Skip to main content
All CollectionsStart Here! Device InstallationInstallation Guides
Receipt Printer: Installation & Troubleshooting Guide
Receipt Printer: Installation & Troubleshooting Guide

Detailed setup instructions for the Receipt Printer. Intended for users needing help with initial setup and configuration.

Updated over 2 weeks ago

The Receipt printer is a thermal printer designed for printing on standard receipt paper. This printer can be connected to the store network via an Ethernet connection and registered through RDB. The purpose of this guide is to assist with the setup and configuration of the receipt printer.

For additional information regarding your printer, please see the user manuals linked below:

Table of contents:

Setup
Receipt Printer - WiFi Guide
Receipt Printer - Troubleshooting

Additional Printer Documentation

Epson TM-M30III: The latest Snack receipt printer

Setup

  1. Place the printer in the desired location on or below the counter
    ​

    Epson C31CK50022 OmniLink TM-m30III 203 DPI 12 IPS USB, Bluetooth, Ethernet, Wi-Fi Cutter Thermal Receipt Printer

  2. Assemble the power cable by plugging the two cables together at the power brick.
    ​

  3. Remove the rear & bottom plate(s) to connect the power cord.
    ​

    1. To remove the rear & bottom covers, start by placing your fingers in the opening located at back/bottom of the printer and pull away from the printer
      ​


      ​

    Note: For all models, do not pull too hard to avoid damage to the printer; very little force is needed to remove the plate. Additionally, you may need to free the cable channel by simply bending & removing the pre-cut tab(s). Do not throw this piece away as it can be re-installed. ​

  4. With the back plate(s) removed, plug the power cord into the printer

    1. For proper alignment: Have the flat face at the end of the power cord facing outward with the arrow pointing towards the power port. If connecting to the internet through an ethernet connection, insert the ethernet cable at this time.

    2. For a cash drawer installation: follow this guide
      ​

Note: For proper alignment, have the flat face at the end of the power cord facing outward with the arrow pointing towards the power port. If connecting to the internet through an ethernet connection, insert the ethernet cable at this time.


​For a cash drawer installation: follow this guide

Important Notice: Our support team can assist you with WiFi setup & troubleshooting for Epson TM-M30III printers only after you have followed this guide. We prioritize Ethernet connections for optimal performance.
​

Station Printers (Chit) - Self-setup via WiFi is allowed, support is limited.

Food Trucks - Bluetooth connections are acceptable & support is available. ​

Please refer to our Prep Station Guide to setup the Chit printer.

5. Plug the opposite end of the power cord into a power outlet
​

Note: Use an extension cord or power strip as needed

6. After connecting the printer to the outlet, if the LED panel on the printer lights up, the printer is on.

Note: If the LED panel does not light up, press the power button on the printer.

7. Line the top of the backing plate up with the flat part on the top/back of the printer. Fit the cords into the opening at the bottom of the plate and snap the plate inwards.

​

Note: Your printers caps are interchangeable depending on the orientation of the feed you want! Always ensure the cap with the rubber feet (or cutouts) touch the countertop space.

Receipt Printer WiFi setup

Follow this guide to connect the receipt printer to WiFi. Additionally, you can also click the link for a video: Link

  1. Getting the SimpleAP Start Printout

    1. First, turn the printer on by pressing the power button. Wait for a moment while it powers up. The printer will automatically print a SimpleAP Start page. This page contains critical information including a QR code and the “SSID” (Network Name) for the printers onboard network.
      ​

Note: If a USB or Ethernet cable is connected to the printer, the SimpleAP Start page will not automatically print.

  1. Scan the QR Code on the SimpleAP Start Page

    1. Next, open the camera app on your smartphone or tablet. Point the camera at the QR code on the SimpleAP Start page. A notification should appear on your phone prompting you to join the network shown in the “SSID” section of the SimpleAP Start page. Tap the notification and accept the request to join the network.

