The Snackpass Kitchen Display System (KDS) is a digital screen system that
effectively manages customer orders for our partners. Our KDS is custom-built for high volume order management by replacing paper order tickets and enabling staff to easily organize, prioritize, and track orders with real time cloud order management.
Hardware
The KDS comes in 3 sizes
11” Tablet (Mini)
15.6” monitor
21.5” monitor
Note: The 11” tablet van be either velcro'd to a surface or placed on a tablet stand. The larger monitors share a universal flex mount that can either be attached to counter or a wall.
[Mini KDS] See photo below for velcro application:
Functionality
The Snackpass Kitchen Display System (KDS) enables your staff to manage orders at both the item and order level. Individual items can be marked as in progress and complete; when the entire order is ready, the ''complete'' button will then notify customers that their order is ready for pickup. Blinking tickets and sound alerts for new orders draw employees' attention.
Snackpass KDS Order Flow
Customers order via App, Kiosk, Online Ordering, Register.
The store selects pickup time on their POS tablet (i.e. 10 minutes until pickup) if auto accept is not on, or the order goes through with the estimated pickup time you configured on your dashboard if auto accept is on.
Employees work together on orders with KDS. On the image below, you can see the last two items have green checkmarks, this would mean that those items are completed, and you will see how many items are completed at the very top, next to the customer name. In order to mark items as completed employees have to click on the checkmark button twice. Your employees will also have the possibility to simply mark the order as complete with the button at the bottom of the order. It is important to notice that, if your store has multiple KDS devices, every single action performed on either one of the KDS will reflect on the other KDS devices as well.
Employee hits the complete button on KDS. It is NOT necessary for you to individually mark the items as completed for the order to be marked as fully complete, if you click on the complete button at the bottom of the order, the order will be cleared out.
Note: There is no way to currently recall an order that has been marked as completed. Though you can look at the order in the order history tab explained later in this article.
Why use a KDS?
Better prioritize orders with a live countdown timer to pick-up time
Reduce errors. In the restaurant industry 62% of mistakes are from incorrect orders.
Use multiple tablets to manage orders rather than relying on paper tickets.
Manage up to 6 orders at once on one screen.
Multiple Usage Modes
Traditional Mode:
Clicking on individual items will mark that item as complete.
The yellow check appear first, if tapped a second time, the yellow check will turn green.
Long press on the item will revert it to the previous state (green check → yellow check → no check)
Colors
Green = Completed orders
Red = Overdue orders
Yellow = Halfway through the estimated order completion time
Dark Gray = All orders start in this state.
Unpaid orders will show have the unpaid tag on top.
For added items → the KDS tile will show the new items with blue highlight and the NEW tag.
For changed items → the KDS tile will show an arrow next to the modified items with purple highlight and tag them as CHANGED.
For removed items → the KDS tile will cross out the removed items with orange highlight and tag them as VOID.
Canceled unpaid orders will be removed from KDS
Boba Mode/Handoff Mode:
Go to settings by tapping on the upper left corner button with the three lines to toggle Boba Mode on and off.
Boba Mode - Recommended when per item tracking is not necessary. KDS functionality will be limited to notifying guests when order is complete.
Once Ready is clicked, the tile will be removed from the KDS.
Item Summary Mode:
The notepad icon is the toggle to switch to summary mode.
The Summary Mode option allows a cook to see a list of similar items totaled so they can be made all at once. For example, if there are 5 Mango Agua Frescas to be made, with summary mode, the number of cheesecakes will total in one box to prevent having to manually count all tickets.
Different modifiers for the same menu item will split the items
Order History
You have the possibility to check your order history as well, for already completed orders:
You have to tap on the upper left corner button with the three lines are.
Then, click on the ready for pickup button.
A history of previous completed orders will display.
KDS And Pickup Board Use
Currently, in order for a Pickup Board to work accurately, you will need to have a an orderhub or a KDS.
Orders that are in progress on the KDS will display that state on the Pickup Board TV, however, it will be until the order is marked as ready or complete on either the orderhub or the KDS that it will move to the READY status on the TV too.
