A stable internet connection and ethernet connectivity for printers are required for the Snackpass POS System to function properly. It is important to set this up prior to install Snackpass hardware.
If you have any questions regarding your internet setup, it is best to contact your ISP (Verizon, Comcast etc) as they will be able to assist with making sure your internet is at its highest performance.
Network and Site Requirements Pre-Install
Requirements are enforced for new Snackpass stores onboarded on or after August 2024.
Internet connection with speeds of at least 40mbps download / 10mbps upload.
Internet modem has a dedicated port for Snackpass. This is where a Snackpass provider router will be connected.
Network cabling (Cat5e or better) is run and terminated to each place where each Snackpass printer and register will be located.
The above cabling is run back to your internet modem. These devices will be connected to the Snackpass router.
Power is available within 6 ft of each place where each Snackpass device will be located.
If these requirements are not met, Snackpass cannot proceed with your installation and onboarding.
Snackpass Device Configurations
These device configurations will be enforced for new Snackpass stores onboarded on or after August 2024.
All Snackpass printers and registers require an ethernet connection to your Snackpass router.
Snackpass kiosks, kitchen display screens, and customer display screens are recommended to be connected via ethernet.
All Snackpass devices, whether by ethernet or WiFi, will be connected to a dedicated private Snackpass network created by the Snackpass router.
Tips for Network Setup
It is important to look up which internet service provider (ISP) has the best internet service in your area. Some ISPs have poor service regularly and can cause disruptions to your service which will affect your Snackpass product usage.
If your router is too far from the Snackpass hardware, the connection and/or speeds can be weakened causing potential network connections.
Walls, barriers or certain materials (such as concrete and metal) can also degrade WiFi signals so it is best to have the WiFi router exposed in the same room where your Snackpass hardware is located.
Explain to your ISP installer where your Snackpass hardware is being installed and where you will need strong WiFi signals. They will be able to make sure the internet in those locations is strong.
If a Snackpass technician is coming to install the Snackpass hardware, please be sure to have the WiFi name and password readily available for the installation
If your hardline internet provided by your ISP experiences frequent outages or delivers slow speeds to your store, secure a SIM-enabled 5G router from a cellular carrier. Determine which carrier has the best service in your area.
AT&T: purchase here
Verizon: purchase here
T-Mobile: purchase here
When setting up, ensure your router is sitting right side up and not positioned near any metal.