  2. WebConfig Start Page

    1. Once you have joined the network, the printer will print a WebConfig Start page. Open the camera app on your smartphone or tablet again and scan the QR code on the WebConfig Start page. If the WebConfig Start page does not automatically print, you will need to manually go to your device’s Wi-Fi settings. Connect to the Wi-Fi network shown in the “SSID” section of the SimpleAP Start page.
      ​

  3. Select Wi-Fi in the WebConfig (Website Configuration).

    1. After scanning the QR code on the WebConfig Start page, a web browser should open on your device. In the WebConfig interface, navigate to and select the “Wi-Fi” option.
      ​

  4. Enter the Printer’s Serial Number as Password

    1. When prompted, enter the printer’s serial number as the password. The serial number can typically be found on a sticker on the side or bottom of the printer. After entering the serial number, select OK.
      ​

Note: The last 10 digits in the ”SSID” section of the SimpleAP Start page show the printer’s serial number.

5. Select your Wi-Fi Network.

  1. In the WebConfig interface, a list of available Wi-Fi networks will be displayed. Select the Wi-Fi network you want the printer to connect to, and then click or tap on OK to confirm your selection.
    ​

Note: If you want to connect the printer to the Snackpass provided router, you can contact our support team by going to the "Get Help" tab on the top right, and sending our team a message!

6. Enter Network Password

  1. Next, enter the password for the selected Wi-Fi network in the provided field. Make sure to double-check that you have entered the correct password. Once done, select OK to connect.

7. Confirmation

  1. The printer will now perform the connection process. Once connected, the printer will automatically print a network status page. The network status page confirms that your printer is now successfully connected to the Wi-Fi network. You can now close the web page on your device. Your Epson M30-III Receipt Printer is ready for use.

Your Epson M30-III Receipt Printer is now set up and connected to the Wi-Fi network. If you encounter any issues, refer to the installation guide for troubleshooting steps.

Label Printer Troubleshooting

This section offers a step-by-step guide for installing your receipt printer, along with essential troubleshooting tips to ensure smooth operation and quick resolution of common issues

Table of contents:

Resolving Print Job Failures

Printer Not Connecting to WiFi

My receipts are blurry

Resolving Partial Receipt Issues

Printer Latch Won't Close

Fixing Double Printing of Receipts

Resolving Print Job Failures

  1. Verify Cable Connections: Ensure all cables are properly connected and fully seated in the desired port
    ​

  2. Secure All Lids and Openings: Ensure all lids and case covers are completely closed.
    ​
    ​

  3. Monitor Print Job Size for Large Orders: Check how many items are being printed - the label printer will not auto-print orders larger than 150 items. If an order comes in larger than 150 items, the labels will have to be printed out individually through the orderhub or dashboard.
    ​
    ​

  4. Power cycle your printer: Press the power button to turn off the printer and unplug the printer from the wall outlet. Wait 15 seconds, then plug the printer back into the wall outlet. Lastly, press the power button to turn on the printer again.
    ​

    Note: Ensure you are using a functioning 120v wall outlet.

  5. Check for Paper Jams: Ensure your printer does not not have a paper jam, if it does. Lift the roll paper cover by pulling the tab. Remove the jammed paper, take some receipt paper slack & close the cover.
    ​

    Important Notice: When a paper jam occurs, never pull out the paper forcibly

  6. Verify Proper Paper Roll Feeding: Ensure the paper roll is fed through the opening properly
    ​

    Note: The paper should come out from the feed area

  7. Reset Connections with the 'SW' Button: Use the 'SW' Button for Connection Reset. If your printer is facing connectivity issues, whether via USB, Bluetooth, SDP, internet, or Ethernet, gently press the 'SW' button on the bottom of the printer using a toothpick or pen. This will reset the printer's communication settings, potentially resolving network or interface-related problems
    ​

  8. Reach Out for Support:
    ​

If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at
​+1 866 868 2146 (call) or message us using the Partner App!

Printer Not Connecting to WiFi

  1. Reestablishing Your Internet Connection:

    1. If connected over WiFi: Unplug the Wifi dongle (found under the back cover), wait 15 seconds and plug it back in

    2. If connected over ethernet: unplug the ethernet cable, wait 15 seconds and plug it back in

    3. If you have a different ethernet cable, try and connecting through that cable. If this works, a new ethernet cable will be needed

