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Installation: Cash drawer setup guide
Installation: Cash drawer setup guide

To install a cash drawer into the Snack ecosystem, follow the below guide

Updated over a week ago

If you have any trouble following the below setup process, please contact the Snack customer support team at +1 866 868 2146 (call) or message us using the Partner App!

Connection method options

Duo register

Receipt printer

Note: The Duo register connection is the preferred configuration

Note: As of November 15th, 2023, the Duo register can now be directly connected to the Snackpass cash drawer through the built-in RJ12 port. The cash drawer must be a 12V cash drawer (Legacy Snackpass cash drawers shipped prior to November 15th, 2023 will not work with this feature, a hardware upgrade will be required) - 24V cash drawers will not work with the Duo register

Duo register setup

  1. Take the RJ12 cable that is connected to the cash drawer and plug it into the 'RJ12' port on the Duo register which can be found at the bottom of the register's main display

    Port and product guide

    Note: the cash drawer is powered through the RJ12 cable and does not need any additional cables attached

  2. Make sure the Duo register is connected to power and powered on

    1. The Duo register should already be connected to the internet and registered to your restaurant on the restaurant dashboard

  3. Go to the restaurant dashboard to associate the cash drawer with the Duo register

    1. On the dashboard under Devices, click on the Duo register

    2. Click Edit and scroll down to cash drawer settings

    3. Click + Create and give the cash drawer a name - click submit

    4. Now under Settings, toggle on Allow cash payments

  4. Run a test order and select the cash payment option - the cash drawer should automatically open

    1. If it does not open automatically, make sure the RJ12 cable connections are secure in the Duo register

    2. If it still does not open, contact Snackpass support

Your setup should now be complete! Run a test order and see what that cash drawer can do!

Receipt printer setup

  1. Remove the back cover of the Snack receipt printer (Model M30) and plug in the RJ12 cable

    Note: Confirm that you have the right cable. The RJ12 cable will have 6 pins and the connector is slightly smaller than an ethernet cable

  2. Make sure the printer is connected to power and powered on

    1. Note: The printer should already be connected to the internet and registered to your restaurant on the restaurant dashboard

  3. Put the back cover on the printer back

  4. Attach the other end of the RJ12 cable to the cash drawer

    Note: the cash drawer is powered through the RJ12 cable and does not need any additional cables attached

  5. Go to the restaurant dashboard to associate the cash drawer with the printer

    1. On the dashboard under Devices, click on the receipt printer

    2. Click Edit and scroll down to cash drawer settings

    3. Click + Create and give the cash drawer a name - click submit

    4. Make sure that cash payments are enabled on the register and/or kiosk (toggle on Allow cash payments by clicking on the kiosk/register in Devices and clicking Edit)

  6. Run a test order and select the cash payment option - cash drawer should automatically open

    1. If it does not open automatically, make sure the RJ12 cable connections are secure in the printer and the cash drawer

    2. If it still does not open, contact Snackpass support

  7. Tidy up the cabling so that it will not get caught or snagged and is as hidden/neat as possible

Your setup should now be complete! Run a test order and see what that cash drawer can do!

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