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Installation Guide | Register: Handheld

This guide will walk you through how to set up your Handheld Register for in-store use.

Need help? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App

Device Overview

The Handheld Register is an all-in-one payment terminal built for mobility. Its rugged, lightweight body and small footprint make it easy to deploy anywhere in the store. Hardware highlights include an integrated touch display, long-life rechargeable battery with an easy to use charging dock, and support for tap (NFC), chip (EMV), and swipe for fast, line-busting checkout.

Device Type: Handheld Register (Mobile)

Display: Integrated touch display

Accepted Payment Methods:

  • Tap (NFC contactless)

  • Insert (EMV chip)

  • Swipe (magstripe — enabled after 3 failed tap/insert attempts)

Power/Charging: Direct USB-C cable or charging dock

Dimensions (approx.): 6.375in × 3.187in × 0.875in (161.9mm × 81.6mm × 21.4mm)

Video Instructions

Step-by-step Instructions

Package Contents

Handheld Register | Handheld Dock | Charging cable

Step 1: Unbox & Verify Contents (Handheld Register)

A. Unpack the Handheld Register & Countertop Dock, place it on a clean, flat surface.

B. Verify the box includes:

  • Handheld Register

  • Charging dock

  • USB-C charging cable

  • Power brick

Note: If any items are missing, contact Snackpass Support at +1 866 868 2146 or message us in the Partner App

Step 2: Route USB-C Cable (Countertop Dock)

Choose one of the two paths below:
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A. Front Route (curved channel)

  • Flip the countertop dock over and locate the curved front channel.

  • Press the USB-C cable into the channel until it sits fully in the groove.

  • Leave a small loop of slack so the connector can reach the port.

  • Plug the USB-C connector into the dock’s USB-C port.

B. Rear Route (rear slit)

  • Keep the dock upright.

  • Plug the USB-C connector into the dock’s USB-C port from the rear.

  • Snap the cable into the small rear slit/channel to hold it securely in place

Note: Keep the cable in the grooves so the dock sits flat, don’t force the connector, and leave a little slack near the port to prevent strain.

Step 3: Place Reader onto Dock

A. Position and Seat the Reader

  • Hold the reader above the dock, aligning it with the docking area.

  • Ensure the pogo pins on the dock line up with the contacts on the bottom of the reader.

  • Lower the reader gently onto the dock until it sits flush.

  • Check that the reader is stable and does not shift around.

Note: Proper alignment is required for charging and data transfer—if the reader feels loose, lift and re-seat it until it locks into place securely.

Step 4: Secure Reader to Dock (Optional)

A. Lock with Bottom Nut

  • Verify the reader is seated properly on the dock with pogo pins aligned.

  • Locate the lock nut at the bottom of the dock.

  • Twist the lock nut inward while turning it to the right.

  • Confirm the reader remains fully positioned on the dock as the lock nut tightens.

Note: The reader must be completely seated on the dock for the lock nut to secure properly.

Step 5: Power On the Reader

A. Use Power Button

  • Locate the power button on the right side of the device.

  • Press and hold the button for 2–3 seconds.

  • Release the button once the screen turns on.

Note: Holding the button too briefly may not start the device—ensure a full 2–3 second press.

Next Steps

  • To register your handheld reader, follow the guide here. (When registering the handheld reader, use "Stripe Terminal" as the device type.)

  • For general SnackOS information, visit the guide here.

Installation Complete
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You're all set!
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The hardware setup for your Handheld Register is now finished.

If you have any trouble following this installation process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!

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