  2. Power cycle your printer

    1. Press the power button to turn off the printer

    2. Unplug the printer from the wall outlet

    3. Wait 15 seconds

    4. Plug the printer back into the wall outlet (make sure to use a functioning wall outlet)

    5. Press the power button to turn on the printer again

  3. If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!

My receipts are blurry

  1. Ensure all lids and case openings are completely closed.

  2. Power cycle your printer

    1. Press the power button to turn off the printer

    2. Unplug the printer from the wall outlet

    3. Wait 15 seconds

    4. Plug the printer back into the wall outlet (make sure to use a functioning wall outlet)

    5. Press the power button to turn on the printer again

  3. Ensure your printer does not not have a paper jam

  4. Ensure the paper roll is fed through the opening properly

  5. Check the label paper guiding roles and ensure there is no build up or obstructions.

  6. Clean the printer - follow this guide for printer cleaning

    1. After cleaning, the printer may need to print 15-20 time to become clear again

      Note: Because the L100 printers use an adhesive-backed label paper, timely maintenance and occasional cleaning of the print head is important for ensuring smooth operation of the device.

  7. If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
    ​

Resolving Partial Receipt Issues

  1. Ensure all lids and case openings are completely closed.

  2. Power cycle your printer

    1. Press the power button to turn off the printer

    2. Unplug the printer from the wall outlet

    3. Wait 15 seconds

    4. Plug the printer back into the wall outlet (make sure to use a functioning wall outlet)

    5. Press the power button to turn on the printer again

  3. Ensure your printer does not not have a paper jam

  4. Ensure the paper roll is fed through the opening properly

  5. Check the label paper guiding roles and ensure there is no build up or obstructions

  6. Check if the plastic guard is installed correctly, and follow video will show you how to make sure plastic guard is clicked into place.

  7. Clean the printer - follow this guide for printer cleaning

    1. After cleaning, the printer may need to print 15-20 time to become clear again

      Note: Because the L100 printers use an adhesive-backed label paper, timely maintenance and occasional cleaning of the print head is important for ensuring smooth operation of the device.

  8. If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call)or message us using the Partner App!
    ​

Printer Latch Won't Close

  1. Warning: do not put any foreign objects into the printer at any time

  2. Ensure there is nothing obstructing the printer door and the roll is properly seated in the printer

  3. If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
    ​

Fixing Double Printing of Receipts

  1. Duplicate prints usually signifies that your printer is connected to the Orderhub through multiple connection methods (SDP, bluetooth, WIFI and/or USB). Make sure your printer is only connected through one of these connection types (if it is connected through multiple channels, disconnect all other connections - SDP is always the preferred connection method)

  2. If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
    ​


Printer maintenance

Printer Cleanup

M30III

Depending on the roll paper used, paper dust may stick to the platen roller and the paper may not be fed correctly. To remove the paper dust, clean the platen roller with a cotton swab moistened with water. Turn on the product power only after the water has completely dried.

Warning: After printing, the thermal head and its surroundings can be very hot. Be careful not to touch it and to let it cool before you clean it.

Warning: Do not damage the thermal head by touching it with your fingers or any hard object.

  1. Turn off the printer and disconnect from AC power

  2. Open the roll paper cover

    1. If the paper roll cover is stuck, follow this video guide

  3. Clean the thermal elements of the thermal head and the platen roller with a cotton swab moistened with an alcohol solvent (ethanol or IPA)

    Note: 1 in the diagram is the thermal head and 2 in the diagram is the platen roll

Replacing a paper roll

L100

  1. Turn on the printer

  2. Open the roll paper cover

    1. If the paper roll cover is stuck, follow this video guide

  3. Remove the used roll paper core if any

  4. Install the roll paper in the correct direction

    1. Make sure that the roll paper is not slack. If the roll paper is slack, take up the slack before installing it.

      Warning: Before installing the roll paper, take up any slack in the roll paper by pulling its leading edge. If you install a slack roll paper, a paper jam or print quality problems may occur. Make sure that the roll paper is not deformed. Using a deformed roll paper will cause the printer to malfunction.

  5. Pull out some paper, and close the roll paper cover

  6. When the printer power is on, the roll paper is automatically cut

M30II-H

  1. Open the roll paper cover

    1. If the paper roll cover is stuck, follow this video guide

  2. Remove the used roll paper core if any

  3. Install the roll paper in the correct direction

  4. Pull out some paper, and close the roll paper cover

  5. When the printer power is on, the roll paper is automatically cut

Related Articles
Troubleshooting & Maintenance: Printers
Installation: Model F5 setup guide (food truck kiosk)
Installation: Label Printer
Did this answer your question?