How to set up your payouts

How to calculate your payouts

Snackpass Payout Schedules

How to see your Payout history

Access your Snackpass restaurant dashboard by going to https://dashboard.snackpass.co/ and log in with your credentials. Alternatively, you can access your mobile partner app with those very same credentials. You can download your Snackpass partner app here. This is currently only available for iOs devices.
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When you log in, you will be asked to verify your email. Snackpass will send a verification code to the email you signed up with. Be careful as this email tends to end up in spam or trash folders. Please refer to this guide to know how to find it.
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Once you're verified and logged into the restaurant dashboard, navigate to the left side menu and the tab called SETTINGS. When you click on this tab, you will find several options, please select the ACCOUNT & TAX one and then select BANK ACCOUNT.
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On the mobile app, the process is quite similar to access the payout settings tab. Navigate to the upper left corner where the three lines are. Once you click on that corner, select SETTINGS - ACCOUNT & TAX - BANK ACCOUNT. The rest of the process is the very same on both platforms.

When you click on the payouts tab, you will see the documents you should have before starting the process to ensure everything goes well. Click on the GET STARTED button.

When you click on the get started button you may also be asked to verify your identity, like when you first log into the Snackpass Dashboard. You will be sent a verification code to your email once more.

After you verify your identity, you will see that you will have to configure four sections in order to enable your payouts. We will go over each one of them next.
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​The first section you'll encounter is Payouts Setup, but keep in mind that this is the final step after you've submitted your representative information. Let’s begin with the Company section.

The company section will request pertinent information related to your business:
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Company Name: The company name has to be the exact same one listed on your federal IRS documents. For instance, a 147C letter or an SS-4 confirmation letter. Punctuation and capitalization have got to match.

Doing Business As: This section is optional, in case the operating name of your business is different than the one registered with the IRS.

Federal Employer Identification Number (F-EIN): Federal EIN is nine (9) digits and must match the value on your IRS document (e.g., Letter 147C or SS-4 confirmation letter). If you use your Social Security number for business tax purposes, you can enter that instead. To learn more please refer to this article.

Registered Business Address: Submit an address that matches the provided tax document. P.O. Boxes are not permitted.

Business Phone Number: A phone number that matches the one you have registered for your business.

Business Website: Your business website. If you don't have one, you can add your Snackpass online ordering site. You can find the link by navigating to Settings > Branding > Username > Online Ordering Link.
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​​All fields marked with a red asterisk (*) are mandatory.
Once all of the information above is filled out properly, please hit the submit button on the bottom right corner. That information will then begin a verification process by our payout processor.

The bank account section is for you to provide us with the bank account we will be sending your payouts to.

Routing Number: Use paper and electronic if multiple routing numbers are available.

Account Number: Enter your bank account number. It must be a checking account. You will be asked to enter the account number twice for confirmation.

Please make sure to enter the information above in a careful manner as we will use that account to make deposits to you! Once you've confirmed everything is right, hit the submit button.

We are required by legal and financial regulators to collect certain information from account holders to prevent abuse of the financial system.

Please know we do not use this information for any other purposes, and we take privacy and the security of your data very seriously.
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The security tools and best practices implement by us and our payments providers ensure that your sensitive information is safely stored and encrypted by our payout processor.
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Legal Name: You must enter your name as it is exactly recorded on your IRS documents.

Email: Please provide an email you can be reached at for any verification requirements that may change in the future. It is important to notice that the email you enter is the SAME ONE you accessed your Snackpass dashboard or Snackpass partner app with.

Representative: Enter your role at your business and select any conditions that may apply to you.

Date Of Birth: Please make sure that this is entered correctly as it is revised by our payout processor to be accurate.

Home Address: Submit an address that matches your identity document. P.O. Boxes are not permitted.

Personal Phone Number: A phone number that is yours, not the store's.

Full Social Security Number: Add your full social security number. As mentioned before, this information is safely stored and encrypted by our payouts processor.
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​​All fields marked with a red asterisk (*) are mandatory.
Once all of the information above is filled out properly, please hit the add button on the bottom right corner to add your representative information. It is important to notice that you can add more than one representative. That information will then begin a verification process by our payout processor.

The final step to successfully enable your payouts is the Payout Setup section at the top of this page. In this section, you'll need to review and accept the terms and conditions before submitting the information you've provided. Once you're ready, click the blue SUBMIT button. This button will appear in blue as long as you've correctly entered your representative email, which should be your Snackpass dashboard admin email.
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​After you select the submit button, you will see the following:
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Owners Provided: You have to check this box if all owners of 25% or more have been added as representatives.

Terms Of Service: Read the Snackpass Service Agreement and Stripe Account Agreement before checking this box.

Identity Attesting: You confirming you're the person who is submitting these terms.

