Please review this guide if you are having any trouble with your Snack Duo. If you need additional support, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Quick links
Product Diagram
Troubleshooting
My kiosk/register is not powering on
Short press the power button on the back of the Register display to make sure your monitor is not in sleep mode
Look at the power button on the back of the Register display to make sure it is illuminated. If it is not illuminated, your Register is not powered on
Make sure the power cable is properly connected and all connection points are fully seated:
The power cable is connected to a functioning outlet providing 120V AC
Try another outlet or powering a different device into the chosen outlet to confirm functionality
The power cable is fully seated into the Register power port
Note: if there is tension on the power cable, this can pull the cable out slightly and cause power loss
Reboot your Register
Locate the power cable on the bottom side of the Register display
Unplug the power cable from the Register and wait 5 seconds
Plug the power cable back into the wall outlet
Hold down the power button until the register display illuminates
Check to see if the power cable has any physical damage
If your store has another model D4 or a model B4 (Do not use a cable from a different brand product, this can permanently damage your Snack product. Only use a cable from a model D4 or B4), unplug the cable from the other snack product and plug the other cable into the original monitor.
If this resolves your power issue, this is a temporary solution, contact the Snackpass customer support team for a replacement cable
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
The touch responsiveness on the Kiosk/Register is slow or not functioning
Check for any physical damage on the Register
Make sure you have a good internet connection
Try a new ethernet cable (Skip this step if your device is connected over WiFi or you do not have another cable)
Check your WiFi speed (Skip this step if your device is connected over ethernet)
If your WiFi speed is slower than 12 Mbps download speeds or 5 Mbps upload speeds, move the device closer to the router, try restarting your router and contact your ISP (internet service provider) for any further network support
Exit and re-open the Snackpass application by clicking on the restart application button
Note: If you cannot access the restart button, you can skip this stepReboot your Register
Locate the power cable on the bottom side of the register display
Unplug the power cable from the Register and wait 5 seconds
Plug the power cable back into the wall outlet
Hold down the power button until the register display illuminates
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call)or message us using the Partner App!
My Kiosk/Register is not connecting to the internet or has a slow internet connection
Try a new ethernet cable (Skip this step if your device is connected over WiFi or you do not have another cable)
Check your WiFi speed (Skip this step if your device is connected over ethernet)
If your WiFi speed is slower than 12 Mbps download speeds or 5 Mbps upload speeds, move the device closer to the router, try restarting your router and contact your ISP (internet service provider) for any further network support
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My Kiosk/Register is not connecting to the card reader
If none of the above steps have solved your issue or you are having trouble with any of the steps, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
My Kiosk/Register is damaged
Please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!
Product information
Operating Environment
Operating temperature: -5°C - 45°C
Humidity: 20% - 80% RH. Non-Condensing
Warning: this device is not rated for outdoor use
Product warnings
Never lift the kiosk by the monitor, this can permanently damage your hardware. Always lift from the base/mount
This device is not rated for outdoor use and will get damaged with prolonged outdoor exposure
Do not use volatile solvents, waxes or any abrasive cleaners on any part of the monitor
Cleaning instructions
Turn off the product and disconnect from AC power before cleaning. Turning the product off protects against accidental touch selections that could cause problems or hazardous results. Disconnecting power protects against hazardous interaction between accidental liquid entry and electricity.
Use a dry, soft cloth or a slightly dampened soft cloth with a mild cleaning solution to clean the device.
If liquid does get inside, do not use the product until it has been inspected and tested by a qualified service technician.
To ensure that liquid does not enter the product, do not spray cleaning solution directly onto the touch screen or any other part.
How To
Reboot the kiosk/register
Locate the power cable on the bottom side of the monitor
Unplug the power cable from the wall and wait 5 seconds
Plug the power cable back into the wall outlet
The monitor should turn on automatically, Microtouch startup screen will appear
If the monitor does not turn on automatically, try pressing the power button on the back of the monitor