As a Snackpass partner, we know how important it is for you to monitor key staff actions, such as refunds, voids, and custom discounts, that may impact your business. The Order Audit Report provides clear visibility into these actions, helping you quickly identify unusual activity, reduce potential losses, and see who did what, when, and why.
How To Access The Order Audit Report
Log in to your Snackpass Partner Dashboard.
From the left-hand menu, go to:
Data > More Reports > Order Audit
Configuring Your Order Audit Report
At the top of the Order Audit Report page, you'll find filters to help you tailor your report:
Date Range
Select the time period you want to analyze.
Employee (Optional)
Filter the report by a specific employee. Leave blank to see data for all employees.
Understanding The Report View
Once your filters are set, the report will display the following:
Summary Totals (Top of Report)
Refunded Orders (Subtotal)
Voided Orders
Custom Discounts
These figures provide a high-level overview of the total dollar amounts for each action type.
Additional Filters (Below Summary Totals)
Action Type
Choose the specific type of action you'd like to view (Refunds, Voids, Custom Discounts). Leave blank to include all actions.
Columns
Customize which columns are shown. All six columns are visible by default.
Report Columns Explained
Column | Description |
Action | The specific action taken (Refund, Void, or Custom Discount). |
Order # | The order number associated with the action. Click to view the full order. |
Employee | The name of the employee who performed the action. |
Action Time | The exact time the action was performed. |
Reason | The reason provided for the action (especially useful for refunds). |
Amount | The dollar amount refunded, voided, or discounted. |
Best Practices
Use this report to:
Regularly review sensitive staff actions
Investigate specific events by employee or time frame
Spot trends or anomalies in discounting or refunds
Maintain transparency and accountability across your team
If you have any questions about your Order Audit report, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!