Attention: Legacy products will no longer receive updates or bug fixes. Currently, SnackOS is the primary system supported and recommended by Snackpass for optimal performance and features.
How can I determine whether my device is a SnackOS product or a Legacy one?
To identify whether your device is a SnackOS product or a Legacy one, follow these steps:
Log into Your Snackpass Dashboard:
Access your dashboard.
Navigate to the Devices Tab:
On the left-side menu, find and click on the SETTINGS - DEVICES tab.
Check the Device List:
You'll see a list of all your devices.
Identify the Device Type:
Locate the fourth column labeled DEVICE TYPE.
If this column displays SnackOS, your device is running on the SnackOS system.
If it shows a tag with Legacy (e.g., "Order Hub Legacy," "KDS Legacy," "SnackTV Legacy"), your device is a Legacy product.
You can also identify SnackOS devices by their home screens. SnackOS devices feature a unique home screen that displays all the Snackpass app icons
SnackOS home screen
If you have any questions about the type of device you're using or if you're considering an upgrade to SnackOS feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].