Need help? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App
A stable internet connection are required for the Snackpass POS to work properly. Complete this before installing your Snackpass hardware.
For internet setup questions, contact your internet service provider (e.g., Verizon, Comcast) to ensure optimal performance.
Table of contents
Network requirements overview
Please confirm that you meet the criteria below to proceed with an approved configuration for onboarding your store:
A. Internet Speed Requirements
Before proceeding, confirm your internet speed meets the minimum requirement:
Download: 80 Mbps or higher
Upload: 10 Mbps or higher
You can test your speed at Speedtest.net, WiFiMan.com, or through your ISP’s speed test tool.
B. Internet Modem
The modem should be easy to get to (not locked in a closet or behind heavy equipment).
If you purchased the Snackpass router to create a dedicated network for your Snackpass hardware, the ISP modem should have at least 2 open ethernet ports, one for your restaurant WiFi and one for the Snackpass WiFi
C. Wi-Fi Coverage for Dine-In Locations
If you are using Snackpass tableside tablets at your restaurant, it is strongly recommended that each dining area has a dedicated access point to ensure robust Wi-Fi coverage for the tableside service and handheld devices.
If an access point is not available, a test for proper connectivity at each table should be performed. This can be done using a 3rd party app like the WiFiMan app on Google Play & App Store. Or you can navigate to https://wifiman.com for an online speed test.
D. Network Wiring (Ethernet Cables)
Use Cat5e or better Ethernet cables.
Ethernet is strongly preferred for all Snackpass devices with ethernet ports. This allows for optimal internet speeds from your router.
Prior to setting up Snackpass hardware, ethernet cables should be run to:
Receipt & Label printer stations
Kitchen Display Systems
Server stations
Register Stations
Kiosk Stations
Wi-Fi access points (if applicable)
Note: All cables should lead back to where your modem and Snackpass router will be set up.
Tips for Network Setup
A stable network is key for your Snackpass system to run smoothly.
Pick a Reliable Internet Provider
Choose an ISP with consistent speeds and minimal outages in your area.
Place Your Router Wisely
Keep it upright, in an open space, and as close to your Snackpass devices as possible.
Avoid metal objects, thick walls, or closed cabinets that can weaken signals.
Coordinate with Your ISP Installer
Show them where your Snackpass hardware will be placed.
Ensure Ethernet access or a strong signal at those locations.
Be Ready on Installation Day
Have your Wi-Fi name and password handy.
Know where your modem & router are located for quick access.
Have a Backup Option
If your hard wired ISP connection is unreliable, consider a SIM-enabled 5G router with a carrier that has strong coverage in your area.
Recommended carriers and purchase links:
AT&T – [Purchase here]
Verizon – [Purchase here]
T-Mobile – [Purchase here]
You’re all set!
Your Snackpass network is ready to go.
If you have any questions or encounter issues with this guide, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].