The Receipt printer is a thermal printer designed for printing on standard receipt paper. This printer can be connected to the store network via an Ethernet connection and registered through RDB. The purpose of this guide is to assist with the setup and configuration of the receipt printer.
For additional information regarding your printer, please see the user manuals linked below:
Table of contents:
Setup
Receipt Printer - WiFi Guide
Receipt Printer - Troubleshooting
Additional Printer Documentation
Epson TM-M30III: The latest Snack receipt printer
Setup
Place the printer in the desired location on or below the counter
Assemble the power cable by plugging the two cables together at the power brick.
Remove the rear & bottom plate(s) to connect the power cord.
To remove the rear & bottom covers, start by placing your fingers in the opening located at back/bottom of the printer and pull away from the printer
Note: For all models, do not pull too hard to avoid damage to the printer; very little force is needed to remove the plate. Additionally, you may need to free the cable channel by simply bending & removing the pre-cut tab(s). Do not throw this piece away as it can be re-installed.
With the back plate(s) removed, plug the power cord into the printer
For proper alignment: Have the flat face at the end of the power cord facing outward with the arrow pointing towards the power port. If connecting to the internet through an ethernet connection, insert the ethernet cable at this time.
For a cash drawer installation: follow this guide
Note: For proper alignment, have the flat face at the end of the power cord facing outward with the arrow pointing towards the power port. If connecting to the internet through an ethernet connection, insert the ethernet cable at this time.
For a cash drawer installation: follow this guide
Important Notice: Our support team can assist you with WiFi setup & troubleshooting for Epson TM-M30III printers only after you have followed this guide. We prioritize Ethernet connections for optimal performance.
Station Printers (Chit) - Self-setup via WiFi is allowed, support is limited.
Food Trucks - Bluetooth connections are acceptable & support is available.
Please refer to our Prep Station Guide to setup the Chit printer.
5. Plug the opposite end of the power cord into a power outlet
Note: Use an extension cord or power strip as needed
6. After connecting the printer to the outlet, if the LED panel on the printer lights up, the printer is on.
Note: If the LED panel does not light up, press the power button on the printer.
7. Line the top of the backing plate up with the flat part on the top/back of the printer. Fit the cords into the opening at the bottom of the plate and snap the plate inwards.
Note: Your printers caps are interchangeable depending on the orientation of the feed you want! Always ensure the cap with the rubber feet (or cutouts) touch the countertop space.
Receipt Printer WiFi setup
Follow this guide to connect the receipt printer to WiFi. Additionally, you can also click the link for a video: Link
Getting the SimpleAP Start Printout
First, turn the printer on by pressing the power button. Wait for a moment while it powers up. The printer will automatically print a SimpleAP Start page. This page contains critical information including a QR code and the “SSID” (Network Name) for the printers onboard network.
Note: If a USB or Ethernet cable is connected to the printer, the SimpleAP Start page will not automatically print.
Scan the QR Code on the SimpleAP Start Page
Next, open the camera app on your smartphone or tablet. Point the camera at the QR code on the SimpleAP Start page. A notification should appear on your phone prompting you to join the network shown in the “SSID” section of the SimpleAP Start page. Tap the notification and accept the request to join the network.
WebConfig Start Page
Once you have joined the network, the printer will print a WebConfig Start page. Open the camera app on your smartphone or tablet again and scan the QR code on the WebConfig Start page. If the WebConfig Start page does not automatically print, you will need to manually go to your device’s Wi-Fi settings. Connect to the Wi-Fi network shown in the “SSID” section of the SimpleAP Start page.
Select Wi-Fi in the WebConfig (Website Configuration).
After scanning the QR code on the WebConfig Start page, a web browser should open on your device. In the WebConfig interface, navigate to and select the “Wi-Fi” option.
Enter the Printer’s Serial Number as Password
When prompted, enter the printer’s serial number as the password. The serial number can typically be found on a sticker on the side or bottom of the printer. After entering the serial number, select OK.
Note: The last 10 digits in the ”SSID” section of the SimpleAP Start page show the printer’s serial number.
5. Select your Wi-Fi Network.
In the WebConfig interface, a list of available Wi-Fi networks will be displayed. Select the Wi-Fi network you want the printer to connect to, and then click or tap on OK to confirm your selection.
Note: If you want to connect the printer to the Snackpass provided router, you can contact our support team by going to the "Get Help" tab on the top right, and sending our team a message!
6. Enter Network Password
Next, enter the password for the selected Wi-Fi network in the provided field. Make sure to double-check that you have entered the correct password. Once done, select OK to connect.
7. Confirmation
The printer will now perform the connection process. Once connected, the printer will automatically print a network status page. The network status page confirms that your printer is now successfully connected to the Wi-Fi network. You can now close the web page on your device. Your Epson M30-III Receipt Printer is ready for use.
Your Epson M30-III Receipt Printer is now set up and connected to the Wi-Fi network. If you encounter any issues, refer to the installation guide for troubleshooting steps.
Receipt Printer Troubleshooting
This section offers a step-by-step guide for installing your receipt printer, along with essential troubleshooting tips to ensure smooth operation and quick resolution of common issues
Table of contents:
Resolving Print Job Failures
Resolving Print Job Failures
Verify Cable Connections: Ensure all cables are properly connected and fully seated in the desired port
Secure All Lids and Openings: Ensure all lids and case covers are completely closed.
Power cycle your printer: Press the power button to turn off the printer and unplug the printer from the wall outlet. Wait 15 seconds, then plug the printer back into the wall outlet. Lastly, press the power button to turn on the printer again.
Note: Ensure you are using a functioning 120v wall outlet.
