If you have any trouble following the below setup process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Setup
Unbox and Set Up Kiosk/Register: Unbox the kiosk/register and place onto the desired countertop location.
In the box there will be the kiosk/register, the power cord, card reader, card reader charging cable, card reader mount and an ethernet cable
Note: If any of the above items are missing from the box, please contact Snackpass customer support. +1 866 868 2146
Remove Cable Cover: Take off the cable cover from the base.
Note: If you are struggling to access the front cover, you can tilt the screen upward to allow for more room.
Connect Power Cord Through Base: Guide the power cord through the hole in the base and connect it to the power port.
Important Notice: Ensure the power cord is not pinched or twisted when routing through the base to avoid damage.
Make sure the power port and cord are dry and free from dust before connecting.
Connect Power Cable to Wall Outlet: Insert the other end of the power cable into a 120V wall outlet.
Note: Use a power strip or extension cord as needed
Mount Card Reader: Take the card reader and card reader mount out of the box. Slide the card reader onto the mount until you hear a slight click indicating it is securely in place.
Note: Ensure the card reader is properly aligned with the mount before sliding to avoid damage. If no click is heard, gently check if the card reader is secure on the mount and retry the process.
Connect Card Reader Power Cable: Guide the card reader power cable through the hole and connect it to one of the USB-A ports. Then, connect the USB-C end to the card reader.
Note: Ensure the cable is routed without kinks or sharp bends to prevent damage. Double-check that all connections are secure to ensure proper functioning of the card reader. Be cautious not to force plugs into ports; they should fit easily if correctly aligned. Refer to this port diagram.
Power On the Register: Press and hold the power button on the back of the register side of the monitor until the screen powers on. The power button will light up blue, and a graphic will appear on the screen.
Note: If the screen does not power on, check that the power connections are secure and the outlet is functional.
Avoid holding the power button longer than necessary to prevent accidental system resets.
If installing the Duo-Screen, the power button is on the rear of the employee facing screen.
Establish Internet Connection: For an Ethernet connection, route the Ethernet cable through the hole, like the power and card reader cables, and connect it to the RJ45 port.
Note: The preferred connection method is an ethernet connection but WiFi will work as well.
Ethernet: Ensure the Ethernet cable is securely connected to prevent connection issues.
WiFi: Have your network name and password ready for a smooth setup process.
If you encounter any issues, consider checking the network settings or consulting the network administrator. Please note that Snackpass support team members can NOT troubleshoot network issues.
Launch Snackpass Welcome App: Once the internet connection is established, the device will open the Snackpass welcome app.
Note: If the Snackpass welcome app does not launch automatically, check the network connection and restart the device if necessary.
Register Device to Store: To register the device to your store, follow the provided guide. Ensure that Register Mode is enabled in the restaurant dashboard if using the device as a register.
Connect Card Reader to Kiosk/Register: Follow the provided guide to connect the card reader to the kiosk/register.
Note: The D4 & B4 only ship with the M2 card reader, M2 card readers MUST be connected over USB.
Connect Cash Drawer: To connect a cash drawer, refer to and follow the provided guide.
Note: Ensure the cash drawer hardware is compatible with your system before attempting connection. Follow the guide carefully to ensure proper connection and functionality of the cash drawer.
Secure Cables with Cable Hooks: Place the cables behind the cable hooks inside the base.
Note: Ensure the cash drawer hardware is compatible with your system. Ensure all cables are neatly organized to prevent tangling and to maintain accessibility. Avoid pulling cables too tightly when securing them to prevent damage.
Reattach Cable Cover and Position Card Reader: Reattach the cable cover onto the kiosk/register and position the card reader in the desired location.
Note: Make sure the cables are tucked behind the cable clip and centered where the cable cover hole is located or the cover will not close properly
Organize and Conceal Cables: Organize and tidy the cabling to prevent it from getting caught or snagged, keeping it as hidden and neat as possible.
Your setup should now be complete! Run a test order and see what that kiosk/register can do!
Quick links
Product/Port Diagram
Troubleshooting
My kiosk/register is not powering on
Wake Monitor from Sleep Mode: Briefly press the power button on the back of the register display to ensure the monitor is not in sleep mode.
Note: If the display does not wake up, check power connections and monitor settings. Avoid holding the button too long to prevent unintended power-off.
Verify Register Power Status: Check if the power button on the back of the register display is illuminated. If it is not lit, the register is not powered on.
Note: If the power button is not illuminated, check all power connections and ensure the power source is active. Ensure the power button is pressed correctly to power on the device, and consult troubleshooting steps if needed.
Verify Power Cable and Outlet Functionality: Ensure the power cable is properly connected and all connection points are fully seated.|
Confirm the power cable is connected to a functioning outlet providing 120V AC.
