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Installation: KDS setup guide
Installation: KDS setup guide

Mount and setup your Snack KDS following this process

Updated over a week ago

If you have any trouble following the below setup process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!

KDS guide

Lenovo M10: The Snack 10" KDS

Microtouch IC-156P-AA2: The Snack 15" KDS

Microtouch IC-215P-AA2: The Snack 21" KDS

KDS mini (Lenovo M10 tablet) - 10”

  1. Unbox the tablet

  2. Turn the power on using the power button

  3. Connect to the internet

    Note: The 10” KDS model does not support an ethernet connection, the device must be connected over WiFi

  4. Connect the charging cable

    Note: use a power strip or extension cord as needed

    1. Lenovo tablets have a battery protection mode that is sometimes toggled on. This will prevent the charging to exceed 60% and will stop showing the device as charging. The purpose is to prevent battery degradation (If desired, to toggle this off, go to the tablet settings)

      Warning: if the tablet is unplugged for extended periods of time, the device will lose power - Snackpass recommends that the device is left on the wall and plugged in at all times to avoid any device downtime or damage

  5. To register the device to your store, follow this guide

  6. Find a location for the KDS

    Warning: Avoid locations near hot surfaces & locations that will come in contact with moisture

  7. Follow the below instructions to mount the KDS on the countertop stand:

    1. Place the tablet on the countertop stand provided

    2. Tidy up the cabling so that it will not get caught or snagged and is as hidden/neat as possible

  8. Follow the below instructions to mount the KDS with velcro:

    1. Wipe clean the wall surface for the desired location

      1. Make sure the wall surface is free of debris, moisture and sticky substances

    2. Take the velcro strip and remove the paper backings - place on the wall as shown below and press firmly on the velcro strip for 30 seconds

    3. Remove the paper backings on the other side of the velcro strip and place on the rear of the tablet - press firmly on the velcro strip for 30 seconds

    4. Velcro the tablet to the wall - press on the sides of the black edges of the tablet, not on the screen itself as that could damage the electronics

      Note 1: it is important to make sure that the tablet is firmly on the wall before removing your hands

      Note 2: The location to apply pressure is important to avoid damage to the tablet

      Note 3: Pressing firmly is crucial to making a good bond for the adhesive but avoid pressing too hard as to not damage the tablet

  9. Tidy up the cabling so that it will not get caught or snagged and is as hidden/neat as possible

Your setup should now be complete! Run a test order and see what that KDS can do!

KDS (Microtouch screen) - 15” or 21”

  1. Unbox the Microtouch screen

  2. Find a location for the KDS

    Warning: Avoid locations near hot surfaces & locations that will come in contact with moisture

  3. Follow the instructions below to setup the universal wall mount

    1. List of parts provided for the chosen surface to mount connection:

      1. If you plan to install the universal wall mount onto a wall as your chosen surface, use the following method:

      2. If you plan to install the universal wall mount onto a ledge as your chosen surface, use the following method:

    2. For both types of chosen surfaces, follow the instructions below to attach the universal mount arm and the Microtouch monitor

      1. List of parts provided for the rotating arm and the Microtouch mounting:

      2. To install the rotating arm and the Microtouch monitor:

      3. To route the cables to the monitor (power and ethernet cables):

      4. To counterbalance the arm:

        1. Using the 7/32 Allen Key provided, turn the set screw clockwise

        2. Press down on the arm as shown in the diagram.

        3. Repeat (you might have to turn the screw more than 20 full rotations)

        4. Press down on the arm until monitor holds position (see video on next step)

      5. Confirm counter balance (the arm should maintain its position when moved and not drift upward or downward):

      6. If support is needed, contact Snackpass customer support

  4. Once the KDS has been fully mounted, connect the power cable and turn on the Microtouch

  5. Connect to the internet

    1. The preferred connection method is an ethernet connection but WiFi will work as well

  6. To register the device to your store, follow this guide

  7. Tidy up the cabling so that it will not get caught or snagged and is as hidden/neat as possible

Your setup should now be complete! Run a test order and see what that KDS can do!

References

Attachment icon
7000_instructions.pdf
Attachment icon
installation_8111-installation-instructions.pdf
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