Once you've accepted these terms and conditions, hit the submit button, and your payouts information will be reviewed again by our payout processor. There are three types of payout messages that can be displayed at the very top once you've submitted the information:

Payouts Enabled: If this messaged is displayed at the top in blue, this would mean that your payouts information has been verified and you should be able to start receiving payouts effective immediately.
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Payouts Paused (Yellow): This either means that the information is yet to be fully verified, or that you missed some information in certain sections. This will be the temporary state right after you hit the Finish & Submit button. This is because we still need to verify the information that was submitted. This process typically takes 24 hours, but can take up to 72 hrs in certain instances. If your payout status is still paused after 72 hours, please reach out to our support team for assistance.
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Payouts Paused (Red): If your payouts message says paused and is in red this requires further action to verify your account. It could be as simple as our payout processor finding a typo, being unable to verify your provided legal information, etc. If this is the case, contact our support team as our payout processor may ask for further documentation, such as a 147C or SS-4 legal form, a bank statement, or even a picture of your ID.
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Net Sales: The subtotal of all sales plus any customer to store fees. This does not include tip, tax, or customer to Snackpass fees.

Tips: Total tips collected.

Taxes You Owe: Taxes you will be paid out and are responsible for remitting to the state. It's collected from customers on every order based on your tax rate settings, which you can configure on the Dashboard under Settings > Tax Rates.

Gift Card Sales: If gift cards are enabled, this would refer to all of your digital and physical gift card activations. To learn more about gift cards, including how gift card pooling works for multi-location stores, please refer to this video.

Gift Card Redemptions: The amount of gift card credit redeemed by customers and applied to their orders.

Snackpass Fees: Any fees charged to you by Snackpass except credit card fees. Commission is a common example. Please refer to your contract for more information on fees charged. The customer does not pay this.

Processing Fees: Card fee charged to you every time a customer uses a credit or debit card for a transaction. The customer does not pay this.

Expected Cash Collected: The amount of cash we expect you to have collected in store based on recorded cash sales. Since this is cash that has already been collected in-store, it is subtracted from your payout calculation.

Expected 3P Payouts: This represents the sales you generated through third-party providers. Since these amounts are not processed by us, they will be deducted from your total payout.

Customer -> Snackpass Fees: Any fees charged directly to your customer by Snackpass. An example of this is operating fee. This is directly collected by Snackpass from your customers and will not be included in your payouts. Please check your Snackpass Agreement for details on any applicable Customer -> Snackpass Fees.

If you have third party integration via Snackpass, we provide data such as net sales, tip, and taxes of your third party delivery orders for you to conveniently have all-in-one sales data on our dashboard for both your Snackpass orders and third party delivery orders. However, we do not include those in your payouts, because delivery payouts are handled by delivery channels, not Snackpass.

If you have third party delivery integration via Snackpass, and you believe there is a payout discrepancy, it is most likely that you are incorrectly calculating your payouts using sales data that includes your third party delivery sales. To exclude those from your sales data, please use the Source or Provider filter on the Dashboard to uncheck "Integration."
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When Snackpass partners join us, the default payout schedule set is Daily. However, you can change your payout schedule anytime by going to Settings > Account & Tax > Payout Schedule and selecting the payout schedule of your choice under Schedule Management.
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Payout is initiated Monday through Friday at 9:00 a.m. Pacific Timezone.

Each payout covers a 24-hour period from midnight to midnight in your store's timezone.

Depending on your financial institution, it generally takes around 1-2 business days for the money to arrive in your account once it's initiated.

This means you should receive your payout 2 to 3 business days after the day of earning.

Payouts that fall on Friday, Saturday and Sunday, will be initiated the following Monday, and you should receive the payouts on the following Tuesday or Wednesday. This means you will receive three payouts on the same day.

Each payout covers the preceding Monday through Sunday, and these are batched together and sent and initiated every Tuesday at 9:00 a.m. Pacific Timezone.

Day cutoffs are midnight in your store's timezone.

Depending on your financial institution, it generally takes around 1-2 business days for the money to arrive in your account once it's initiated. This means for most partners, payouts will arrive on Wednesday or Thursday.
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Central Time Zone: 5pm

Eastern Time Zone: 6pm

Mountain Time Zone: 4pm

Pacific Time Zone: 3pm

Alaska Time Zone: 2pm

Hawaii–Aleutian Time Zone: 1pm

Transition between schedule selections will take effect as follows:
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Payout Period: The date period of the amount that's going to be paid out. This could either be daily or weekly.

Amount: The dollar amount you should receive in your bank account.

Payout Initiated: The date when the payout was sent out by Snackpass

Estimated Arrival: The estimated date when you should expect the money to arrive in your bank account. The actual arrival time will depend on your financial institution.

Status: This refers to the live status of the payout. It could either be INITIATED, IN TRANSIT or PAID.