Please review this guide if you are having any trouble with your Lenovo tablets. If you need additional support, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Quick links
Product Diagram
M10
P11
Troubleshooting
My tablet is not charging
Plug the device into a working AC power outlet
If the tablet still has battery, and the screen is on, then you will see the battery icon get a lightning symbol in the top right as shown below:
If the tablet is fully drained, meaning the screen is off and cannot be turned on, then a green battery symbol will appear on the center of the screen as seen below. This may take 10-15 minutes to appear while the tablet is initially charging (most of the time, it will happen quickly but occasionally can take a few extra minutes)
Confirm that the charging connections are complete:
Wall outlet (power supply) is on and providing power (plug in a known-working electronic device to confirm a functioning outlet)
All USB hubs or charging kits are properly connected
Charger is seated fully into the wall outlet
Charging cable is seated fully into the tablet charging port
The tablet might be in battery protection mode. This will protect the internal battery from degrading but will also not allow the device to charge more than 60%. If you would like to turn this off or check if it is in battery protection mode:
Open the tablet settings
Scroll down to Battery section and click on it
Toggle off the Battery protection mode switch
The tablet should immediately show a lightning symbol in the battery icon at the top of the screen
If available, try a different USB-C charging cable and charging brick. Try to charge the tablet using this new charging setup
If the new charger works, the original charger needs to be replaced
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My tablet is not powering on
Check to see if the backlight on the tablet display comes on or not (the screen will be lit up but still black).
If the backlight comes on but the screen stays black, then:
Reboot your tablet
Press and hold the power button (see above for the location of the power button on your respective tablet)
Once the tablet powers down (black screen with no backlight on), Hold down the power button until the Lenovo logo pops up. The tablet will now power on
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or or message us using the Partner App!
If the backlight does not turn on at all:
Follow the steps in the My tablet is not charging instructions
If the tablet is still not powering on, reboot your tablet
Press and hold the power button (see above for the location of the power button on your respective tablet)
Once the tablet powers down (black screen with no backlight on), Hold down the power button until the Lenovo logo pops up. The tablet will now power on
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The touch responsiveness is slow or not functioning
Check for any physical damage on the tablet
Make sure you have a good internet connection
Check your WiFi speed
If your WiFi speed is slower than 12 Mbps download speed and 5 Mbps upload speed, move the tablet closer to the WiFi router, try restarting your router and contact your ISP (internet service provider) for any further network support
Confirm pointer responsiveness settings are not causing lagging (responsiveness bar should not be less than 50% blue)
Open the tablet settings
Click on system
Click on Languages & input
Click on Pointer speed
A sliding bar will pop up. Default is for the sliding bar to be in the middle (50% blue). You may make it more sensitive by increasing the bar to 100% blue (to the right)
Note: sliding the bar to 100% blue will not fix any hardware-based responsiveness issues, this is a tablet feature that allows the user to adjust settings to their needs
Reboot your tablet
Press and hold the power button (see above for the location of the power button on your respective tablet)
Once the tablet powers down (black screen with no backlight on), Hold down the power button until the Lenovo logo pops up. The tablet will now power on
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My tablet is not connecting to the internet or has a slow internet connection
Check your tablet's WiFi speed
If your WiFi speed is slower than 12 Mbps download speed and 5 Mbps upload speed, move the tablet closer to the WiFi router, try restarting your router and contact your ISP (internet service provider) for any further network support
Reboot your tablet
Press and hold the power button (see above for the location of the power button on your respective tablet)
Once the tablet powers down (black screen with no backlight on), Hold down the power button until the Lenovo logo pops up. The tablet will now power on
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My tablet is not connecting to the card reader
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My tablet is damaged
Please contact the Snackpass customer support team at +1 866 868 2146 (call) or or message us using the Partner App!
Product information
Operating Environment
Operating temperature: 0°C (32°F) to 40°C (104°F)
Maximum humidity: 95%, 39°C (102.2°F)
Warning: these tablets are not rated for outdoor use
Product warnings
The tablets are not rated for outdoor use and will get damaged with prolonged outdoor exposure
The tablets should not come into contact with liquids, they will get damaged
Do not use volatile solvents, waxes or any abrasive cleaners on any part of the monitor
Cleaning instructions
Use a soft, dry cloth to to avoid getting any liquid or moisture inside the tablet
To clean the touch screen, apply a small amount of glass cleaning solution to a soft cloth and wipe the screen clean
To ensure that liquid does not enter the product, do not spray cleaning solution directly onto the touch screen or any other part
How To
Reboot your tablet
Press and hold the power button (see above for the location of the power button on your respective tablet)
Once the tablet powers down (black screen with no backlight on), Hold down the power button until the Lenovo logo pops up. The tablet will now power on