We're thrilled to unveil our new Snackpass Catering 2.0 system—designed to transform and elevate your catering experience! Say goodbye to the old system and hello to a more powerful and user-friendly interface!
Important Note: The Legacy Catering System is now unavailable, which means all previous Catering links on your website will no longer function. To set up your new Snackpass Catering Account, please reach out to your Success Manager or our support team.
What's New?
Streamlined Order Management: Enjoy a seamless, optimized interface that helps your team handle orders with ease.
User-Friendly Customer Experience: Our intuitive design simplifies ordering and keeps your customers informed every step of the way.
In-Depth Analytics: Gain insights into order volume, preferences, and peak times to make data-driven decisions.
Flexible Customization Options: Tailor your catering program with expanded menu and order settings to meet your specific needs.
Centralized Catering Account: Manage all catering operations from one place, facilitating easy collaboration among your team.
Setting Up Your New Catering Account
Getting started with Snackpass Catering 2.0 is easy! To set up your account, simply reach out to your Success Manager or our Support Team. You can contact the Support Team via live chat in your partner app, by phone at 866-868-2146, or via email at [email protected]. When you get in touch with either your Success Manager or the Support Team, please provide the following information:
Full Name
Restaurant Name
Snackpass ID (Find this on your Dashboard under SETTINGS -> BUSINESS INFO -> STORE ID)
Email Address
This will be used for your new catering account. It can be the same as your main account or a different one.
Catering Menu
Once we receive this information, our team will begin creating your catering account and will notify you when it's ready for access.
Configuring Your Catering Account
After you receive your login credentials for your Snackpass Catering account, follow these steps:
Access the Snackpass Dashboard: Log in to the Snackpass Dashboard using the provided credentials.
Complete Your Account Information:
You'll land on the Welcome To Snackpass page.
Here, click on the START button to fill in your store's details:
Store Information: Enter relevant details such as store name, online ordering username, tax rates, business hours, etc. Some fields may be pre-filled, but you can edit them as needed.
Legal Entity Information: Provide information about your business entity, which will be used for payout setups.
Submit Your Information: Once all fields are filled out, click the SUBMIT FOR REVIEW button.
Configuring Catering Orders Settings
After submitting your account information, it's time to configure your catering orders settings:
Navigate to Settings: On your Snackpass Dashboard, go to SETTINGS -> ONLINE ORDERS.
Adjust Order Settings:
ASAP Orders: Turn off the toggle for ASAP ORDERS under the PICKUP section.
Schedule Ahead Orders: Enable the toggle for Schedule Ahead Orders in the SCHEDULE AHEAD section.
Minimum Lead Time: Adjust the Schedule Ahead Minimum Lead Time as necessary. This is the minimum time customers must provide before placing an order. For example, setting it to 1440 minutes (24 hours) means customers must place their order at least one day in advance.
Delivery Settings (if applicable):
If you plan to fulfill catering deliveries (please note that Snackpass does not handle these deliveries), scroll down to the Delivery section.
Set the Delivery Minimum (the minimum order amount for catering deliveries) and enable Special Delivery Hours if desired. Toggle on the button and specify the special delivery hours for each day.
Finalize Your Settings: After configuring everything, click the SUBMIT button in the bottom right corner.
With these enhanced features, insightful analytics, and flexible customizations, we're confident that Snackpass Catering 2.0 will elevate your catering program to new heights.
If you have any questions or encounter issues with Catering 2.0, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].