Table Of Contents
1. Connection Issues
Symptoms:
The cash drawer does not open automatically.
No response from the drawer when a transaction is completed.
Troubleshooting Steps:
Verify Cable Connections:
Ensure the RJ12 cable is securely connected to both the dual register / receipt printer and the cash drawer.
Check Device Settings:
Access the devices settings in your Snackpass dashboard.
Ensure the cash drawer is created and attached to the device you connected it to, either the dual register or the printer.
2. Drawer Not Opening
Symptoms:
The drawer remains closed despite completing a cash transaction.
Manual key operation is required to open the drawer.
Troubleshooting Steps:
Check Power Supply:
Ensure the printer or dual register is powered on and connected to a functional power source.
Inspect Cable and Connections:
Confirm that the RJ12 cable is not damaged and is properly connected.
Check Printer Paper:
If the cash drawer is connected to a printer, please ensure that the printer has paper in it. Paper printing is what triggers the drawer to open if connected to a printer.
Verify That Drawer Is Not Locked In Or Jammed:
Check the Lock: Make sure the cash drawer hasn't been manually locked using the key. If it is locked, use the key to unlock it before testing again.
Inspect for Jamming: Open the drawer (if possible) and look for any visible obstructions or signs that it might be jammed internally. Clear out any debris or objects that could be blocking the mechanism.
3. Maintenance Tips
Regular Cleaning:
Wipe the drawer and printer with a soft, dry cloth to remove dust and debris.
Lubrication:
Apply a small amount of lubricant to the drawer's moving parts to ensure smooth operation.
Cable Inspection:
Regularly check the RJ12 cable for signs of wear or damage.
If you have any questions or encounter issues with your cash drawer, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].