Product Diagram
Installation Guide
1. Unbox And Verify Contents
Unpack the kiosk/register and place it on the designated countertop location.
Box should include:
Kiosk/Register unit
Power cord
Card reader
Card reader charging cable
Card reader mount
Ethernet cable
Note: If any items are missing, contact Snackpass Support at +1 866 868 2146.
2. Remove Cable Cover
Detach the cable cover from the base of the unit.
Tip: Tilting the screen upward may provide more room for removal.
3. Connect Power Cable
Guide the power cable through the opening in the base and connect it to the power port.
Important:
Do not pinch or twist the power cable.
Ensure the power port and cord are clean and dry before connecting.
4. Connect To Wall Outlet
Plug the other end of the power cable into a 120V wall outlet.
Note: Use a power strip or extension cord if needed.
5. Mount Card Reader
Slide the card reader onto the card reader mount until it clicks into place.
Note:
Make sure the card reader is properly aligned.
If no click is heard, gently check and reseat the reader.
6. Connect Card Reader Power
Route the card reader power cable through the same opening in the base.
Plug the USB-A end into a USB port on the kiosk.
Plug the USB-C end into the card reader.
Caution: Do not force connectors. Ensure cables are aligned and not bent or kinked.
7. Power On the Register
Press and hold the power button on the back of the monitor until the screen powers on. A blue light will appear and a startup graphic will display.
Notes:
Avoid holding the button longer than necessary to prevent resets.
If installing the Duo-Screen, the power button is on the rear of the employee-facing screen.
If the screen does not turn on, recheck the power connections and outlet.
8. Establish Internet Connection
Preferred method: Ethernet
Route the Ethernet cable through the base and plug into the RJ45 port.
Alternative: WiFi
Be ready with the network name and password.
Note: Snackpass recommends Ethernet for stability. Snackpass Support cannot troubleshoot external network issues.
9. Launch Snackpass Welcome App
Once internet is connected, the Snackpass welcome app should launch automatically.
If it doesn't:
Confirm internet connection
Restart the device
10. Register The Device
Follow the provided registration guide to link the device to your store.
Note:If using the device as a register, enable Register Mode in your restaurant dashboard.
11. Connect The Card Reader
Follow the guide provided for connecting the M2 card reader.
Note: B4 and D4 kiosks use the M2 card reader only, which must be connected via USB.
12. Connect The Cash Drawer
If a cash drawer is used, follow the specific installation guide provided.
Note: Ensure your drawer hardware is compatible with the system before connecting
.
13. Secure And Organize Cables
Use the built-in cable hooks inside the kiosk base to route cables neatly.
Guidelines:
Do not over-tighten or pull cables
Keep cables accessible and untangled
14. Reattach Cable Cover And Finalize Setup
Reattach the cable cover and position the card reader in its final location.
Important:Ensure all cables are tucked behind the internal cable clip and centered through the cable cover opening to allow proper closure.
If you experience any issues during the installation process please contact Snackpass Support for assistance. You can reach us by calling +1 866 868 2146 or by sending a message through the Partner App.