Need help? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
Table of contents
Device Overview
Device Type: Register / Kiosk (Countertop)
Models & Dimensions (L × W × H):
Accepted Payment Methods:
Tap (NFC contactless)
Insert (EMV chip)
Swipe (magstripe — enabled after 3 failed tap/insert attempts)
Package Contents
1 x Snack Duo Gen 2 | 10 ft Ethernet Cable | Power Cable | M2 Card Reader | aluminum countertop dock
Installation
Step 1: Unbox & Verify Contents
A. Unpack the Snack Duo unit and place it on the designated countertop.
B. Verify the box includes:
Snack Duo unit
10 ft Ethernet cable
Power cable
M2 Card Reader
Aluminum countertop dock
Note: If any items are missing, contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
Step 2: Prep Power Adapter
A. Connect the power brick to the AC wall plug cable.
Note: Leave it unplugged from the wall for now.
Step 3: Connecting Cables
A. Insert the DC connector from the power brick into the device’s power input.
B. Connect the USB cable into an available USB port on the unit.
C. Connect the Ethernet cable to the RJ45 port for a wired network connection (preferred).
Note: Refer to the Product Diagram for exact port locations. If you have a cash drawer, use the Installation Guide | Cash Drawer for setup instructions.
Step 4: Turn On the Device
A. Press and hold the power button, found on the right-hand side of the base, until the screen lights up.
Note: The unit powers on after holding the button for 3–5 seconds. You will see a blue light on the power button once it turns on.
Step 5: Connect Card Reader
A. Plug the USB-C (small, rounded) end into the M2 Card Reader until it seats firmly.
Note: For detailed visuals and troubleshooting, see Installation Guide | M2 Card Reader.
Next Steps
To register the device, follow the guide here.
Installation Complete
You're all set!
The hardware setup for your Snack Duo is now finished.
If you have any trouble following this installation process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!