The Receipt printer is a thermal printer designed for printing on standard receipt paper. This printer can be connected to the store network via an Ethernet connection and registered through RDB. The purpose of this guide is to assist with the setup and configuration of the receipt printer.
For additional information regarding your printer, please see the user manuals linked below:
Table Of Contents:
Setup
Place the printer in the desired location on or below the counter
Assemble the power cable by plugging the two cables together at the power brick.
Remove the rear & bottom plate(s) to connect the power cord.
To remove the rear & bottom covers, start by placing your fingers in the opening located at back/bottom of the printer and pull away from the printer
Note: For all models, do not pull too hard to avoid damage to the printer; very little force is needed to remove the plate. Additionally, you may need to free the cable channel by simply bending & removing the pre-cut tab(s). Do not throw this piece away as it can be re-installed.
With the back plate(s) removed, plug the power cord into the printer
For proper alignment: Have the flat face at the end of the power cord facing outward with the arrow pointing towards the power port. If connecting to the internet through an ethernet connection, insert the ethernet cable at this time.
For a cash drawer installation: follow this guide
Note: For proper alignment, have the flat face at the end of the power cord facing outward with the arrow pointing towards the power port. If connecting to the internet through an ethernet connection, insert the ethernet cable at this time.
For a cash drawer installation: follow this guide
Important Notice: Our support team can assist you with WiFi setup & troubleshooting for Epson TM-M30III printers only after you have followed this guide. We prioritize Ethernet connections for optimal performance.
Station Printers (Chit) - Self-setup via WiFi is allowed, support is limited.
Food Trucks - Bluetooth connections are acceptable & support is available.
Please refer to our Prep Station Guide to setup the Chit printer.
5. Plug the opposite end of the power cord into a power outlet
Note: Use an extension cord or power strip as needed
6. After connecting the printer to the outlet, if the LED panel on the printer lights up, the printer is on.
Note: If the LED panel does not light up, press the power button on the printer.
7. Line the top of the backing plate up with the flat part on the top/back of the printer. Fit the cords into the opening at the bottom of the plate and snap the plate inwards.
Note: Your printers caps are interchangeable depending on the orientation of the feed you want! Always ensure the cap with the rubber feet (or cutouts) touch the countertop space.
Receipt Printer WiFi setup
Follow this guide to connect the receipt printer to WiFi. Additionally, you can also click the link for a video: Link
Getting the SimpleAP Start Printout
First, turn the printer on by pressing the power button. Wait for a moment while it powers up. The printer will automatically print a SimpleAP Start page. This page contains critical information including a QR code and the “SSID” (Network Name) for the printers onboard network.
Note: If a USB or Ethernet cable is connected to the printer, the SimpleAP Start page will not automatically print.
Scan the QR Code on the SimpleAP Start Page
Next, open the camera app on your smartphone or tablet. Point the camera at the QR code on the SimpleAP Start page. A notification should appear on your phone prompting you to join the network shown in the “SSID” section of the SimpleAP Start page. Tap the notification and accept the request to join the network.
WebConfig Start Page
Once you have joined the network, the printer will print a WebConfig Start page. Open the camera app on your smartphone or tablet again and scan the QR code on the WebConfig Start page. If the WebConfig Start page does not automatically print, you will need to manually go to your device’s Wi-Fi settings. Connect to the Wi-Fi network shown in the “SSID” section of the SimpleAP Start page.
Select Wi-Fi in the WebConfig (Website Configuration).
After scanning the QR code on the WebConfig Start page, a web browser should open on your device. In the WebConfig interface, navigate to and select the “Wi-Fi” option.
Enter the Printer’s Serial Number as Password
When prompted, enter the printer’s serial number as the password. The serial number can typically be found on a sticker on the side or bottom of the printer. After entering the serial number, select OK.
Note: The last 10 digits in the ”SSID” section of the SimpleAP Start page show the printer’s serial number.
5. Select your Wi-Fi Network.
In the WebConfig interface, a list of available Wi-Fi networks will be displayed. Select the Wi-Fi network you want the printer to connect to, and then click or tap on OK to confirm your selection.
Note: If you want to connect the printer to the Snackpass provided router, you can contact our support team by going to the "Get Help" tab on the top right, and sending our team a message!
6. Enter Network Password
Next, enter the password for the selected Wi-Fi network in the provided field. Make sure to double-check that you have entered the correct password. Once done, select OK to connect.
7. Confirmation
The printer will now perform the connection process. Once connected, the printer will automatically print a network status page. The network status page confirms that your printer is now successfully connected to the Wi-Fi network. You can now close the web page on your device. Your Epson M30-III Receipt Printer is ready for use.
Your Epson M30-III Receipt Printer is now set up and connected to the Wi-Fi network. If you encounter any issues, refer to the installation guide for troubleshooting steps.
If you have any trouble following this installation process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!