.S. delivery platforms:
Uber Eats
Doordash
Grubhub
Fantuan
Hungry Panda
PopMenu
Onboarding Process
These are the steps needed for your integration to be requested.
Log into your dashboard and navigate to the left side menu to Growth Suite > Delivery Integrations
When you click on the delivery integrations tab, click on the blue button that reads +New Integration.
After you click on it, you will be asked to enter your contact info, and select the platforms that you wish to integrate.
When you choose the platforms to integrate, you will be asked to provide the link for these platforms, and confirm if you would like any mark up in pricing on them.
Read the terms of service at the bottom, check the box, and send the request.
We will then receive your request and our team will start working on it. We will take your Snackpass menu as the template, and make any requested price or item adjustments. Your menu will be constantly synced with your Snackpass menu for automatic updates of products when you do them on the Snackpass POS. Your Deliverect menu is then published to the delivery platforms, and Deliverect works with the delivery platforms to activate the delivery channels to get it live.
New integrations are sent to Deliverect in batches on a weekly basis. They usually take a week, but it can sometimes take up to 2-3 weeks based on the complexity of the store setup, platform or communication between Deliverect and the delivery platforms, holidays, etc. Our sales team will be in contact with you to let you know the status of your integration setup and the expected live date. Here is a general timeline:
New integration requests are sent by Snackpass to Deliverect on Thursday
The new integration is turned live the following Wednesday.
Feature Walkthrough
Integration with the Snackpass POS
The goal of our delivery integration is to make handling delivery orders almost operationally indistinguishable from handling your in-store orders. Orders will print out from the same printers, be displayed on the same order management tablets, and be documented and searchable on the same dashboard.
Below we will outline a few ways we help you identify your integrated delivery orders while minimizing any operational changes that your staff would have to make to manage those orders.
Orderhub
Orders will be displayed on the orderhub the same way Snackpass orders are displayed. However, unlike Snackpass orders:
There's no need to accept the order. All orders are automatically accepted on the orderhub.
The orders will have a 3P label, start with a two-letter initial that represents the delivery channel name, and also have Delivery in the order name.
UE = Ubereats
DD = Doordash
GH = Grubhub
FT = Fantuan
HP = Hungry Panda
Order level notes will appear on the top of the order.
Kitchen Display Screen
Similar to the orderhub, integrated delivery orders will have a 3P label, start with a two-letter initial that represents the delivery channel name, and also have Delivery in the order name. Order level notes will show on the top of the order.
Printers
Receipt printers and label printers will print out delivery orders in the same format as Snackpass orders, but have similar labelings with two-letter initials and a Delivery denotation. For instance:
Snackpass Partner Dashboard
Both live and past orders will display on the Dashboard under the Orders tab in the exact same way as Snackpass orders, with the difference being that there's no way to do refunds or upcharges on our dashboard. To do so, please use the delivery channel dashboard.
You can filter for orders based on Snackpass vs Integration orders under both the Source and Channel filters on the top. Checking Integration and selecting the desired channels will display sale summaries and orders below of just orders in those delivery channels.
We recommend you to use this data as an additional source of truth for accounting when comparing to your payouts from the delivery channels.
Important: Snackpass and Deliverect do NOT handle any payments related to delivery orders. All we do is shuttle information and settings back and forth between the platforms. All payments between delivery customers, delivery platforms, and your business is out of our control.
Backend Settings
Think of Deliverect as the middle person between Snackpass and your delivery channels (Ubereats, Doordash, Grubhub, etc). Snackpass does not send any in/out of stock updates directly to your delivery platforms, and your delivery platforms do not send any sales data and order updates directly back to Snackpass. Instead, all of it is mediated by Deliverect that constantly shuttles that information back and forth. This is why your Deliverect dashboard exists, and it's important to understand when to use the Snackpass system, Deliverect dashboard, and your original delivery channel dashboard.
| Snackpass POS + Dashboard | Deliverect Dashboard | Delivery Channel Dashboard |
Adjust Delivery Hours |
| ✓ | X |
Set a bulk % increase in delivery prices from Snackpass menu* (usually to offset commission charged by platforms) |
| ✓, under Menus > Optimization | X |
Mark item as in/out of stock (86ing) | ✓ |
| X |
Change Item Price* | ✓, there's a storewide % price increase set. | ✓, if there is not a % price increase | X |
Change product details, such as photo, description, and modifications | ✓, will auto-sync to Deliverect | ✓, can also directly edit on Deliverect | X |
Add new items to delivery menu | ✓ on Snackpass first -> | ✓ then publish new item on delivery channels on Deliverect | X |
Adjusting taxes per item |
| ✓ | X |
View delivery order details and summaries | ✓ | ✓ | ✓ |
View commission and fees charged by your delivery channels |
|
| ✓ |
Refunding Delivery Orders |
|
| ✓ |
Change prep time for Delivery Orders |
|
| ✓ |
[IMPORTANT] If there is an "X" under "Delivery Channel," please do NOT perform those actions or it will break your integration and cause orders to fail. Rule of thumb: after integration goes live, please try to do everything outside of your original delivery channel dashboard and tablet other than the last 4 action items.
*Note: Many of our partners set a percent based increase in price from their in-store menu for their delivery prices to offset the high commissions charged by their delivery platforms. If you do not have a storewide price increase set, then your Deliverect menu prices are essentially completely separate from your Snackpass menu prices, and you should adjust them directly on the Deliverect dashboard.. However, if you do have a storewide price increase set, then your Deliverect menu is actually constantly synced with Snackpass, and any price adjustments done on Snackpass will automatically by synced over to your delivery platforms via Deliverect with the % increase automatically factored in.
FAQs
If I pause the store on Snackpass, will that pause the delivery channels as well?
Yes
If you 86 an item on Snackpass, will that also mark items sold out automatically on the delivery channels menus?
Yes
If I make a menu or inventory change on Snackpass, how long does it take for the update to reach my delivery platforms?
It usually happens immediately and can depend on Deliverect's server load or your network speed. You can also force a product sync on the Deliverect dashboard under Locations > Sync Products.
If I update the contents of a menu item, will that automatically reflect on my delivery channel menus?
Yes
If I change the price of an item for Snackpass, will that change the price for the delivery menus as well?
Yes, if you have a % price increase set under Menu Optimization. If not, the price will remain separate unless you make pricing changes directly on the Deliverect dashboard.