Check for Paper Jams: Ensure your printer does not not have a paper jam, if it does. Lift the roll paper cover by pulling the tab. Remove the jammed paper, take some receipt paper slack & close the cover.
Important Notice: When a paper jam occurs, never pull out the paper forcibly
Verify Proper Paper Roll Feeding: Ensure the paper roll is fed through the opening properly
Note: The paper should come out from the feed area
Reset Connections with the 'SW' Button: Use the 'SW' Button for Connection Reset. If your printer is facing connectivity issues, whether via USB, Bluetooth, SDP, internet, or Ethernet, gently press the 'SW' button on the bottom of the printer using a toothpick or pen. This will reset the printer's communication settings, potentially resolving network or interface-related problems
Reach Out for Support: If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Printer Not Connecting to WiFi
Reestablishing Your Internet Connection: For Ethernet connections, unplug the cable, wait 15 seconds, and reconnect it. If issues persist, try a different cable and replace it. For WiFi, ensure your modem is on and check that your internet hasn’t gone down recently.
Important Notice: If you recently changed your WiFi password, this might be why your receipt printer disconnected from its original network. To resolve this, follow this step to reconnect the printer to WiFi.
Power cycle your printer: Turn off the printer by pressing the power button, then unplug it from the wall. Wait 15 seconds before plugging it back into a working outlet, and then turn the printer back on using the power button.
Support Team: If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My receipts are blurry
Lid Closure: Ensure that all covers and access points on your M30-III receipt printer are securely closed to prevent dust or debris from entering and to maintain proper functionality. Check that the paper roll compartment and any other access panels are firmly shut.
Important Notice: Securing these closures helps keep the printer operating smoothly and prevents potential errors or malfunctions.performance and prevent potential errors or malfunctions.
Power cycle your printer: Turn off the printer with the power button, unplug it from the wall outlet, wait 15 seconds, then plug it back into a functional outlet and turn it on again using the power button.
Proper Paper Feeding to Prevent Blurry Prints: Ensure the paper roll is fed through the opening properly, as incorrect feeding can cause misalignment and lead to uneven printing.
Important Notice: Incorrectly aligned paper can shift, causing blurry prints. Proper feeding ensures steady contact with the print head for clear results and prevents strain on printer mechanisms.
Ensuring Clear Prints by Maintaining Paper Guiding Rolls: Check the receipt paper guiding rolls to ensure there is no buildup or obstructions. Any debris or residue on the guiding rolls can cause the paper to deviate from its intended path during printing. This misalignment can lead to uneven text or image printing, resulting in a blurry appearance.
Important Notice: Obstructions/debris disrupt stable paper contact and pressure, causing blurry prints. Regular cleaning ensures print clarity and extends your printer's lifespan by reducing strain.
Clean the printer: Gather cotton swabs, alcohol solvent (ethanol or isopropyl alcohol), and water. Turn off and unplug the printer. Moisten a cotton swab with alcohol solvent and gently clean the thermal head without applying too much pressure.
Note: The thermal head is typically located near the paper path within the printer. It is a small, horizontal component that makes contact with the paper, just above the platen roller. Look for a black strip or bar that runs parallel to the paper feed direction.
6. Cleaning the Platen Roller: Use a cotton swab moistened with water to wipe the platen roller and remove paper dust. Ensure it is completely dry before moving on.
Note: The platen roller is situated along the paper path. It is the cylindrical component that the paper wraps around as it feeds through the printer. Look for a round, rubber or rubber-coated roller positioned near the thermal head. It sits above the thermal head and is directly involved in feeding the paper through the printer.
7. Support Team: If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Fixing Double Printing of Receipts
Duplicate prints often mean your printer is connected through multiple methods (SDP, Bluetooth, WiFi, USB). Ensure it's connected via only one type, preferably SDP, and disconnect any others.
Check for a Bluetooth Connection: Use the following guide to check if your SnackOS device is connected to the printer via Bluetooth!
Support Team: If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Printer maintenance
Depending on the roll paper used, paper dust may stick to the platen roller and the paper may not be fed correctly. To remove the paper dust, clean the platen roller & thermal strip.
Safely Powering Down Your Printer for Maintenance: Turn off the printer and disconnect it from AC power to ensure safety during maintenance. This prevents accidental activation and reduces the risk of electrical issues, protecting both you and the printer components.
Accessing the Roll Paper Compartment for Maintenance: Open the roll paper cover to check for jams, adjust paper alignment, and inspect for obstructions. Proper access ensures smooth operation and print quality while allowing for necessary maintenance, like cleaning the platen roller or replacing the paper roll. Handle components gently to avoid damage.
Thermal Head Cleaning: Gently clean the thermal head and platen roller with a cotton swab moistened with ethanol or isopropyl alcohol. This helps remove residue and ensures optimal print quality. Regular cleaning prevents buildup that can affect performance and prolongs the lifespan of your printer components.
Note: Diagram 1 is the thermal head. Diagram 2 is the platen roll.
Replacing a paper roll
M30II-H
Opening the paper roll housing: Open the roll paper cover by pulling back the lever upwards.
Removing the used roll: Remove the used roll paper core.
Installing the roll paper: Install the roll paper in the correct direction, ensure the slack comes out from the bottom of the roll.
Finishing the swap: Pull out some paper, ensure there is enough slack when you close the roll paper cover.
Powering on the printer: When the printer power is on, the excess slack on the paper will be automatically cut.
We're here to help! Take a moment to explore your receipt printer's installation and troubleshooting guide. Getting familiar with your hardware can keep things running smoothly and ensure top-notch prints. A little know-how goes a long way in boosting your printer's reliability and lifespan.