Test the outlet by using another device or trying a different outlet to verify its functionality.
Check that the power cable is fully seated in the register power port.
Note: Avoid tension on the power cable, as it can pull the cable out slightly and cause power loss. Adjust cable routing if needed to relieve any strain.
Reboot Register: Find the power cable on the bottom side of the register display. Unplug the power cable from the register and wait 5 seconds. Plug the power cable back into the wall outlet. Press and hold the power button until the register display lights up.
Note: Make sure the power cable is securely reconnected to prevent interruptions. Ensure the power button is pressed correctly without excessive force to avoid damage.
Inspect Power Cable for Damage: Inspect the power cable for any physical damage.
Note: Look for signs of fraying, cuts, or exposed wires and replace the cable if any damage is found. Avoid using a damaged power cable to prevent electrical hazards or further damage to the device.
Test with Compatible Power Cable: If your store has another model D4 or B4, use its cable to replace the original cable (do not use a cable from a different brand, as it can permanently damage your Snack product).
Unplug the cable from the other Snack product and plug it into your original monitor. If this resolves the power issue, contact the Snackpass customer support team for a replacement cable.
Important Notice:
Only use cables from the same model (D4 or B4) to avoid permanent damage to your Snack product.
This is a temporary solution; ensure a replacement cable is obtained from Snackpass customer support.
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The touch responsiveness on the Kiosk/Register is slow or not functioning
Inspect Register for Damage: Examine the register for any physical damage.
Note:
Look for cracks, dents, or other signs of physical impact that could affect functionality.
If damage is found, document it and contact technical support for guidance.
Verify Internet Connection Quality: Ensure you have a good internet connection.
For Ethernet: Try using a new Ethernet cable (skip if connected over WiFi or no spare cable is available).
For WiFi: Check your WiFi speed (skip if connected via Ethernet). If download speeds are below 12 Mbps or upload speeds are below 5 Mbps, move the device closer to the router, restart the router, and contact your ISP for further support.
Restart Snackpass Application: Restart your register by following these steps -
Find the power cable on the bottom side of the register display.
Unplug the power cable from the register and wait 5 seconds.
Plug the power cable back into the wall outlet.
Press and hold the power button until the register display lights up.
Note:
If the restart button is inaccessible due to unresponsiveness, you may skip this step.
Restart Register with Power Cycle:
Locate the power cable on the bottom side of the register display
Unplug the power cable from the Register and wait 5 seconds
Plug the power cable back into the wall outlet
Hold down the power button until the register display illuminates
Note:
Ensure the power cable is securely reconnected to avoid power issues.
Hold the power button firmly but without excessive force to power on the device.
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My Kiosk/Register is not connecting to the internet or has a slow internet connection
Test with New Ethernet Cable: Try using a new Ethernet cable (skip this step if your device is connected via WiFi or if no spare cable is available).
Note:
A faulty Ethernet cable can cause connection issues; replacing it might improve network stability.
Ensure both ends of the cable are securely connected to prevent disruptions.
Assess and Improve WiFi Speed: Check your WiFi speed (skip this step if your device is connected via Ethernet). If your WiFi speed is below 12 Mbps for downloads or 5 Mbps for uploads, move the device closer to the router, restart the router, and contact your ISP for further network support.
Note:
A slow WiFi connection can affect device performance; take steps to enhance connectivity if needed.
Ensure that any physical obstructions between the device and the router are minimized for better signal strength.
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My Kiosk/Register is not connecting to the card reader
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My Kiosk/Register is damaged
Please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Product information
Operating Environment
Operating temperature: -5°C - 45°C
Humidity: 20% - 80% RH. Non-Condensing
Important Notice: this device is not rated for outdoor use
Product warnings
Never lift the kiosk by the monitor to avoid permanent hardware damage. Always lift from the base/mount.
This device is not suitable for outdoor use and will be damaged by prolonged exposure to outdoor conditions.
Do not use volatile solvents, waxes, or abrasive cleaners on any part of the monitor.
Cleaning instructions
Turn off the product and disconnect from AC power before cleaning. Turning the product off protects against accidental touch selections that could cause problems or hazardous results. Disconnecting power protects against hazardous interaction between accidental liquid entry and electricity.
Use a dry, soft cloth or a slightly dampened soft cloth with a mild cleaning solution to clean the device.
If liquid does get inside, do not use the product until it has been inspected and tested by a qualified service technician.
To ensure that liquid does not enter the product, do not spray cleaning solution directly onto the touch screen or any other part.
How To
Reboot the kiosk/register
Locate the power cable on the bottom side of the monitor
Unplug the power cable from the wall and wait 5 seconds
Plug the power cable back into the wall outlet
The monitor should turn on automatically, Microtouch startup screen will appear
If the monitor does not turn on automatically, try pressing the power button on the back of the monitor