If you have any trouble following the below setup process, please contact the Snack customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Connection method options
Note: The Duo register connection is the preferred configuration
Note: As of November 15th, 2023, the Duo register can now be directly connected to the Snackpass cash drawer through the built-in RJ12 port. The cash drawer must be a 12V cash drawer (Legacy Snackpass cash drawers shipped prior to November 15th, 2023 will not work with this feature, a hardware upgrade will be required) - 24V cash drawers will not work with the Duo register
Duo register setup
Take the RJ12 cable that is connected to the cash drawer and plug it into the 'RJ12' port on the Duo register which can be found at the bottom of the register's main display
Note: the cash drawer is powered through the RJ12 cable and does not need any additional cables attachedMake sure the Duo register is connected to power and powered on
The Duo register should already be connected to the internet and registered to your restaurant on the restaurant dashboard
Go to the restaurant dashboard to associate the cash drawer with the Duo register
On the dashboard under Devices, click on the Duo register
Click Edit and scroll down to cash drawer settings
Click + Create and give the cash drawer a name - click submit
Now under Settings, toggle on Allow cash payments
Run a test order and select the cash payment option - the cash drawer should automatically open
If it does not open automatically, make sure the RJ12 cable connections are secure in the Duo register
If it still does not open, contact Snackpass support
Your setup should now be complete! Run a test order and see what that cash drawer can do!
Receipt printer setup
Remove the back cover of the Snack receipt printer (Model M30) and plug in the RJ12 cable
Note: Confirm that you have the right cable. The RJ12 cable will have 6 pins and the connector is slightly smaller than an ethernet cable
Make sure the printer is connected to power and powered on
Note: The printer should already be connected to the internet and registered to your restaurant on the restaurant dashboard
Put the back cover on the printer back
Attach the other end of the RJ12 cable to the cash drawer
Note: the cash drawer is powered through the RJ12 cable and does not need any additional cables attached
Go to the restaurant dashboard to associate the cash drawer with the printer
On the dashboard under Devices, click on the receipt printer
Click Edit and scroll down to cash drawer settings
Click + Create and give the cash drawer a name - click submit
Make sure that cash payments are enabled on the register and/or kiosk (toggle on Allow cash payments by clicking on the kiosk/register in Devices and clicking Edit)
Run a test order and select the cash payment option - cash drawer should automatically open
If it does not open automatically, make sure the RJ12 cable connections are secure in the printer and the cash drawer
If it still does not open, contact Snackpass support
Tidy up the cabling so that it will not get caught or snagged and is as hidden/neat as possible
Your setup should now be complete! Run a test order and see what that cash drawer can do!