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Installation Guide | Kiosk: Standing Gen 2

Detailed setup instructions for the Standing Kiosk Gen 2. Intended for users needing help with assembly and configuration.

Need help during installation? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
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Device Overview

The Standing Kiosk Gen 2 is an adjustable, floor-standing kiosk featuring a 24" touchscreen—designed for easy use and fast setup. Follow the steps below to complete a successful installation.

Video Instructions

Step-by-Step Instructions

Package Contents

1 x 23.8" Kiosk Display | Pole & Base | Power Cable | Card Reader Charging Cable (USB-C) | Card Reader | Card Reader Dock | Ethernet Cable | "Order Here" Sign


Step 1: Unbox & Verify Contents

A. Unpack the Standing Kiosk unit and remove the contents
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B. Verify the box includes:

  • 24 inch screen

  • Kiosk pole

  • Kiosk base

  • order here sign

  • Card reader plate

  • Accessories box


Step 2: Assemble The Pole

A. Take the kiosk pole and clip the 2 halves together. Tighten the set screw. If the set screw is not pre-inserted in the pole, there is a spare inside the accessories box in the bag labeled C


Step 3: Attach The Base To The Pole

A. Insert the base into the foam - Unclip the plastic cover found on the bottom of the base

B. Attach Pole To Base Plate - Route the wire at the bottom of the kiosk pole through the hole on the kiosk base through to the other side. For a proper setup, no bare metal should be exposed at the base of the kiosk pole. Double-check the bottom of the pole to confirm the metal extrusion is properly aligned with the opening in the base plate


Step 4: Secure Pole To The Base With Screws

Take the bag marked A and the screwdriver from the accessories box and use the 4 screws to secure the pole to the base

Important: Ensure the pole is securely fastened to the base and that no unpainted bare metal is visible. This ensures a flush, stable fit.


Step 5: Connect Power Cable (Pole → Base)

Plug the cable into the port with the clip side facing towards you. Make sure the connector clicks into place. Tuck the cable into the slot and re-place the clip-on plastic cover


Step 6: [Optional] Install Rubber Feet

You may at this time, install the included 4 rubber feet at the bottom of the base. First, remove the 4 screws as shown and then install the feet with the included screws

Note: Snackpass recommends installing the rubber feet for stability in most restaurant configurations. Removing the feet may reduce stability during customer use. Only do this if necessary for mobility.


Step 7: Upright The Kiosk

Carefully lift the kiosk from the pole and base


Step 8: Assemble the screen to the stand

A. Prep the display and pole - Remove the protective tape, the cable cover, and round magnetic cover. You will now be able to adjust the kiosk to your desired height

B. Mount The display To The Pole - Take the screen and double check there are 2 screws pre-installed on the screen's rear. Gently place the screen onto the 2 metal slots on the pole using the pre-installed screws. Do not let go until you are sure the screws are properly hooked into the slots

Note: Avoid overtightening screws to prevent damage.


Step 9: Attach the card reader plate and secure the screen

Lift the screen's bottom slightly and slide the card reader plate between the screen and the pole. Use the slots to slide the plate into place. Use the 2 screws in the bag labeled B and use 2 of the screws for the bottom 2 screw mounts. Tighten all 4 screws


Step 10: Connect Display Cable (Pole → Screen)

Connect the power/display cable from the pole to the screen. Ensure the cable clicks firmly into the display port. At this point, your screen may automatically turn on using the reserve battery in the kiosk's base


Step 11: Re-attach The Pole Cap Cover

Tuck the cable back and re-place the pole cap cover. the magnets will secure it to the screen once oriented properly


Step 12: Card Reader Installation

Slide the card reader into the dock until it clicks into place. Connect the USB-C 90 degree side to the card reader and the straight USB-C end to the kiosk's USB-C port.


Step 13: Order here sign attachment

Optionally, you can now install the "Order Here" sign. Take the 2 thumb screws and screw them into the 2 screw holes on the rear of the screen. Do not tighten the screws all the way yet. You may install the screws either on the vertical or horizontal side of the screen, depending on your preferred screen orientation. Align the sign's slots onto the screws and then hand tighten the screws to lock the screen in place.


Step 14: Power & Network

A. Take the 2 parts of the power cable and connect the male-end into the female-end. Plug into a standard wall outlet. Check for a green or red LED indicator on the base to confirm proper power connection.


​​B. Internet Connection - Connect the ethernet cable to the ethernet port. or follow on-screen prompts to connect to WiFi


Next Steps

  • To register the device, follow the guide here


Installation Complete
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You're all set!
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The hardware setup for your kiosk is now finished.

If you have any trouble following the installation process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!


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