Need help during installation? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
The Stripe M2 is a compact, wireless card reader designed for seamless contactless and chip payments—commonly mounted to kiosks or positioned alongside registers. Follow the steps below to complete a successful setup and pairing process.
Table of contents
Device Overview
Device Type: M2 Card Reader
Size: 2.89 x 2.63 x 0.76 inch (approx.)
Mount Type: Aluminum countertop dock, kiosk mounted dock.
Accepted Payment Methods:
Tap – Contactless payments using NFC-enabled cards or devices.
Insert – EMV chip card transactions.
Swipe – Magnetic stripe transactions are available only after three consecutive failed attempts at tap or insert.
Note: Swipe capability is not visible when the reader is used with the Countertop Dock.
Supported Kiosk Models for the Stripe M2 Reader
To ensure a smooth and reliable setup with the Stripe M2 card reader, use one of the kiosk models listed below. These models have been built for full compatibility with the M2 reader and are built to deliver stable, high-performance operation.
Note: Using an unsupported kiosk model may lead to an improper fit, reduced functionality, or connectivity issues with the Stripe M2 reader.
Product Diagram
Step 1. Attach the M2 Reader to the Dock
A. If using the kiosks mounted dock:
Position the card reader so that its slots align perfectly with the plastic docks tabs.
Ensure you hear or feel a "clicking" sound.
Gently move the reader to confirm it’s locked in place and not loose.
Plug the USB-C Cable in once the reader is secured.
B. If using the aluminum countertop dock:
Firmly press downward until the reader clicks or snaps into position, indicating a secure fit.
Ensure you hear or feel a "clicking" sound.
Gently move the reader to confirm it’s locked in place and not loose.
Plug the USB-C Cable in once the reader is secured.
Note: If the reader isn’t sliding down smoothly, carefully push it upward to remove it, and check to make sure it’s lined up correctly before trying again. Be careful not to push down too hard, as using too much force could cause the back cover of the reader to detach.
Step 2. Removing The M2 Card Reader
A. If using the kiosks mounted dock:
Locate the charging port on the bottom of the card reader.
With one hand hold the card reader in place, and unplug the USB-C cable before removal.
Using your thumb, gently push upward with even pressure. Use caution, as applying too much force may cause the reader to eject unexpectedly.
Note: Gently unplug the cable before handling the device. Do NOT pull away or the readers rear panel may come off.
B. If using the aluminum countertop dock:
Locate the charging port on the bottom of the card reader.
With one hand hold the card reader in place, and unplug the USB-C cable.
Push gently but firmly upward; avoid sudden or jerky movements or the reader may unexpectedly eject.
Note: Gently unplug the cable before handling the device. Do NOT pull away or the readers rear panel may come off.
Step 3. Final Hardware Checklist
Before completing setup, confirm the following:
Dock stability: Mounted kiosk dock is securely attached and properly aligned.
Reader fit: Reader sits flush in the dock with no looseness or movement.
Cable management: All cables are firmly connected and routed neatly to avoid tangles or strain.
Reader & aluminum countertop dock placement: Ensure the aluminum countertop dock is positioned in an accessible location for easy tap, & insert transactions.
Tips & Tricks – Hardware Installation Only
A. Unbox & Verify Components Carefully
Lay out all items included: M2 Reader, Plastic or Metal Dock, etc.
Keep packaging nearby in case a return or repack is needed.
B. Placement Matters
Position the dock where it's stable and accessible for customers.
Avoid placing it too close to the edge of counters where it might be bumped or knocked over.
C. Cable Routing
If routing through a countertop, measure cable length first to ensure slack.
Use zip ties or cable clips to secure excess slack and reduce clutter.
Connecting The Card Reader Via SnackOS
Once the card reader is physically installed, you can move on to the next step: installing the reader in SnackOS using the referenced guide.
Installation Complete
You're all set!
The hardware setup for your M2 Card reader is now finished.
If you have any questions or encounter issues with this installation, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].